We're here to help

Your cloud security journey is our cloud security journey — we're in this together. From the simple to the complex, we're here to help.

Customer Support

Netskope Support is committed to provide customers and partners around the globe with timely and high-quality technical assistance by qualified and trained engineers who have diverse backgrounds in cloud security, networking, virtualization, and software development.

Netskope offers Premium Support to customers who require 24 x 7 x 365 coverage, while Basic Support provides 8 x 5 availability. Additional information can be found on the Netskope Support Portal.

How to connect with Netskope Support

Support Portal

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.

If you or a member of your team does not have access, please email support@netskope.com and we’ll get you set up.


United States of America: +1 (800) 685-2098   [For sales, please call +1 (800) 979-6988]

Australia: 18-0050-5486

Germany: 080-0231-1111

India: 00080-0100-4400

Netherlands: 080-0022-4983

Singapore: 80-0130-2191

United Kingdom: 080-0098-8865


You can always reach out to our support team via email at support@netskope.com. To best handle your request, please provide the following information:

  • Nature of the request (please provide as much detail as possible and screenshots if you have them)
  • Level of urgency
  • Number of users effected
  • Contact details for getting in touch with you or an appropriate member of your team to address the issue
  • Relevant support ticket/case details if you’ve already opened a ticket over the phone or via the Netskope Support Portal

Want to learn more about Netskope support?

Contact Us