We're here to help

Your cloud security journey is our cloud security journey — we're in this together. From the simple to the complex, we're here to help.

Netskope

Customer Support

Netskope Support is committed to provide customers and partners around the globe with timely and high-quality technical assistance by qualified and trained engineers who have diverse backgrounds in cloud security, networking, virtualization, and software development.

Netskope offers Premium Support to customers who require 24 x 7 x 365 coverage, while Basic Support provides 8 x 5 availability. Additional information can be found on the Netskope Support Portal.

How to connect with Netskope Support

Support Portal

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.

If you or a member of your team does not have access, please email support@netskope.com and we’ll get you set up.

Telephone

United States of America: +1 (800) 685-2098   [For sales, please call +1 (800) 979-6988]

Australia: 18-0050-5486

Germany: 080-0231-1111

India: 00080-0100-4400

Netherlands: 080-0022-4983

Singapore: 80-0130-2191

United Kingdom: 080-0098-8865

Email

You can always reach out to our support team via email at support@netskope.com. To best handle your request, please provide the following information:

  • Nature of the request (please provide as much detail as possible and screenshots if you have them)
  • Level of urgency
  • Number of users effected
  • Contact details for getting in touch with you or an appropriate member of your team to address the issue
  • Relevant support ticket/case details if you’ve already opened a ticket over the phone or via the Netskope Support Portal

Want to learn more about Netskope support?

Contact Us