Secure ServiceNow to protect data and ensure compliance

Govern usage and protect data in ServiceNow with Netskope

Netskope for ServiceNow

Organizations are adopting ServiceNow across a variety of functions to streamline operations – leading to increased efficiencies and lower operational costs. Due to its cross-functional use, ServiceNow also handles a lot of sensitive data, from PII to PCI and sensitive company information. So while ServiceNow improves efficiency and allows your organization to deliver high levels of service, there can be risks of sensitive data loss and or incompliant usage and access of ServiceNow services.

With Netskope, you gain the ability to protect your sensitive business data while ensuring compliant usage of ServiceNow. Gain a complete view of all users and what they’re doing in ServiceNow, with the ability to enforce specific access and activity policies to coach them to compliant usage. Secure sensitive data, from PII to Source Code, in real-time and prevent data leaks due to inappropriate sharing or transfers into ecosystem services.

Key Features

All-mode architecture

The unique Netskope all-mode architecture offers you a full array of deployment options to gain visibility and control of ServiceNow as well as its ecosystem of connected services, whether your users are on premises or remote, using a web browser, mobile app, or sync client. Options include out-of-band API introspection into ServiceNow as well as forward and reverse proxy modes for real-time policy controls for ServiceNow and its ecosystem.

  • API introspection provides direct, out-of-band connection into ServiceNow
  • Reverse proxy covers ServiceNow access from outside your network
  • Forward proxy covers any cloud service, including ServiceNow and its ecosystem
  • Different modes can be combined to expand your coverage
Deep context

Netskope gives you a deep understanding of your organization’s usage of ServiceNow and of any ecosystem services that share data with ServiceNow. You can view details such as user, device, location, service, activity, and data, and assess risk by understanding how sensitive data in ServiceNow is being shared.

  • Understand usage by identity, service, activity, and data
  • Distinguish between different ServiceNow instances
  • Mitigate risk of inappropriate sharing and public links
  • Focus policies on specific risky activities
Granular control

Only Netskope gives you granular visibility and control over all of your cloud services and websites. Rather than take a coarse-grained approach by blocking services and websites, set your security policies based on identity, service or website, activity, and data. Choose from actions such as block, alert, bypass, encrypt, quarantine, and coach for policy enforcement.

  • Enforce policies across all cloud services and websites based on identity, service or website, activity, and data
  • Protect sensitive data with Netskope DLP
  • Mix and match policy elements to carve out risk without blocking services
Comprehensive DLP

Netskope DLP protects sensitive data in the cloud with accuracy and precision, with the ability to inspect all sanctioned and unsanctioned cloud services as well as websites. Sensitive content is detected across 1,000+ file types and across structured and unstructured data, using 3,000+ data identifiers, metadata extraction, proximity analysis, fingerprinting, exact match, and more.

  • Control sensitive data in ServiceNow and en route to and from all cloud services
  • Get the highest degree of accuracy with fingerprinting and exact match
  • Further increase accuracy with keyword dictionaries, global data identifiers, and more
  • Target DLP policies using context like user, group, device, service, and activity
Threat protection

Netskope is the only CASB with complete threat defense for ServiceNow and its service ecosystem, combining unparalleled cloud visibility with multi-layered threat detection and integrated remediation workflows. Netskope can quickly detect, prevent, and remediate the effects of cloud threats, which too often evade existing security solutions.

  • Threat protection with unique cloud vantage point
  • Detect anomalies that could indicate an active threat
  • Proprietary threat intelligence from Netskope Threat Research Labs complemented by 40+ external sources

Top Use Cases

Stop threats

ServiceNow makes it easy to share, but this same capability makes cloud services like ServiceNow an attractive target for malicious actors. Protect your organization from cloud threats such as malware and ransomware and also detect unusual data movement or user activity that could indicate the presence of an active threat in your environment.

Prevent data loss

Netskope provides a unique vantage point across all of your cloud services to help you detect data movement that could signal a data exfiltration attempt by an insider. Netskope anomaly detection combined with our DLP capabilities can correlate the download of sensitive data from ServiceNow with the upload of the same data to a personal cloud service.

Coach users

Make your users part of your ServiceNow security solution. Netskope can provide your users with automated, customized coaching messages to address undesirable cloud activities. For example, you can coach them to use ServiceNow when they try to use an unauthorized cloud service, or warn them about sensitive data handling policies when they try to upload sensitive data to a risky cloud service.

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Netskope for ServiceNow — solution brief

Want to learn more about how Netskope and ServiceNow work together? Download the Netskope for ServiceNow solution brief

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