Solving the Help Desk Dilemma with DEM Visibility

Learn how to close tickets 80% faster, avoid callbacks and escalation with simple level 1 visibility with this expert guide.

Digital experience monitoring provides complete visibility across all domains that can impact user experience—from device to app—so the help desk can identify the root cause of complex issues within minutes.

Learn how to drive up first call resolution, reduce escalation and IT effort by over 60%. Eliminate ticket ping pong between network, IT ops, business apps and security teams by identifying the right case owner, right away.

• Achieve 3x faster MTTR
• Train existing agents within minutes
• Resolve ’cause unknown’ issues
• Proactively eliminate call backs