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On 5 August 2019, Netskope Threat Research Labs discovered an attack campaign propagated through Pardot, a cloud-based Customer Relationship Management (CRM) by Salesforce. The attack kill chain begins with the delivery of a zip file, containing a lnk file that downloads the next stage of the attack, a Trickbot payload from Google docs.
This attack is noteworthy for the following reasons
- Malicious files residing inside cloud CRM services are typically viewed as internal files
- Users of cloud CRM platforms have a high level of trust in the software because they view the data and associated “links” as internal (even though they are in the cloud)
In this blog, we will provide an analysis of the attack kill chain and how these types of attacks can be prevented with threat protection policies that offer app-level granularity.
Netskope Detection
Netskope Advanced Threat Protection detects the malware associated with these attacks as Gen.Malware.Detect.By.TI.
Disclosure
Netskope reported the associated Pardot sites hosting malware to the Salesforce security team on 5 August 2019. Additionally, the google docs hosting malware was reported to Google on 6 August 2019.
CRM as an attack vector
A large number of enterprises provide their vendors and partners access to their CRM for uploading documents such as invoices, purchase orders, etc. (and often these happen as automated workflows). The enterprise has no control over the vendor or partner device and, more importantly, over the files being uploaded from them. In many cases, vendor- or partner-uploaded files carry with them a high level of implicit trust.
This is a critical compromise, since some of the users may be operating on a device that they view as relatively hardened against malware. This makes them less likely to scrutinize the attachment. That said, other users involved in the customer relationship process may be accessing the CRM from a compromised endpoint. As per our analysis, and to the best of our knowledge, we have discovered the first attack of this nature from Pardot CRM. This means that users are also likely to be less suspicious of this particular app because they are unaware that it could be compromised.
Attack Kill chain
The attack begins with the ZIP archive containing a lnk file downloaded from Pardot storage. On execution, the lnk file downloads the next stage executable payload masqueraded as PDF file from Google docs. The depiction of the attack kill chain is shown in Figure 1.
Figure 1: Attack kill chain
Technical Analysis
The malware we first identified was a zip file delivered via pardot link, https://storage.pardot[.]com/120642/87655/Readme_Print.zip. The ZIP file contained a lnk file, Readme_Print.doc.lnk with an argument to load a script file in the %temp% with an argument as shown in Figure 2 .
Figure 2: Command line argument used by the link file
The malware authors used a clever tactic in appending the malicious code after the argument function to evade traditional security scanners. On a similar note, this tactic even evades the tools like lnk-parser, which normally doesn’t display this data.
The obfuscated script is present after the NetBIOS name field in the lnk file as shown in Figure 3.
Figure 3: Obfuscated VBcode in the lnk file
The script used character obfuscation to mask the code. The deobfuscated script can be