Redefining Transparency: Netskope Trust Portal 2.0 and DEM

In the world of cloud services, transparency has often been treated as a box to check rather than a cornerstone of innovation. Trust and status portals, once an innovative approach for offering visibility into service health and availability, now largely feel stagnant and table stakes providing the bare minimum. But is transparency and visibility just a “nice-to-have”? Some might think so. At Netskope, we see it differently.

Netskope is already redefining visibility and insights with Netskope One Digital Experience Management (DEM). By providing a new level of end-to-end visibility within SASE and SD-WAN environments, it delivers unmatched transparency, from users and sites to applications, including the Netskope One Platform. This ensures a complete view of performance at every stage, empowering organizations to achieve unparalleled visibility, optimize performance, and elevate user experience across their network infrastructure.

With the launch of Trust Portal 2.0 as a key component of the visibility and observability strategy, Netskope is not just raising the bar—it’s redefining it. This public interface offers anyone—not just customers—a real-time view into the state of the Netskope cloud, backed by live data. It aligns with our core belief: without visibility, there’s no control over security or performance. This belief drives all Netskope innovation, with the Trust Portal alongside DEM standing as a powerful testament to our unwavering commitment to transparency for all.

Visibility at the core of transformation

Traditional trust portals are static repositories of information: service status, incident logs, and perhaps an occasional update. Trust Portal 2.0 takes this a step further by introducing real-time automation, granular insights, self-service notifications, and an interactive infrastructure map. It’s no longer just about informing customers—it’s about empowering them to act.

Key differentiators:

1. Automation as a Standard: Removing the reliance on manual updates eliminates delays, ensures accuracy, and best of all, reduces Mean Time to Notification (MTTN).
2. Granular Insights: Customers don’t just see that something is down; they understand why, how long, and the impact on their users.
3. NewEdge Infrastructure Storytelling: Trust Portal 2.0 showcases NewEdge network, the global network backbone of the Netskope One Platform, with an interactive map that highlights PoPs, service optimization events, and self-healing actions, illustrating its resilience and performance.

These advancements reinforce our guiding principle: visibility enables better control—not just over security, but also over operational performance. 

Customer-centric by design

At the core of Trust Portal 2.0 and DEM is a focus on customer empowerment. By centering the design on the needs of network admins, security professionals, and decision-makers, this platform does more than inform—it solves real problems. Here’s a quick look at how this benefits some specific roles:

• Network admins can now preemptively notify their team of maintenance windows and service issues without opening a ticket.
• Security professionals receive instant alerts for disruptions impacting the organization, allowing them to communicate effectively with internal stakeholders.
• Support engineers save hours by automating incident updates and maintenance notifications directly from internal systems.

These tangible benefits address long-standing pain points, turning trust portal and DEM into indispensable tools for collaboration and efficiency.

Exploring the portal

The Netskope Trust Portal 2.0 builds on the advanced capabilities of Netskope DEM Enterprise, adding new layers of actionable intelligence and real-time visibility. Together, they provide the depth and control needed to effectively address network issues, making the combined solution an indispensable tool for organizations adopting SASE and SSE. These capabilities include:

• Email and webhook-based notifications for incident and maintenance events.
• Unique incident IDs enabling better workflow between customers and Netskope support engineers.
• Interactive global maps showcasing the breadth of the Netskope NewEdge network.
• Real-time granular visibility into Netskope service and data center status.
• Proactive alerting and notifications on all service optimization and self-healing activities taking place.
• Visibility into Netskope traffic transit and processing times.

The bigger picture: Building trust through transparency

Some might say improving transparency won’t move the needle on revenue or retention—but in today’s world, trust isn’t optional, it’s essential. For organizations evaluating SASE providers, visibility into infrastructure and operations signals reliability and confidence—qualities that are critical when safeguarding sensitive data and systems.

At Netskope, we believe visibility is the foundation of control. From our zero trust approach to NewEdge infrastructure, we empower customers with the clarity and confidence to secure their cloud journey effortlessly. With Trust Portal 2.0 and DEM, we’re not just setting a new standard for transparency; we’re fulfilling a promise to our customers: “We have nothing to hide, and we’re committed to keeping you informed, empowered, and secure.”

Visit the Netskope Trust Portal 2.0 to experience real-time insights and explore how we’re redefining visibility and control. Learn how Netskope One DEM continues to drive innovation in the SASE market, setting new standards for the industry.