
In the world of cloud services, transparency has often been treated as a box to check rather than a cornerstone of innovation. Trust and status portals, once an innovative approach for offering visibility into service health and availability, now largely feel stagnant and table stakes providing the bare minimum. But is transparency and visibility just a “nice-to-have”? Some might think so. At Netskope, we see it differently.
Netskope is already redefining visibility and insights with Netskope One Digital Experience Management (DEM). By providing a new level of end-to-end visibility within SASE and SD-WAN environments, it delivers unmatched transparency, from users and sites to applications, including the Netskope One Platform. This ensures a complete view of performance at every stage, empowering organizations to achieve unparalleled visibility, optimize performance, and elevate user experience across their network infrastructure.
With the launch of Trust Portal 2.0 as a key component of the visibility and observability strategy, Netskope is not just raising the bar—it’s redefining it. This public interface offers anyone—not just customers—a real-time view into the state of the Netskope cloud, backed by live data. It aligns with our core belief: without visibility, there’s no control over security or performance. This belief drives all Netskope innovation, with the Trust Portal alongside DEM standing as a powerful testament to our unwavering commitment to transparency for all.
Visibility at the core of transformation
Traditional trust portals are static repositories of information: service status, incident logs, and perhaps an occasional update. Trust Portal 2.0 takes this a step further by introducing real-time automation, granular insights, self-service notifications, and an interactive infrastructure map. It’s no longer just about informing customers—it’s about empowering them to act.
Key differentiators:
- Automation as a Standard: Removing the reliance on manual updates eliminates delays, ensures accuracy, and best of all, reduces Mean Time to Notification (MTTN).
- Granular Insights: Customers don’t just see that something is down; they understand why, how long, and the impact on their users.
- NewEdge Infrastructure Storytelling: Trust Portal 2.0 showcases NewEdge network, the global network backbone of the Netskope One Platform, with an interactive map that highlights PoPs, service optimization events, and self-healing actions, illustrating its resilience and performance.
These advancements reinforce our guiding principle: visibility enables better control—not just over security, but also over operational performance.
Customer-centric by design
At the core of Trust Portal 2.0 and DEM is a focus on customer empowerment. By centering the design on the needs of network admins, security professionals, and decision-makers, this platform