At Netskope, we take our responsibility to protect our users’ information and the services we provide to them very seriously.
We want security researchers to feel comfortable reporting vulnerabilities they’ve discovered, as set out in this policy so that we can remediate them and help us keep our information safe.
This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.
We require of you to:
This policy applies to the following systems:
Any services not expressly listed above, such as any connected services, are excluded from the scope and are not authorized for testing.
Additionally, vulnerabilities found in our service providers’ systems fall outside of this policy’s scope and should be reported directly to the service provider according to their disclosure policy (if any). If you are not sure whether a system or endpoint is in scope or not, contact us at PSIRT@netskope.com before starting your research.
A subset of these systems may be eligible for bounties. Check our program page on BugCrowd for the current list of bounty-eligible systems.
The following test types are not authorized:
If you encounter any of the below on our systems while testing within the scope of this policy, stop your test and notify us immediately:
If you comply with this policy during your security research and do not compromise the security of our systems, or the safety or privacy of our users, we will work with you to understand and resolve the issue quickly, and will not initiate or recommend legal action related to your research.
Reporting a vulnerability
In addition to our Bug Bounty program, we accept and discuss vulnerability reports via email at PSIRT@netskope.com. We also ask that if the BugCrowd program is not open or available please share any vulnerabilities with PSIRT@netskope.com and we will work to get you recognition via the BugCrowd program when it becomes available. Reports may be submitted anonymously. Note: We do not support PGP-encrypted emails. For particularly sensitive information, submit through our BugCrowd program.
We prefer reports via BugCrowd but will respond to reports through any of the above channels. Note, however, that only reports submitted via BugCrowd will be eligible for bounties, where applicable.
Reports should include:
Please keep your vulnerability reports current by sending us any new information as it becomes available.
We may share your vulnerability reports with US-CERT, as well as any affected vendors or open source projects.
Netskope is committed to patching vulnerabilities within 90 days or less and disclosing the details of those vulnerabilities when patches are published. We know that public disclosure of vulnerabilities can be an essential part of the vulnerability disclosure process and that one of the best ways to make software better is to enable everyone to learn from each other’s mistakes.
At the same time, we believe that disclosure in absence of a readily available patch tends to increase risk rather than reduce it, and so we ask that you refrain from sharing your report with others while we work on our patch. If you believe there are others that should be informed of your report before the patch is available, please let us know so we may consider other arrangements.
We will want to coordinate an advisory with you to be published simultaneously with the patch, but you are also welcome to self-disclose if you prefer. By default, we prefer to disclose everything, but we will never publish information about you or our communications with you without your permission. In some cases, we may also have some sensitive information that should be redacted, and so please check with us before self-disclosing.
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