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Your Network of Tomorrow
Your Network of Tomorrow
Plan your path toward a faster, more secure, and more resilient network designed for the applications and users that you support.
            Experience Netskope
            Get Hands-on With the Netskope Platform
            Here's your chance to experience the Netskope One single-cloud platform first-hand. Sign up for self-paced, hands-on labs, join us for monthly live product demos, take a free test drive of Netskope Private Access, or join us for a live, instructor-led workshops.
              A Leader in SSE. Now a Leader in Single-Vendor SASE.
              Netskope is recognized as a Leader Furthest in Vision for both SSE and SASE Platforms
              2X a Leader in the Gartner® Magic Quadrant for SASE Platforms
              One unified platform built for your journey
                ""
                Netskope One AI Security
                Organizations need secure AI to move their business forward, but controls and guardrails must not require sacrifices in speed or user experience. Netskope can help you say yes to the AI advantage.
                  ""
                  Netskope One AI Security
                  Organizations need secure AI to move their business forward, but controls and guardrails must not require sacrifices in speed or user experience. Netskope can help you say yes to the AI advantage.
                    Modern data loss prevention (DLP) for Dummies eBook
                    Modern Data Loss Prevention (DLP) for Dummies
                    Get tips and tricks for transitioning to a cloud-delivered DLP.
                      Modern SD-WAN for SASE Dummies Book
                      Modern SD-WAN for SASE Dummies
                      Stop playing catch up with your networking architecture
                        Understanding where the risk lies
                        Advanced Analytics transforms the way security operations teams apply data-driven insights to implement better policies. With Advanced Analytics, you can identify trends, zero in on areas of concern and use the data to take action.
                            Netskope Technical Support
                            Netskope Technical Support
                            Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
                              Netskope video
                              Netskope Training
                              Netskope training will help you become a cloud security expert. We are here to help you secure your digital transformation journey and make the most of your cloud, web, and private applications.

                                Netskope
                                Technical Support

                                Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
                                Netskope Technical Support

                                We're here to help

                                • We are a global team and operate 24/7/365
                                • We are experts who help our customers with problems related to the use of the Netskope Platform
                                • We are proactive and provide Service, Maintenance, and Release Notifications
                                • We understand that any issue you raise is important and we respond in kind
                                Technical support

                                Need support? Start here.

                                The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers and partners. If you or a member of your team does not have access, please contact your Netskope account team for assistance.

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                                Netskope Community chevron
                                Trust Portal chevron
                                Support Portal chevron
                                Product Documentation chevron

                                Access the most current product documentation.

                                Netskope Community chevron

                                Engage with our experts and each other.

                                Trust Portal chevron

                                Stay informed of Netskope services and data center status.

                                Support Portal chevron

                                Open a support ticket and track progress through resolution.

                                Ensuring you have the best support is our priority

                                Netskope’s three support levels are designed to align with the complexity of your environment and provide the critical support you need to achieve your goals with us. Please reference Netskope Support Terms for more details. See a detailed description of Netskope Premium Plus.

                                 

                                Support DescriptionBasic SupportPremium SupportNetskope Premium Plus
                                Pricing

                                Included with
                                subscription

                                20% of
                                subscription cost.
                                No minimum.

                                25% of
                                subscription cost.
                                Minimums apply.

                                Hours of operation

                                Business hours

                                24/7/365

                                24/7/365

                                Email/Web support

                                Yes

                                Yes

                                Yes

                                Support Portal notifications (maintenance, upgrades, etc)

                                Yes

                                Yes

                                Yes

                                Product documentation library access

                                Yes

                                Yes

                                Yes

                                Trust Portal access

                                Yes

                                Yes

                                Yes

                                Published response targets

                                Yes

                                Yes

                                Yes

                                Phone support

                                -

                                Yes

                                Yes

                                Off hours on-call support

                                -

                                Yes

                                Yes

                                Technical account management

                                -

                                -

                                Yes

                                Focused technical support engineer

                                -

                                -

                                Yes

                                Support ticket reviews

                                -

                                -

                                Yes

                                Understanding of customer’s network and operations/use cases

                                -

                                -

                                Yes

                                Contact Technical Support

                                By web: (preferred)
                                Netskope Support Portal
                                By email:
                                Email our support team
                                By telephone:
                                US: +1 800-685-2098
                                Australia: +61 1-800-505-486
                                Europe: +44 800-031-8685
                                India: 000-8000-504-680
                                New Zealand: +64 80-035 9800
                                Singapore: 800-321-1497
                                Technical Support

                                Please note, all numbers are available at all times. In the event you experience an issue with the number you are dialing, please try an alternative number.

                                Visit the Netskope Support Portal