Netskope is recognized as a Leader again in the Gartner® Magic Quadrant™ for SASE Platforms. Get the Report

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Your Network of Tomorrow
Your Network of Tomorrow
Plan your path toward a faster, more secure, and more resilient network designed for the applications and users that you support.
Experience Netskope
Get Hands-on With the Netskope Platform
Here's your chance to experience the Netskope One single-cloud platform first-hand. Sign up for self-paced, hands-on labs, join us for monthly live product demos, take a free test drive of Netskope Private Access, or join us for a live, instructor-led workshops.
A Leader in SSE. Now a Leader in Single-Vendor SASE.
Netskope is recognized as a Leader Furthest in Vision for both SSE and SASE Platforms
2X a Leader in the Gartner® Magic Quadrant for SASE Platforms
One unified platform built for your journey
Securing Generative AI for Dummies
Securing Generative AI for Dummies
Learn how your organization can balance the innovative potential of generative AI with robust data security practices.
Modern data loss prevention (DLP) for Dummies eBook
Modern Data Loss Prevention (DLP) for Dummies
Get tips and tricks for transitioning to a cloud-delivered DLP.
Modern SD-WAN for SASE Dummies Book
Modern SD-WAN for SASE Dummies
Stop playing catch up with your networking architecture
Understanding where the risk lies
Advanced Analytics transforms the way security operations teams apply data-driven insights to implement better policies. With Advanced Analytics, you can identify trends, zero in on areas of concern and use the data to take action.
Netskope Technical Support
Netskope Technical Support
Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
Netskope video
Netskope Training
Netskope training will help you become a cloud security expert. We are here to help you secure your digital transformation journey and make the most of your cloud, web, and private applications.

Netskope
Technical Support

Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
Netskope Technical Support

We're here to help

  • We are a global team and operate 24/7/365
  • We are experts who help our customers with problems related to the use of the Netskope Platform
  • We are proactive and provide Service, Maintenance, and Release Notifications
  • We understand that any issue you raise is important and we respond in kind
Technical support

Need support?
   Start here.

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers and partners. If you or a member of your team does not have access, please contact your Netskope account team for assistance.

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Support Portal chevron
Product Documentation chevron

Access the most current product documentation.

Netskope Community chevron

Engage with our experts and each other.

Trust Portal chevron

Stay informed of Netskope services and data center status.

Support Portal chevron

Open a support ticket and track progress through resolution.

Ensuring you have the best support
   is our priority

Netskope’s three support levels are designed to align with the complexity of your environment and provide the critical support you need to achieve your goals with us. Please reference Netskope Support Terms for more details. See a detailed description of Netskope Premium Plus.

 

Support DescriptionBasic SupportPremium SupportNetskope Premium Plus
Pricing

Included with
subscription

20% of
subscription cost.
No minimum.

25% of
subscription cost.
Minimums apply.

Hours of operation

Business hours

24/7/365

24/7/365

Email/Web support

Yes

Yes

Yes

Support Portal notifications (maintenance, upgrades, etc)

Yes

Yes

Yes

Product documentation library access

Yes

Yes

Yes

Trust Portal access

Yes

Yes

Yes

Published response targets

Yes

Yes

Yes

Phone support

-

Yes

Yes

Off hours on-call support

-

Yes

Yes

Technical account management

-

-

Yes

Focused technical support engineer

-

-

Yes

Support ticket reviews

-

-

Yes

Understanding of customer’s network and operations/use cases

-

-

Yes

Contact
   Technical Support

By web: (preferred)
Netskope Support Portal
By email:
Email our support team
By telephone:
US: +1 800-685-2098
Australia: +61 1-800-505-486
Europe: +44 84-5528-0141
India: 000-8001-004-400
New Zealand: +64 80-035 9800
Singapore: 800-321-1684
Technical Support

Please note, all numbers are available at all times. In the event you experience an issue with the number you are dialing, please try an alternative number.

Visit the Netskope Support Portal