Netskope named a Leader in the 2022 Gartner® Magic Quadrant™ for Security Service Edge. Get the Report.

  • Security Service Edge Products

    Protect against advanced and cloud-enabled threats and safeguard data across all vectors.

  • Borderless SD-WAN

    Confidently provide secure, high-performance access to every remote user, device, site, and cloud.

  • Platform

    Unrivaled visibility and real-time data and threat protection on the world's largest security private cloud.

Netskope Named a Leader in the 2022 Gartner Magic Quadrant™ for SSE Report

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Netskope gartner mq 2022 sse leader

Gartner® Quick Answer: How Does Netskope’s Acquisition of Infiot Impact SD-WAN, SASE, and SSE Projects?

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Quick Answer: How Does Netskope’s Acquisition of Infiot Impact SD-WAN, SASE and SSE Projects?

Netskope delivers a modern cloud security stack, with unified capabilities for data and threat protection, plus secure private access.

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Make the move to market-leading cloud security services with minimal latency and high reliability.

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Prevent threats that often evade other security solutions using a single-pass SSE framework.

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Zero trust solutions for SSE and SASE deployments

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Netskope enables a safe, cloud-smart, and fast journey to adopt cloud services, apps, and public cloud infrastructure.

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  • Our Customers

    Netskope serves more than 2,000 customers worldwide including more than 25 of the Fortune 100

  • Customer Solutions

    We are here for you and with you every step of the way, ensuring your success with Netskope.

  • Training and Certification

    Netskope training will help you become a cloud security expert.

We help our customers to be Ready for Anything

See our Customers
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Netskope’s talented and experienced Professional Services team provides a prescriptive approach to your successful implementation.

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Netskope Professional Services

Secure your digital transformation journey and make the most of your cloud, web, and private applications with Netskope training.

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  • Resources

    Learn more about how Netskope can help you secure your journey to the cloud.

  • Blog

    Learn how Netskope enables security and networking transformation through security service edge (SSE).

  • Events & Workshops

    Stay ahead of the latest security trends and connect with your peers.

  • Security Defined

    Everything you need to know in our cybersecurity encyclopedia.

Security Visionaries Podcast

Episode 9: Empowering People to Be Security Champions
In this episode, Mike and Alvina Antar, CIO at Okta, discuss identity-first security, automating business processes through AI and ML, and leading by example to achieve a more diverse industry.

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Empowering People to Be Security Champions with Alvina Antar, CIO at Okta

Read the latest on how Netskope can enable the Zero Trust and SASE journey through security service edge (SSE) capabilities.

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SASE Week

Netskope is positioned to help you begin your journey and discover where Security, Networking, and Zero Trust fit in the SASE world.

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SASE Week

What is Security Service Edge?

Explore the security side of SASE, the future of network and protection in the cloud.

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  • Company

    We help you stay ahead of cloud, data, and network security challenges.

  • Why Netskope

    Cloud transformation and work from anywhere have changed how security needs to work.

  • Leadership

    Our leadership team is fiercely committed to doing everything it takes to make our customers successful.

  • Partners

    We partner with security leaders to help you secure your journey to the cloud.

Netskope enables the future of work.

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Netskope is redefining cloud, data, and network security to help organizations apply Zero Trust principles to protect data.

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Thinkers, builders, dreamers, innovators. Together, we deliver cutting-edge cloud security solutions to help our customers protect their data and people.

Meet our team
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Netskope’s partner-centric go-to-market strategy enables our partners to maximize their growth and profitability while transforming enterprise security.

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Netskope
Technical Support

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Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
Netskope Technical Support
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We're here to help

  • We are a global team and operate 24/7/365
  • We are experts who help our customers with problems related to the use of the Netskope Platform
  • We are proactive and provide Service, Maintenance, and Release Notifications
  • We understand that any issue you raise is important and we respond in kind
Technical support

Need support?
   Start here.

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers and partners. If you or a member of your team does not have access, please contact your Netskope account team for assistance.

Product Documentation

Product Documentation

Access the most current product documentation.

 

Go to the Knowledge Portal

Community Portal

Netskope Community

Engage with our experts and each other.

 

Go to the Netskope Community

Trust Portal

Trust Portal

Stay informed of Netskope services and data center status.

 

Go to the Trust Portal

Technical Support

Support Portal

Open a support ticket and track progress through resolution.

 

Go to the Support Portal

Ensuring you have the best support
   is our priority

Netskope’s three support levels are designed to align with the complexity of your environment and provide the critical support you need to achieve your goals with us. Please reference Netskope Support Terms for more details. See a detailed description of Netskope Premium Plus.

 

Support DescriptionBasic SupportPremium SupportNetskope Premium Plus
Pricing

Included with
subscription

20% of
subscription cost.
No minimum.

25% of
subscription cost.
Minimums apply.

Hours of operation

Business hours

24/7/365

24/7/365

Email/Web support

Yes

Yes

Yes

Support Portal notifications (maintenance, upgrades, etc)

Yes

Yes

Yes

Product documentation library access

Yes

Yes

Yes

Trust Portal access

Yes

Yes

Yes

Published response targets

Yes

Yes

Yes

Phone support

-

Yes

Yes

Off hours on-call support

-

Yes

Yes

Technical account management

-

-

Yes

Focused technical support engineer

-

-

Yes

Support ticket reviews

-

-

Yes

Understanding of customer’s network and operations/use cases

-

-

Yes

Visit the Netskope Support Portal