The Future of Zero Trust and SASE is Now! Register now

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The platform of the future is Netskope

Intelligent Security Service Edge (SSE), Cloud Access Security Broker (CASB), Cloud Firewall, Next Generation Secure Web Gateway (SWG), and Private Access for ZTNA built natively into a single solution to help every business on its journey to Secure Access Service Edge (SASE) architecture.

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Next Gen SASE Branch is hybrid — connected, secured, and automated

Netskope Next Gen SASE Branch converges Context-Aware SASE Fabric, Zero-Trust Hybrid Security, and SkopeAI-powered Cloud Orchestrator into a unified cloud offering, ushering in a fully modernized branch experience for the borderless enterprise.

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Designing a SASE Architecture For Dummies

Get your complimentary copy of the only guide to SASE design you’ll ever need.

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Embrace a Secure Access Service Edge (SASE) architecture

Netskope NewEdge is the world’s largest, highest-performing security private cloud and provides customers with unparalleled service coverage, performance and resilience.

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NewEdge
Your Network of Tomorrow

Plan your path toward a faster, more secure, and more resilient network designed for the applications and users that you support.

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Your Network of Tomorrow
Netskope Cloud Exchange

The Netskope Cloud Exchange (CE) provides customers with powerful integration tools to leverage investments across their security posture.

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Make the move to market-leading cloud security services with minimal latency and high reliability.

Learn about NewEdge
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Safely enable the use of generative AI applications with application access control, real-time user coaching, and best-in-class data protection.

Learn how we secure generative AI use
Safely Enable ChatGPT and Generative AI
Zero trust solutions for SSE and SASE deployments

Learn about Zero Trust
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Netskope achieves FedRAMP High Authorization

Choose Netskope GovCloud to accelerate your agency’s transformation.

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Netskope GovCloud
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    Learn more about how Netskope can help you secure your journey to the cloud.

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    Learn how Netskope enables security and networking transformation through security service edge (SSE).

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    Stay ahead of the latest security trends and connect with your peers.

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    Everything you need to know in our cybersecurity encyclopedia.

Security Visionaries Podcast

Cookies, Not Biscuits
Host Emily Wearmouthas sits down with experts David Fairman and Zohar Hod to discuss the past, present, and future of internet cookies.

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Podcast: Cookies, Not Biscuits
Latest Blogs

How Netskope can enable the Zero Trust and SASE journey through security service edge (SSE) capabilities.

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SASE Week 2023: Your SASE journey starts now!

Replay sessions from the fourth annual SASE Week.

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SASE Week 2023
What is Security Service Edge?

Explore the security side of SASE, the future of network and protection in the cloud.

Learn about Security Service Edge
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We help our customers to be Ready for Anything

See our Customers
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Netskope’s talented and experienced Professional Services team provides a prescriptive approach to your successful implementation.

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Netskope Professional Services
The Netskope Community can help you and your team get more value out of products and practices.

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The Netskope Community
Secure your digital transformation journey and make the most of your cloud, web, and private applications with Netskope training.

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  • Company chevron

    We help you stay ahead of cloud, data, and network security challenges.

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    Cloud transformation and work from anywhere have changed how security needs to work.

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    Our leadership team is fiercely committed to doing everything it takes to make our customers successful.

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    We partner with security leaders to help you secure your journey to the cloud.

Supporting sustainability through data security

Netskope is proud to participate in Vision 2045: an initiative aimed to raise awareness on private industry’s role in sustainability.

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Supporting Sustainability Through Data Security
Highest in Execution. Furthest in Vision.

Netskope recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Security Service Edge.

Get the report
Netskope recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Security Service Edge.
Thinkers, builders, dreamers, innovators. Together, we deliver cutting-edge cloud security solutions to help our customers protect their data and people.

Meet our team
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Netskope’s partner-centric go-to-market strategy enables our partners to maximize their growth and profitability while transforming enterprise security.

Learn about Netskope Partners
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Netskope
Technical Support

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Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
Netskope Technical Support
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We're here to help

  • We are a global team and operate 24/7/365
  • We are experts who help our customers with problems related to the use of the Netskope Platform
  • We are proactive and provide Service, Maintenance, and Release Notifications
  • We understand that any issue you raise is important and we respond in kind
Technical support
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Need support?
   Start here.

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers and partners. If you or a member of your team does not have access, please contact your Netskope account team for assistance.

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Access the most current product documentation.

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Engage with our experts and each other.

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Stay informed of Netskope services and data center status.

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Open a support ticket and track progress through resolution.

Ensuring you have the best support
   is our priority

Netskope’s three support levels are designed to align with the complexity of your environment and provide the critical support you need to achieve your goals with us. Please reference Netskope Support Terms for more details. See a detailed description of Netskope Premium Plus.

 

Support DescriptionBasic SupportPremium SupportNetskope Premium Plus
Pricing

Included with
subscription

20% of
subscription cost.
No minimum.

25% of
subscription cost.
Minimums apply.

Hours of operation

Business hours

24/7/365

24/7/365

Email/Web support

Yes

Yes

Yes

Support Portal notifications (maintenance, upgrades, etc)

Yes

Yes

Yes

Product documentation library access

Yes

Yes

Yes

Trust Portal access

Yes

Yes

Yes

Published response targets

Yes

Yes

Yes

Phone support

-

Yes

Yes

Off hours on-call support

-

Yes

Yes

Technical account management

-

-

Yes

Focused technical support engineer

-

-

Yes

Support ticket reviews

-

-

Yes

Understanding of customer’s network and operations/use cases

-

-

Yes

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Contact Technical Support
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Contact
   Technical Support

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By web: (preferred)
Netskope support portal
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By email:
Email our support team
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By telephone:
US: +1 800-685-2098
UK: +44 84-5528-0141
Australia: +61 1-800-505-486
Europe: +44 84-5528-0141
India: 000-8001-004-400
New Zealand: +64 80-035 9800
Singapore: +65 1-800-321-1684

Visit the Netskope Support Portal