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Your Network of Tomorrow
Your Network of Tomorrow
Plan your path toward a faster, more secure, and more resilient network designed for the applications and users that you support.
          Experience Netskope
          Get Hands-on With the Netskope Platform
          Here's your chance to experience the Netskope One single-cloud platform first-hand. Sign up for self-paced, hands-on labs, join us for monthly live product demos, take a free test drive of Netskope Private Access, or join us for a live, instructor-led workshops.
            A Leader in SSE. Now a Leader in Single-Vendor SASE.
            A Leader in SSE. Now a Leader in Single-Vendor SASE.
            Netskope debuts as a Leader in the Gartner® Magic Quadrant™ for Single-Vendor SASE
              Securing Generative AI for Dummies
              Securing Generative AI for Dummies
              Learn how your organization can balance the innovative potential of generative AI with robust data security practices.
                Modern data loss prevention (DLP) for Dummies eBook
                Modern Data Loss Prevention (DLP) for Dummies
                Get tips and tricks for transitioning to a cloud-delivered DLP.
                  Modern SD-WAN for SASE Dummies Book
                  Modern SD-WAN for SASE Dummies
                  Stop playing catch up with your networking architecture
                    Understanding where the risk lies
                    Advanced Analytics transforms the way security operations teams apply data-driven insights to implement better policies. With Advanced Analytics, you can identify trends, zero in on areas of concern and use the data to take action.
                        The 6 Most Compelling Use Cases for Complete Legacy VPN Replacement
                        The 6 Most Compelling Use Cases for Complete Legacy VPN Replacement
                        Netskope One Private Access is the only solution that allows you to retire your VPN for good.
                          Colgate-Palmolive Safeguards its "Intellectual Property” with Smart and Adaptable Data Protection
                          Colgate-Palmolive Safeguards its "Intellectual Property” with Smart and Adaptable Data Protection
                            Netskope GovCloud
                            Netskope achieves FedRAMP High Authorization
                            Choose Netskope GovCloud to accelerate your agency’s transformation.
                              Let's Do Great Things Together
                              Netskope’s partner-centric go-to-market strategy enables our partners to maximize their growth and profitability while transforming enterprise security.
                                Netskope solutions
                                Netskope Cloud Exchange
                                Netskope Cloud Exchange (CE) provides customers with powerful integration tools to leverage investments across their security posture.
                                  Netskope Technical Support
                                  Netskope Technical Support
                                  Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
                                    Netskope video
                                    Netskope Training
                                    Netskope training will help you become a cloud security expert. We are here to help you secure your digital transformation journey and make the most of your cloud, web, and private applications.

                                      Netskope
                                      Technical Support

                                      Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
                                      Netskope Technical Support

                                      We're here to help

                                      • We are a global team and operate 24/7/365
                                      • We are experts who help our customers with problems related to the use of the Netskope Platform
                                      • We are proactive and provide Service, Maintenance, and Release Notifications
                                      • We understand that any issue you raise is important and we respond in kind
                                      Technical support

                                      Need support?
                                         Start here.

                                      The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers and partners. If you or a member of your team does not have access, please contact your Netskope account team for assistance.

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                                      Product Documentation chevron

                                      Access the most current product documentation.

                                      Netskope Community chevron

                                      Engage with our experts and each other.

                                      Trust Portal chevron

                                      Stay informed of Netskope services and data center status.

                                      Support Portal chevron

                                      Open a support ticket and track progress through resolution.

                                      Ensuring you have the best support
                                         is our priority

                                      Netskope’s three support levels are designed to align with the complexity of your environment and provide the critical support you need to achieve your goals with us. Please reference Netskope Support Terms for more details. See a detailed description of Netskope Premium Plus.

                                       

                                      Support DescriptionBasic SupportPremium SupportNetskope Premium Plus
                                      Pricing

                                      Included with
                                      subscription

                                      20% of
                                      subscription cost.
                                      No minimum.

                                      25% of
                                      subscription cost.
                                      Minimums apply.

                                      Hours of operation

                                      Business hours

                                      24/7/365

                                      24/7/365

                                      Email/Web support

                                      Yes

                                      Yes

                                      Yes

                                      Support Portal notifications (maintenance, upgrades, etc)

                                      Yes

                                      Yes

                                      Yes

                                      Product documentation library access

                                      Yes

                                      Yes

                                      Yes

                                      Trust Portal access

                                      Yes

                                      Yes

                                      Yes

                                      Published response targets

                                      Yes

                                      Yes

                                      Yes

                                      Phone support

                                      -

                                      Yes

                                      Yes

                                      Off hours on-call support

                                      -

                                      Yes

                                      Yes

                                      Technical account management

                                      -

                                      -

                                      Yes

                                      Focused technical support engineer

                                      -

                                      -

                                      Yes

                                      Support ticket reviews

                                      -

                                      -

                                      Yes

                                      Understanding of customer’s network and operations/use cases

                                      -

                                      -

                                      Yes

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                                      Contact Technical Support

                                      Contact
                                         Technical Support

                                      By web: (preferred)
                                      Netskope support portal
                                      By email:
                                      Email our support team
                                      By telephone:
                                      US: +1 800-685-2098
                                      Australia: +61 1-800-505-486
                                      Europe: +44 84-5528-0141
                                      India: 000-8001-004-400
                                      New Zealand: +64 80-035 9800
                                      Singapore: 800-321-1684

                                      Please note, all numbers are available at all times. In the event you experience an issue with the number you are dialing, please try an alternative number.

                                      Visit the Netskope Support Portal