Netskope is recognized as a Leader again in the Gartner® Magic Quadrant™ for SASE Platforms. Get the Report

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Your Network of Tomorrow
Your Network of Tomorrow
Plan your path toward a faster, more secure, and more resilient network designed for the applications and users that you support.
          Experience Netskope
          Get Hands-on With the Netskope Platform
          Here's your chance to experience the Netskope One single-cloud platform first-hand. Sign up for self-paced, hands-on labs, join us for monthly live product demos, take a free test drive of Netskope Private Access, or join us for a live, instructor-led workshops.
            A Leader in SSE. Now a Leader in Single-Vendor SASE.
            Netskope is recognized as a Leader Furthest in Vision for both SSE and SASE Platforms
            2X a Leader in the Gartner® Magic Quadrant for SASE Platforms
            One unified platform built for your journey
              Securing Generative AI for Dummies
              Securing Generative AI for Dummies
              Learn how your organization can balance the innovative potential of generative AI with robust data security practices.
                Modern data loss prevention (DLP) for Dummies eBook
                Modern Data Loss Prevention (DLP) for Dummies
                Get tips and tricks for transitioning to a cloud-delivered DLP.
                  Modern SD-WAN for SASE Dummies Book
                  Modern SD-WAN for SASE Dummies
                  Stop playing catch up with your networking architecture
                    Understanding where the risk lies
                    Advanced Analytics transforms the way security operations teams apply data-driven insights to implement better policies. With Advanced Analytics, you can identify trends, zero in on areas of concern and use the data to take action.
                        Netskope Technical Support
                        Netskope Technical Support
                        Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
                          Netskope video
                          Netskope Training
                          Netskope training will help you become a cloud security expert. We are here to help you secure your digital transformation journey and make the most of your cloud, web, and private applications.

                            Netskope
                            Technical Support

                            Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
                            Netskope Technical Support

                            We're here to help

                            • We are a global team and operate 24/7/365
                            • We are experts who help our customers with problems related to the use of the Netskope Platform
                            • We are proactive and provide Service, Maintenance, and Release Notifications
                            • We understand that any issue you raise is important and we respond in kind
                            Technical support

                            Need support?
                               Start here.

                            The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers and partners. If you or a member of your team does not have access, please contact your Netskope account team for assistance.

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                            Product Documentation chevron

                            Access the most current product documentation.

                            Netskope Community chevron

                            Engage with our experts and each other.

                            Trust Portal chevron

                            Stay informed of Netskope services and data center status.

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                            Open a support ticket and track progress through resolution.

                            Ensuring you have the best support
                               is our priority

                            Netskope’s three support levels are designed to align with the complexity of your environment and provide the critical support you need to achieve your goals with us. Please reference Netskope Support Terms for more details. See a detailed description of Netskope Premium Plus.

                             

                            Support DescriptionBasic SupportPremium SupportNetskope Premium Plus
                            Pricing

                            Included with
                            subscription

                            20% of
                            subscription cost.
                            No minimum.

                            25% of
                            subscription cost.
                            Minimums apply.

                            Hours of operation

                            Business hours

                            24/7/365

                            24/7/365

                            Email/Web support

                            Yes

                            Yes

                            Yes

                            Support Portal notifications (maintenance, upgrades, etc)

                            Yes

                            Yes

                            Yes

                            Product documentation library access

                            Yes

                            Yes

                            Yes

                            Trust Portal access

                            Yes

                            Yes

                            Yes

                            Published response targets

                            Yes

                            Yes

                            Yes

                            Phone support

                            -

                            Yes

                            Yes

                            Off hours on-call support

                            -

                            Yes

                            Yes

                            Technical account management

                            -

                            -

                            Yes

                            Focused technical support engineer

                            -

                            -

                            Yes

                            Support ticket reviews

                            -

                            -

                            Yes

                            Understanding of customer’s network and operations/use cases

                            -

                            -

                            Yes

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                            Contact Technical Support

                            Contact
                               Technical Support

                            By web: (preferred)
                            Netskope Support Portal
                            By email:
                            Email our support team
                            By telephone:
                            US: +1 800-685-2098
                            Australia: +61 1-800-505-486
                            Europe: +44 84-5528-0141
                            India: 000-8001-004-400
                            New Zealand: +64 80-035 9800
                            Singapore: 800-321-1684
                            Technical Support

                            Please note, all numbers are available at all times. In the event you experience an issue with the number you are dialing, please try an alternative number.

                            Visit the Netskope Support Portal