Customer Experience

Our dedicated Customer Experience team helps our customers meet business objectives and solve critical use cases through maximizing the value of Netskope.

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What can the team do for you?

Entrega

Act as an extension of your team to help you deliver on your business goals, key priorities, and desired outcomes.

Value add

Empower your team with Netskope best practices to ensure full value realization from your investment.

Program evaluation

Assistance with tracking and evaluating your program’s effectiveness.

Servicios

Customer Success Managers (CSM)

Ensure business goals are met through success plans and adoption tracking with Netskope Customer Success Managers—who are here to help you assess the effectiveness of your Netskope products to ensure full value realization from your investment.

Customer Journeys

Conduct recurring meetings to ensure business goals are achieved via building success plans.

Customer Empowerment

Educate customers on the functionality across the Netskope platform to empower customers with the knowledge to achieve digital transformation.

Deliver business reviews

Annual or quarterly check-in with strategic and high-level discussions on business goals and a quarterly business review.

Technical Account Managers (TAM)

Drive technical adoption and operationalization with Netskope’s Technical Account Managers—trusted advisors uniquely positioned to help you maximize the value of the platform through proactive guidance and strategic oversight.

Technical guidance

Provide expert insights to address security challenges, optimize policies, and align your Netskope solution with business objectives.

Status reports & health checks

Deliver regular status updates, policy reviews, and annual health checks to strengthen security posture and drive continuous improvement.

Customer advocacy

Act as a strategic partner, advocating for customer needs, ensuring alignment with Netskope’s roadmap, and facilitating efficient escalations.

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Technical Success Managers (TSM)

Gain maximum value with enablement and best practices from the Global Technical Success (GTS) team through our Technical Success Managers—pooled global experts with a deep understanding of multiple key product /solution areas. TSMs align to requests to provide technical guidance to assist in achieving use cases as it relates to your Netskope entitlements.

Curated resources & community

Publish detailed guidance for key steps in technical operationalization of Netskope solutions with self service resources.

Adoption guidance

Utilize knowledge on key product/solution areas to answer general questions with documentation and best practices.

Platform assessments

Perform reviews of your Netskope environment to pinpoint optimization opportunities and ensure configurations align with best practices.

Hear from customers who are already leveraging our services

Not only is Netskope an industry leader, but we have confidence from prior deployments that Netskope would achieve the results that we need.

Doug Shepherd, Senior Director, Global Insider Risk Program

JLL

Doug Shepard - Sr. Director, Global Insider Risk Program

What truly stands out to me, and what I consider the ultimate differentiator is the quality of post-sales support and the unwavering commitment to standing behind your product. It’s this level of partnership that ensures the product not only works as expected but truly thrives in our environment.

Wayne Cross, Director of IT Cyber Security and Infrastructure Operations

BLG

No tengo palabras para expresar lo mucho que me siento respaldada por el equipo de Netskope. Si hay un problema, escuchan a sus clientes, toman medidas de inmediato y hacen lo que pueden para solucionarlo.

Sheldon Hoke, Security Analyst

American Signature Furniture

Customer Solutions Group

Discover all the ways our team is here to ensure your success with Netskope.

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