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Un Leader du SSE.
Et maintenant un Leader du SASE à fournisseur unique.

Découvrez pourquoi Netskope a été classé parmi les leaders de l'édition 2024 du Gartner® Magic Quadrant™️ pour le Secure Access Service Edge à fournisseur unique.

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Netskope Subscription Services Agreement

Company

THIS NETSKOPE SUBSCRIPTION SERVICES AGREEMENT (“Agreement“) GOVERNS THE USE OF NETSKOPE CLOUD SERVICES, AND ANY RELATED HARDWARE, SOFTWARE, IMPLEMENTATION SERVICES AND SUPPORT SERVICES DESCRIBED HEREIN TO BE PROVIDED BY NETSKOPE, INC. (“Netskope”). BY ACCESSING OR USING THE SERVICES, THE ENTITY PURCHASING, ACCESSING OR USING SUCH SERVICES (the “Customer”) CONSENTS TO BE BOUND BY THIS AGREEMENT, INCLUDING ALL TERMS INCORPORATED BY REFERENCE. NETSKOPE PERMITS CUSTOMER TO ACCESS AND USE THE SERVICES ONLY IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT. Customer may obtain a subscription to access Services only by means of an Order placed with Netskope or Netskope’s authorized third party resellers (“Resellers”). This Agreement and the terms referenced herein constitute the sole and entire agreement between the Parties with respect to the subject matter herein, and supersedes all prior discussions and agreements, whether written or oral, with respect to such subject matter. If Customer and Netskope have signed a separate written agreement for provision of Services, then the signed agreement shall control with respect to the Services provided under such agreement.

 

If Customer is receiving access to or use of Services, Software, or Hardware for evaluation, proof of concept, or demonstration purposes (collectively, “Evaluation Services”) without charge, then Customer may only use the Evaluation Services for internal testing and evaluation purposes for a period of up to 30 days (or a pre-set lower period for interactive demonstrations) from the date of first access to the Evaluation Services (the “Evaluation Period”). For Evaluation Services, references herein to the Subscription Period shall mean the Evaluation Period. Netskope may, in its sole discretion, agree to extend the Evaluation Period by written authorization. At the end of the Evaluation Period, Customer must delete all Software and Documentation provided in connection with the Evaluation Services and must promptly return all Hardware in accordance with Netskope’s instructions. Netskope may invoice for the full amount of any Hardware not returned within 30 days after the end of the Evaluation Period. Netskope may disable access to the Services automatically at the end of the Evaluation Period without notice. Sections 3.2 (Increases in Subscription Units), 5 (Fees and Payment) and 8.1 (Netskope Warranties) shall not apply to Evaluation Services. THE EVALUATION SERVICES ARE PROVIDED “AS IS”, AND TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, NETSKOPE DISCLAIMS ALL GUARANTEES, WARRANTIES AND REPRESENTATIONS RELATING TO THE EVALUATION SERVICES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

1. Definitions. Capitalized terms used in this Agreement are defined in this Section or in the Section of this Agreement where they are first used.

 

1.1 “Affiliate” means any present or future entity controlling, controlled by, or under common control with, a Party.

 

1.2 “Customer Data” means the Payload and the Output Logs.

 

1.3 “Documentation” means Netskope’s published specifications and documentation for the Services in effect as of the date the Services are purchased by Customer, as such specifications and documentation may be updated or revised by Netskope in connection with Service upgrades and updates issued pursuant to Support.

 

1.4 “Hardware” means the Netskope hardware products set forth in an Order that are provided by Netskope for use with a Service.

 

1.5 “Hardware Terms” means the terms applicable to Hardware set forth at https://www.netskope.com/hardware-terms.

 

1.6 “Implementation Services” means the configuration, training and other implementation services identified in an Order to be provided by Netskope to Customer as set forth in the applicable Implementation Services Description Document.

 

1.7 “Implementation Services Description Document” means the written scope description and related terms provided by Netskope that describe the Implementation Services.

 

1.8 “Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents, or programs designed to provide unauthorized access to or impede use of the Services or systems connected to the Services.

 

1.9 “Order” means a written order form, purchase order or other ordering document pursuant to which Customer submits an order directly to Netskope or through a Reseller for the Services, Hardware, and/or Implementation Services, which is accepted by Netskope. Each Order shall include the Services and/or Hardware ordered, quantity of Subscription Units purchased, pricing, bill to, sold to, and the Subscription Period. No additional or conflicting terms included with or referenced in an Order shall apply.

 

1.10 “Output Logs” means the log files of transactions with third party cloud/SaaS/Web services or sites, which are created by the Services according to parameters and policies created and configured in the Services by Customer.

 

1.11 “Party” means Customer and Netskope individually, and collectively, the “Parties.”

 

1.12 “Payload” means the network payload that Customer submits to the Services, including the data in packets and files that Customer transmits through the Services.

 

1.13 “Service Level Agreement” or “SLA” means Netskope’s standard service levels and related terms available at https://www.netskope.com/support-terms.

 

1.14 “Services” means the online, Web-based applications provided by Netskope that are set forth in an Order, and, if applicable, use of Software provided by Netskope to access the Services.

 

1.15 “Software” means the software, tools or other software, in object code form, that Netskope may provide for use on computers or personal devices in connection with the Services or embedded on Hardware.

 

1.16 “Subscription” means permission for Customer to access and use the Services for the limited Subscription Period and Subscription Units purchased by Customer pursuant to an Order.

 

1.17 “Subscription Period” means the period of time each Subscription remains in effect as provided in the applicable Order.

 

1.18 “Subscription Units” means the units used by Netskope for determining Subscription entitlements and fees as set forth at https://www.netskope.com/subscription-unit-charges, as updated from time to time in connection with changes in offerings.

 

1.19 “Support” means Netskope’s standard maintenance and support services and related terms available at https://www.netskope.com/support-terms.

 

2. Purchases through Resellers. Unless otherwise agreed by Netskope, the Services shall be purchased by submitting an Order through a Reseller. The terms of this Agreement apply to Services and Hardware purchased through Resellers, except the fees charged by the Reseller and terms relating to invoicing, currency, payment, and taxes shall be as agreed between Customer and the Reseller. All other obligations of Netskope regarding Services ordered from Resellers are only as expressly set forth in this Agreement. Resellers are not authorized to bind or obligate Netskope to any different or additional terms or commitments. As between Netskope and Customer, in the event of a conflict between the terms of this Agreement and the terms of the agreement between Customer and the Reseller, the terms of this Agreement shall control.

 

3. Services.

 

3.1 Provision of Services; Access. Services are purchased as Subscriptions and made available only for the stated Subscription Period and Subscription Units purchased. Subject to the terms of this Agreement, Netskope grants Customer a non-exclusive, non-transferable (except as otherwise stated in Section 13.7 (Assignment)) right during the Subscription Period to access and use the Services for the number of Subscription Units set forth in the applicable Order, only for Customer’s own use in accordance with the Documentation. Permitted use includes use by Customer’s Affiliates, service providers and other third parties authorized by Customer (collectively, “Authorized Parties”) provided that such entities are not competitors of Netskope and that Customer shall remain responsible for all use by Authorized Parties under Customer’s Subscription in compliance with this Agreement. Services are subject to data maintenance or other capacity limitations described in Netskope’s quotation for the Services, in accordance with the applicable Subscription Unit terms.

 

3.2 Increases in Subscription Units. Customer may purchase additional Subscription Units at any time during a Subscription Period by submitting an Order. Fees charged by Netskope for Subscription Units added during a Subscription Period will be consistent with the per Subscription Unit fees charged for the same Subscription Period. During the Subscription Period, Customer and Netskope shall cooperate in good faith to determine if actual Service usage exceeds the number of Subscription Units purchased. Customer shall provide information reasonably requested by Netskope for such purposes and written confirmation of Service usage quantities if requested by Netskope in connection with renewals. If Customer is notified that actual usage exceeds purchased Subscription Units, Customer shall within 30 days either purchase additional quantities sufficient for actual usage, or immediately cease Service usage that exceeds the purchased Subscription Unit quantity.

 

3.3 Software License. If Netskope provides Software for use of the Services, then Netskope grants Customer a nonexclusive, nontransferable (except as otherwise stated in Section 13.7 (Assignment)) license to install and use the Software only in object code form on compatible devices identified in the Documentation, solely for permitted use of the Services during the Subscription Period and in accordance with the applicable Order. Software provided for use on Hardware may only be installed on the applicable Hardware, and may cease to function upon the expiration or termination of the Services. Customer’s use includes use by Authorized Parties in accordance with Section 3.1 (Provision of Services; Access) as necessary for provision of the Services. Except as expressly licensed above, Netskope retains all ownership of and rights in the Software. The Software may not be decompiled, disassembled, decoded, reverse engineered, or modified (except to the limited extent that applicable law prohibits such restrictions), nor may it be disclosed, distributed, or made available to third parties other than Authorized Parties accessing the Services.

 

3.4 Netskope Responsibilities. During the Subscription Period, Netskope will provide the Services in accordance with applicable SLAs and will provide Support for the Services. Netskope may, without liability, suspend, limit or throttle the Services (i) as necessary to prevent an attempted security breach or cyber-attack, (ii) in order to protect Netskope’s or its customers’ systems, (iii) prevent abuse of Netskope’s systems, including surges or spikes in Customer’s usage beyond purchased Subscription Units, or (iv) if required by a governmental entity or law enforcement agency. For actions affecting multiple customers, Customer will receive notice of such suspension, to the extent and in the manner, that Netskope provides a notification to its other affected customers. For actions specific to Customer, Netskope will endeavor to provide notice to Customer in advance where practicable under the circumstances.

 

3.5 Customer Responsibilities. Customer shall (i) be responsible for its Authorized Parties’ and Users’ compliance with this Agreement, (ii) be solely responsible for the integrity, encryption and legality of the Payload it submits to the Services and for the selection of Output Logs to be generated, (iii) use reasonable measures to prevent unauthorized access to or use of the Services, and notify Netskope promptly upon Customer becoming aware of any such unauthorized access or use, and (iv) use the Services only in accordance with the Documentation and applicable laws and government regulations. Customer shall ensure that it has purchased or obtained all necessary licenses or subscriptions required to properly access and use third party services (including, without limitation, Microsoft Office 365) that are monitored or scanned by Services.

 

4. Implementation Services.

 

4.1 Implementation Services. Netskope will provide the Implementation Services identified in an Order, in accordance with this Section 4 (Implementation Services) and the Implementation Services Description Document. Implementation Services consist only of services to assist Customer with implementation and configuration of existing Netskope functionality in the Services. Netskope will not provide custom development or changes to the Netskope Services or Software as a part of the Implementation Services. Similar Implementation Services may be provided to Netskope’s other customers.

 

4.2 Personnel. Netskope personnel assigned to perform the Implementation Services will be professional and qualified in the performance of the Implementation Services. If Customer, in its reasonable judgement, believes that Netskope personnel assigned to the Implementation Services do not meet the requirements in this Section 4 (Implementation Services), Netskope will use reasonable efforts to replace such personnel.

 

4.3 Tools and Work Product. Customer understands the results of the Implementation Services are generally applicable to Netskope’s business and may be provided using pre-existing or independently created templates, tools, scripts, policies and similar materials and generally applicable modifications of the foregoing (collectively, “Netskope Tools”). Any reports, diagrams, configuration documentation and similar materials that may be created specifically for Customer pursuant to the Implementation Services, if any, (“Customer Work Product”) will be owned by Customer, excluding configurations of Netskope’s services and Netskope Tools (ownership of which is retained by Netskope). Netskope hereby grants Customer a limited, non-exclusive, royalty-free, non-transferable worldwide license to use the Netskope Tools as incorporated in the Customer Work Product solely for Customer’s internal purposes in connection with its use of the Services.

 

4.4 Access. Customer acknowledges that timely access to Customer information, personnel or other resources may be necessary for the provision of Implementation Services, and Netskope shall not be liable for any delay or deficiency resulting from Customer’s delay.

 

4.5 Change Request. Customer may submit written requests to Netskope to change the scope of Implementation Services. Netskope will promptly notify Customer if it believes that the requested change requires an adjustment to the fees, schedule, assumptions or scope for the performance of the Implementation Services. Neither party is bound by a change request unless agreed in writing by both parties pursuant to a mutually executed amendment or change order.

 

5. Fees and Payment.

 

5.1 Reseller Orders. Notwithstanding Sections 5.3 (Payment Terms) and 5.4 (Taxes), for Orders placed through Resellers, terms regarding invoicing, payment terms and taxes agreed between the Reseller and Customer will apply as agreed between Reseller and Customer.

 

5.2 Fees. Customer shall pay all fees set forth in Orders and fees properly invoiced for Subscription Units added during the applicable Subscription Period. Subscription and Support fees are invoiced in advance, upon Netskope’s acceptance of the Order. Unless otherwise stated in the Implementation Services Description Document, Implementation Services fees are invoiced in advance upon acceptance of the Order. Fees are committed for the Subscription Period and are nonrefundable by Netskope except as expressly stated in Section 11.5 (Effect of Termination) below. Netskope does not provide credits or refunds for unused Subscription Units or reductions in usage. All fees quoted and charged by Netskope are in United States Dollars.

 

5.3 Payment Terms. Fees invoiced by Reseller will be due to the Reseller and payable as agreed between Customer and Reseller. Fees invoiced by Netskope, if any, will be due and payable within 30 days after receipt of invoice from Netskope.

 

5.4 Taxes. Netskope’s fees do not include any taxes, levies, duties, or similar governmental assessments of any nature, including but not limited to value-added, sales and use, or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder. If Netskope has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section 5.4 (Taxes), the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides Netskope with a valid tax exemption certificate. For clarity, Customer is not responsible for taxes assessable against Netskope based on Netskope’s income, property, and employees.

 

5.5 Expenses. Netskope will not be entitled to reimbursement for travel, living or other expenses incurred in the performance of this Agreement unless provided in the Order, Implementation Services Description Document, or otherwise pre-approved by Customer in writing. For reimbursed expenses, Netskope will provide Customer with copies of receipts and other customary documentation.

 

5.6 Hardware. Delivery, shipment, replacement, warranty and other terms relating to Hardware are as set forth in the Hardware Terms.

 

6. Proprietary Rights; Customer Data.

 

6.1 Reservation of Rights.  Netskope reserves all rights, title and interest in and to the Services, including all related intellectual property rights. No rights to Services or Software, express or implied, are granted to Customer other than as expressly stated in this Agreement.

 

6.2 Restrictions. Customer shall not (i) sell, rent, lease or make the Services available to or for the benefit of any third party or otherwise permit any third party other than an Authorized Party to access the Services unless otherwise expressly permitted in this Agreement, (ii) knowingly use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material in violation of third-party privacy rights or any Malicious Code, (iii) seek to interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, (iv) create derivative works based on the Services, (v) seek to gain unauthorized access to restricted aspects of the Services or related systems or networks, reverse engineer or otherwise seek to discover any underlying algorithms or nonpublic aspects of the Services or Software, (vi) publicly disseminate Services performance information or analysis (including without limitation benchmarks) except with Netskope’s prior written consent, or (vii) access the Services in order to (a) build a competitive product or service, (b) copy any features, functions or graphics of the Services, or (c) attempt to gain unauthorized access to the Services.

 

6.3 Ownership of Customer Data; Data Retention. As between Netskope and Customer, Customer exclusively owns all rights, title and interest in and to the Customer Data. Unless extended storage is purchased for a Subscription, Output Logs maintained by the Services will be retained by Netskope for rolling 90 day periods prior to deletion. During such period, the Output Logs may be accessed, transferred and deleted by Customer.

 

6.4 Protection of Customer Data. Taking into account the nature, scope, context, and purposes of processing, the state of the art, and the costs of implementation, Netskope maintains reasonable and appropriate administrative, physical, and technical safeguards designed for the protection of the privacy, security and integrity of Customer Data as set forth in Netskope’s then current data security and privacy practices description, which will be made available to Customer upon request. Netskope will also provide Customer with a copy of Netskope’s most recent SOC2 or similar third party annual audit report upon Customer’s request. Further, Netskope shall not (i) provide Customer Data to third parties except as compelled by law in accordance with Section 7.3 (Compelled Disclosure) below or as expressly permitted in writing by Customer, or (ii) access or use Customer Data except to provide the Services in accordance with this Agreement, to monitor, prevent or address service, security or technical issues in the Services, Software and Hardware, or at Customer’s request in connection with customer support matters. Netskope shall notify Customer promptly and without undue delay if Netskope becomes aware of an unauthorized acquisition or use of Customer Data in connection with the Services. Netskope shall not be responsible for security of data on Hardware returned to Netskope; Customer shall be solely responsible for deleting all data from Hardware prior to placing for shipment to Netskope.

 

6.5 Use of Other Data and Feedback. Netskope uses Aggregated Data for purposes that include (i) maintaining, improving and/or analyzing the Services, including analytics and reporting, (ii) complying with legal or contractual requirements, (iii) collecting information regarding threats, vulnerabilities, malicious attacks, unwanted content and other networking issues, and making such information available to its security and networking affiliates, and (iv) developing, distributing and publishing measures and reports based on Aggregated Data. In addition, Netskope may retain and use for research and mitigation purposes viruses, malware, and similar code constituting security threats, provided that Netskope removes any identifiers of Customer or individuals from the file. “Aggregated Data” means data related to use of the Services that (i) does not identify Customer, Authorized Parties or any natural person, and (ii) is combined with the data of other customers, users or additional data sources. Netskope shall also have the right, but not an obligation, to use or act upon any suggestions, ideas, enhancement requests, recommendations or other feedback provided by Customer relating to the Services (collectively “Feedback”) without payment to Customer. Netskope acknowledges that all Feedback is provided “as-is” without warranty of any type.

 

6.6 Location of Customer Data. The Services are provided using data centers and hosting services globally. However, in connection with Customer’s configuration and implementation of the Service, Customer will select an available configuration for transmission of Payload and retention of the Output Logs that Customer deems appropriate for its compliance requirements, which may geographically limit the data centers used. Available configurations include storage of Output Logs at a data center within the European Union or the United States, as determined by the Customer. Except with Customer’s consent, Netskope will not store Output Logs in countries other than in accordance with the configuration selected by Customer. Netskope will not store Payload except temporarily for scanning and processing as necessary to provide the Services.

 

7 Confidentiality.

 

7.1 Definition of Confidential Information. As used herein, “Confidential Information” means all confidential information disclosed by a Party (“Disclosing Party”) to the other Party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information of Customer shall include Customer Data; Confidential Information of Netskope shall include the Services as well as audits, reports, security documentation, alerts and notices, and performance information relating to the Services; Confidential Information of each Party shall include business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such Party. However, Confidential Information shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.

 

7.2 Protection of Confidential Information. The Receiving Party shall not disclose to third parties or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, except with the Disclosing Party’s prior written permission. Except as otherwise permitted in writing by the Disclosing Party, (i) the Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) to prevent unauthorized disclosure to third parties any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) the Receiving Party shall limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein. Additionally, the Receiving Party shall provide prompt notification to the Disclosing Party of any unauthorized access to or disclosure of Confidential Information in the Receiving Party’s possession of which the Receiving Party becomes aware.

 

7.3 Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.

 

7.4 Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of confidentiality protections hereunder, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the Parties that any other available remedies are inadequate.

 

7.5 Return or Destruction of Materials. Upon termination of this Agreement or Order, each Receiving Party will deliver to the Disclosing Party or securely destroy and certify destruction (at the Disclosing Party’s election) all Confidential Information of the Disclosing Party.

 

8. Warranties and Disclaimers.

 

8.1 Netskope Warranties. Netskope warrants that (i) the Services shall perform materially in accordance with the Documentation, (ii) the functionality and security of the Services will not be materially decreased during the Subscription Period, and (iii) Netskope will employ then-current industry standard measures to monitor systems used to provide the Services to detect and remediate Malicious Code intended to negatively impact the operation or performance of the Services. As Customer’s exclusive remedy for a breach of the warranties set forth in this Section 8.1 (Netskope Warranties), Netskope shall use commercially reasonable efforts to correct the non-conforming Services, and in the event Netskope fails to successfully correct the Services within a reasonable time after receipt of written notice from Customer identifying the non-conformity, then Customer shall be entitled to terminate the applicable Services and receive a refund of any prepaid, unused fees for the remainder of the Subscription Period of the non-conforming Services in accordance with Section 11.4 (Termination for Cause) and Section 11.5 (Effect of Termination) below. Warranty terms relating to Hardware are set forth in the Hardware Terms.</