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Netskope Subscription Services Agreement



THIS NETSKOPE SUBSCRIPTION SERVICES AGREEMENT (“Agreement“) GOVERNS THE USE OF NETSKOPE CLOUD SERVICES, AND ANY RELATED PROFESSIONAL SERVICES AND SUPPORT SERVICES DESCRIBED HEREIN TO BE PROVIDED BY NETSKOPE, INC. (“Netskope”). BY ACCESSING AND USING THE SERVICES, THE CUSTOMER CONSENTS TO BE BOUND BY THIS AGREEMENT, INCLUDING ALL TERMS INCORPORATED BY REFERENCE. NETSKOPE PERMITS CUSTOMER TO ACCESS AND USE THE SERVICES ONLY IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT. Customer may obtain a subscription to access Services only by means of an Order placed with Netskope or Netskope’s authorized third party resellers (“Resellers”). This Agreement constitutes the entire agreement between the Parties with respect to the subject matter herein, and supersedes all prior discussions and agreements, whether written or oral, with respect to such subject matter. If Customer and Netskope have signed a separate written agreement for provision of Services, then the signed agreement shall control with respect to the Services provided under such agreement.


If Customer is receiving access to or use of Services or Software for evaluation, proof of concept, or demonstration purposes (collectively, “Evaluation Services”) without charge, then Customer may only use the Evaluation Services for internal testing and evaluation purposes for a period of up to thirty (30) days (or a pre-set lower period for interactive demonstrations) from the date of first access to the Evaluation Services (the “Evaluation Period”). For Evaluation Services, references herein to the Subscription Period shall mean the Evaluation Period. Netskope may, in its sole discretion, agree to extend the Evaluation Period by written authorization. At the end of the Evaluation Period, Customer must delete all Software and Documentation provided in connection with the Evaluation Services. Customer understands that Netskope may disable access to the Services automatically at the end of the Evaluation Period. Sections 3.2, 3.3, 4 and 7.1 shall not apply to Evaluation Services. THE EVALUATION SERVICES ARE PROVIDED “AS IS”, AND TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, NETSKOPE DISCLAIMS ALL GUARANTEES, WARRANTIES AND REPRESENTATIONS RELATING TO THE EVALUATION SERVICES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.


1. Definitions. Capitalized terms used in this Agreement are defined in this section or in the section of this Agreement where they are first used.


1.1 “Affiliate” means any present or future entity controlling, controlled by, or under common control with, a Party.


1.2 “Aggregated Data” means data related to use of the Services that (i) does not identify Customer, Authorized Parties, Users, or other entities, and (ii) is combined with the data of other customers, users, or additional data sources.


1.3 “Customer” means Customer and its Affiliates.


1.4 “Customer Data” means the data submitted by or on behalf of Customer to the Services and the output of the Services that incorporates such data or is otherwise specific to Customer. Customer Data does not include Aggregated Data.


1.5 “Documentation” means the published documentation and/or (online or offline) user guide for the Services, as Netskope may update from time to time in connection with upgrades as described in the Service Level Agreement.


1.6 “GB” means the number of gigabytes of data scanned by a Service.


1.7 “Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents, or programs designed to provide unauthorized access to or impede use of the Services or systems connected to the Services.


1.8 “Order” means a written order form, purchase order or other ordering document pursuant to which Customer places an order directly to Netskope or through a Reseller for the Services, and/or Professional Services, which is submitted to and accepted by Netskope. Each Order shall include the Services ordered, quantity of Subscription Units purchased (e.g., the number of Users, Resources, GB, Seats, etc.), Professional Services (if any), pricing, bill to, sold to, and the Subscription Period. No terms included with any Order that conflict with this Agreement shall apply.


1.9 “Party” means Customer and Netskope individually, and both may be referred to collectively as the “Parties.”


1.10 “Professional Services” means the training and implementation services to be provided by Netskope to Customer that are identified in an Order and, as applicable, a Statement of Work.


1.11 “Resources” means billable resources (akin to host based pricing) for supported compute instances, storage buckets and databases as identified in the applicable Documentation.


1.12 “Seat” means a User permitted for a single API-enabled Service monitoring a managed third party SaaS application. For example, a single User permitted for three API-enabled Services would be considered three Seats.


1.13 “Services” means the online, Web-based applications provided by Netskope that are set forth in an Order, and, if applicable, use of Software provided by Netskope to access the Services.


1.14 “Service Level Agreement” or “SLA” means the terms set forth in Netskope’s standard support and service level terms available at which describe support and service levels relating to the Services.


1.15 “Software” means the client software, tools, or other software, in object code form, that Netskope may provide for use on computers or personal devices in connection with the Services.


1.16 “Statement of Work” means a statement of work, work order or similar document that specifies certain Professional Services to be provided by Netskope and related requirements. Each Statement of Work shall incorporate this Agreement by reference.


1.17 “Subscription” means permission for Customer to access and use the Services for the limited period purchased by Customer from pursuant to an Order.


1.18 “Subscription Period” means the initial period of time in which each Subscription remains in effect as provided in the applicable Order, and all renewals thereof purchased by Customer, as provided in this Agreement.


1.19 “Subscription Units” means the number of Users, Resources, GB, Seats or other unit generally used by Netskope and purchased by Customer for a Subscription, which is the metric used to determine the fees for a Service.


1.20 “User” means each Individual that (a) is authorized by Customer or its Affiliate to use Customer systems (including Customer’s network, cloud services and Internet connections), and (b) whose use of such systems is monitored by, or accessed by use of, the Services. For clarity, a User may be an employee, contractor or other individual authorized by Customer. Also, an individual is a single “User” regardless of the number of devices the User uses to access Customer systems. An individual whose access is terminated may be replaced by another individual as a “User” during a Subscription Period, however, a Subscription for a User may not be shared between individuals at any time. Per User subscriptions do not include nonstandard computing devices, robotic process automation or batch tools, or other forms of automated network endpoints having the ability to transmit data without human direction, each of which are subject to separate fees.


2. Purchases through Resellers. Netskope sells Subscriptions through Resellers. The terms of this Agreement apply to Services purchased through Resellers and Orders include orders placed by Resellers on behalf of Customer, except the fees charged by the Reseller and terms relating to invoicing, currency, payment, and taxes shall be as agreed between Customer and the Reseller. All other obligations of Netskope regarding Services ordered from Resellers are only as expressly set forth in this Agreement; Resellers are not authorized to bind or obligate Netskope to any different or additional terms or commitments. With respect to obligations between Netskope and Customer, in the event of a conflict between the terms of this Agreement and the terms of the agreement between Customer and the Reseller, the terms of this Agreement shall control.


3. Services.


3.1 Provision of Services; Access. Services are purchased as Subscriptions and are made available only during the Subscription Period for the number of Subscription Units purchased. Subject to the terms of this Agreement, Netskope grants Customer a non-exclusive, non-transferable (except as otherwise stated in this Agreement) right during the Subscription Period to access and use the Services for the number of Subscription Units set forth in the applicable Order, solely for Customer’s own purposes and in accordance with the Documentation. Permitted use includes use by Customer’s Affiliates, service providers and other third parties authorized by Customer (collectively, “Authorized Parties”) provided that Customer shall remain responsible for all use by Authorized Parties under Customer’s account.


3.2 Increases in Number of Users. Customer may increase the number of permitted Users at any time during a Subscription Period by an Order. Fees charged by Netskope for Users added during a Subscription Period will be consistent with the per User fees stated on the Order for the same Subscription Period. Netskope will provide pro-rated pricing for additional User Subscriptions to be coterminous with the original Subscription Period. During the Subscription Period, Customer and Netskope shall cooperate in good faith to determine if actual Users exceed the number of permitted Users purchased. Customer shall provide information reasonably requested by Netskope for such purposes and written confirmation of the number of Users if requested by Netskope in connection with renewals. If Customer is notified that the number of actual Users exceeds the purchased Subscription, Customer shall within thirty (30) days either purchase additional quantities sufficient for all Users, or immediately cease Services for all Users exceeding the purchased quantity.


3.3 True-Up for Resources/GB. For Services based on number of Resources or GB, use will be subject to quarterly true-up as described below. Resource and GB quantities stated on the Order are the base quantities during the Subscription Period purchased in advance. Additional fees will be charged for Resources and GB used in excess of the base quantities, and Customer agrees to pay additional fees for usage in excess of the base quantities, on a quarterly true-up basis, at the Subscription Unit fee stated in the quotation for the Services. GB consumed and Resources in use will be measured on the date 3 months after the Subscription Period start date, and every 3 months thereafter to determine quarterly true-up fees to be invoiced after each quarterly measurement. Quarterly true-up fees for Resources are assessed based upon the average number of Resources in use during the quarter in excess of Resources previously purchased for the Subscription Period. Quarterly true-up fees for GB are assessed based on the actual quantity of GB consumed during the prior quarter. Additional Resources and GB purchased will have a 12 month Subscription Period beginning on the applicable quarterly true-up date, unless a different period is quoted by Netskope.


3.4 Software License. If Netskope provides Software for use of the Services, then Netskope grants Customer a nonexclusive, nontransferable (except as otherwise stated in this Agreement) license to install and use the Software only in object code form on compatible devices identified in the Documentation, solely for permitted use of the Services during the Subscription Period and in accordance with the applicable Order. Customer’s use includes use by Users and Authorized Parties as necessary for provision of the Services, provided that Customer remains responsible for Users’ and Authorized Parties’ use of the Software in accordance with this Agreement. Except as expressly licensed above, Netskope retains all ownership of and rights in the Software. The Software may not be decompiled, disassembled, decoded, reverse engineered, or modified (except to the limited extent that applicable law prohibits such restrictions), nor may it be disclosed, distributed, or made available to third parties other than Authorized Parties accessing the Services.


3.5 Support; Netskope Responsibilities. During the Subscription Period, Netskope will provide basic support for the Services to Customer as described in the SLA. If Customer purchases upgraded support as indicated in the Order, then Netskope will provide the upgraded support services in accordance with the applicable SLA. Netskope will provide the Services in accordance with applicable laws and government regulations. Netskope may, without liability, suspend the Services to some or all of the Users (a) as necessary to prevent an attempted security breach or cyber-attack, (b) in order to protect Netskope’s or its customers systems; or (c) if required by a governmental entity or law enforcement agency. Customer shall receive notification of such suspension, to the extent and in the manner, that Netskope provides a notification to its other affected customers.


3.6 Professional Services. Netskope will provide the Professional Services that are specified in an Order, subject to Customer’s payment of fees for such services and, if applicable, execution of a Statement of Work.


3.7 Customer Responsibilities. Customer shall (i) be responsible for its Authorized Parties’ and Users’ compliance with this Agreement, (ii) be solely responsible for the integrity, encryption legality of Customer Data as delivered to Netskope and of the means by which it acquired such Customer Data, (iii) use reasonable measures to prevent unauthorized access to or use of the Services, and notify Netskope promptly upon Customer becoming aware of any such unauthorized access or use, and (iv) use the Services only in accordance with the Documentation and applicable laws and government regulations. Customer shall ensure that it has purchased or obtained all necessary licenses or subscriptions required to properly access and use third party services (including, without limitation, Microsoft Office 365) that are monitored or searched by Services.


4. Fees and Payment.


4.1 Fees Generally. Customer shall pay all fees specified in Orders hereunder. Except as otherwise specified herein or in an Order, all fees are quoted and payable in United States dollars. Fees are nonrefundable by Netskope except as expressly stated in the “Refund or Payment upon Termination” section below. Netskope does not provide credits or refunds for unused Subscription Units or reductions in usage.


4.2 Subscription Fees. Netskope will invoice Subscription fees in advance of each Subscription Period, beginning on the Subscription start date and continuing upon each renewal of the Subscription Period. Subscriptions may be subject to data maintenance or other capacity limits described in the quotation for the Services, in accordance with Netskope’s policies for the Service in effect at the time of purchase.


4.3 Professional Services Fees. Professional Services fees will be invoiced as such services are provided, on a monthly basis or as otherwise provided in the applicable Statement of Work.


4.4 Payment Terms. Amounts invoiced by Netskope will be due and payable within thirty (30) days from receipt of an undisputed invoice.


4.5 Taxes. Netskope’s fees do not include any taxes, levies, duties, or similar governmental assessments of any nature, including but not limited to value-added, sales and use, or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder. If Netskope has the legal obligation to pay or collect Taxes for which Customer is responsible under this paragraph, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides Netskope with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, Customer is not responsible for taxes assessable against Netskope based on Netskope’s income, property, and employees.


4.6 Expenses. Netskope will not be entitled to be reimbursed for travel, living or other expenses incurred in the performance of this Agreement unless provided in the Order or a Statement of Work, or otherwise pre-approved by Customer in writing. For reimbursed expenses, Netskope will provide Customer with copies of receipts and other customary documentation.


5. Proprietary Rights; Customer Data.


5.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, Netskope reserves all rights, title and interest in and to the Services, including all related intellectual property rights. No rights, express or implied, are granted to Customer other than as expressly set forth herein.


5.2 Restrictions. Customer shall not (i) sell, rent, lease or make the Services available to or for the benefit of any third party other than Authorized Parties and Users or otherwise permit any third party other than an Authorized Party to access the Services unless otherwise expressly permitted in this Agreement or in an Order; (ii) knowingly use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material in violation of third-party privacy rights or any Malicious Code, (iii) seek to interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, (iv) create derivative works based on the Services; (v) seek to gain unauthorized access to restricted aspects of the Services or related systems or networks, reverse engineer or otherwise seek to discover any underlying algorithms or nonpublic aspects of the Services or client software; (vi) publicly disseminate Services performance information or analysis (including without limitation benchmarks) except with Netskope’s prior written consent; or (vii) access the Services in order to (a) build a competitive product or service, (b) copy any features, functions or graphics of the Services, or (c) attempt to gain unauthorized access to the Services.


5.3 Ownership of Customer Data; Data Retention. As between Netskope and Customer, Customer exclusively owns all rights, title and interest in and to all Customer Data. Customer Data maintained by the Services may be accessed and transferred by Customer. Such Customer Data will be retained by Netskope for rolling ninety (90) day periods prior to deletion. Netskope makes extended data retention periods available at an additional fee.


5.4 Protection of Customer Data. Netskope shall use commercially reasonable efforts to maintain appropriate administrative, physical, and technical safeguards designed for the protection of the privacy, security, confidentiality and integrity of Customer Data in accordance with Netskope’s then current data security and privacy practices, a description of which will be made available to Customer upon request. Not more than once per year during the Subscription Period, Netskope will provide Customer with a copy of Netskope’s most recent SOC2 or similar third party annual audit report upon Customer’s request. Further, Netskope shall not (i) disclose Customer Data except as compelled by law in accordance with the “Compelled Disclosure” section below or as expressly permitted in writing by Customer, or (ii) access or use Customer Data except to prevent or address service or technical problems, or at Customer’s request in connection with customer support matters. Netskope shall notify Customer promptly and without undue delay if Netskope becomes aware of an unauthorized acquisition or use of Customer Data in connection with the Services.


5.5 Use of Data. Netskope may use Aggregated Data for purposes of (a) maintaining, improving and/or analyzing the Services, including analytics and reporting, (b) complying with legal or contractual requirements, (c) collecting information regarding threats, vulnerabilities, malicious attacks, unwanted content and other networking issues, and making such information available to its security and networking affiliates; and (d) developing, distributing and publishing measures and reports based on Aggregated Data. In addition, Netskope may retain and use for research and mitigation purposes viruses, malware, and similar code constituting security threats, provided that Netskope removes any identifiers of Customer or individuals from the file.


5.6 Location of Customer Data. Netskope may use data centers and hosting facilities globally to provide the Services. In connection with Customer’s configuration and implementation of the Service, Customer may select an available configuration for data storage that Customer deems appropriate for its compliance requirements. Except with Customer’s consent, Netskope will not store Customer Data in countries other than in accordance with the configuration selected by Customer.


6. Confidentiality.


6.1 Definition of Confidential Information. As used herein, “Confidential Information” means all confidential information disclosed by a Party (“Disclosing Party”) to the other Party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information of Customer shall include Customer Data; Confidential Information of Netskope shall include the Services as well as audits, reports and performance information relating to the Services; Confidential Information of each Party shall include business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such Party. However, Confidential Information shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.


6.2 Confidentiality Period. The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, except with the Disclosing Party’s prior written permission.


6.3 Protection of Confidential Information. Except as otherwise permitted in writing by the Disclosing Party, (i) the Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) not to disclose any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) the Receiving Party shall limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein. Additionally, the Receiving Party shall provide prompt notification to the Disclosing Party of any unauthorized access to or disclosure of Confidential Information.


6.4 Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.


6.5 Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of confidentiality protections hereunder, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the Parties that any other available remedies are inadequate.


6.6 Return or Destruction of Materials. Upon termination of this Agreement or Order, each Receiving Party will deliver to the Disclosing Party or securely destroy and certify destruction (at the Disclosing Party’s election) all Confidential Information of the Disclosing Party.


7. Warranties and Disclaimers.


7.1 Netskope Warranties. Netskope warrants that (i) the Services shall perform materially in accordance with the Documentation, (ii) the functionality and security of the Services will not be materially decreased during the Subscription Period, and (iii) Netskope will employ then-current industry standard measures to test the Services to detect and remediate Malicious Code intended to negatively impact the operation or performance of the Services. As Customer’s exclusive remedy for a breach of the warranties set forth in this section, Netskope shall use commercially reasonable efforts to correct the non-conforming Services, and in the event Netskope fails to successfully correct the Services within a reasonable time after receipt of written notice from Customer identifying the non-conformity, then Customer shall be entitled to terminate the applicable Services and receive a refund of any prepaid, unused fees for the remainder of the Subscription Period of the non-conforming Services in accordance with the “Termination for Cause” and “Refund or Payment upon Termination” sections below.


7.2 Customer Warranties. Customer represents and warrants that it has all (a) rights and consents necessary to provide and collect the Customer Data without violating applicable laws or third party rights, and (b) all licenses and subscriptions for third party services and websites accessed or used by Customer that are monitored or scanned by the Services.


7.3 Mutual Warranties. Each Party represents and warrants that (i) it has the legal power to enter into this Agreement, and (ii) its performance of this Agreement will not conflict with any obligations it has to third parties.




8. Mutual Indemnification.


8.1 Indemnification by Netskope. Netskope shall defend and indemnify Customer against any claim, demand, suit, or proceeding (“Claim”) made or brought against Customer by a third party alleging that the Services or Professional Services as provided by Netskope infringe or misappropriate the intellectual property rights of a third party or violates applicable law. In the event the Services are held to be infringing, Netskope shall use reasonable efforts to obtain the right for Customer to continue use of the infringing Services, substitute the Services with other services that have similar operating capabilities and/or performance, or modify the Services so that they are no longer infringing or subject to a third party claim. In the event that Netskope determines that none of the above options are commercially practicable, Netskope or Customer may terminate this Agreement and Netskope shall provide a refund of the fees paid for the Services prorated for the remainder of any prepaid Subscription Period after termination.


8.2 Indemnification by Customer. Customer shall defend and indemnify Netskope against any Claim made or brought against Netskope by a third party arising from Customer’s provision or collection of Customer Data in violation of applicable law or third party rights.


8.3 Indemnification Procedures. As a condition to either Party’s (“Indemnifying Party”) obligation to indemnify the other Party (“Indemnified Party”) under this Agreement, the Indemnified Party will: (a) provide the Indemnifying Party with prompt written notice of any Claim that would give rise to liability of the Indemnifying Party under this Agreement, provided that failure to give timely notice will not relieve the Indemnifying Party of its obligations to the extent that such failure does not materially prejudice the Indemnifying Party’s ability to defend or settle such Claim without liability; (b) tender sole control of the defense and settlement of such Claim to the Indemnifying Party, provided that the Indemnifying Party will not settle any such Claim in a manner that does not fully discharge the Claim or imposes obligations on the Indemnified Party, without the written consent of the Indemnified Party; (c) provide the Indemnifying Party, at the Indemnifying Party’s expense, with such assistance with respect to the Claim as the Indemnifying Party may reasonably request; and (d) not disclose the terms of any settlement with respect to the Claim unless required to do so by judicial or other government order, and will not publicize, or permit any third party to publicize, any such settlement without the Indemnifying Party’s prior written consent. Further, the Indemnified Party may participate in the defense or settlement of a Claim with its own counsel at its expense.


8.4 Exclusive Remedy. This “Mutual Indemnification” section states the Indemnifying Party’s sole liability to, and the Indemnified Party’s exclusive remedy against, the other Party for any type of Claim described in this section.


9. Limitation of Liability.






10. Term and Termination.


10.1 Term of Agreement. This Agreement commences on Customer’s purchase of a Subscription and continues until all Subscription Periods pursuant to this Agreement have expired or been terminated as set forth below.


10.2 Term of Subscriptions. Each Subscription Period begins on the start date specified in the applicable Order and continues for the duration of the Subscription Period specified therein. If no start date is specified in the Order, then the Subscription Period begins on the date following the Order when Netskope notifies Customer that the Services are available and provides account information and codes required to access the Services. At least thirty (30) days prior to the end of the then current Subscription Period, Netskope will provide a reminder and quotation for a renewal Subscription Period. If Netskope does not receive an Order for a renewal prior to expiration of the then current Subscription Period, Customer’s Subscription will terminate and Netskope may cease providing the expired Services without further notice. In order to avoid a suspension or interruption of Services, Netskope requests Customer provide written confirmation of its intent to renew at least thirty (30) days prior to expiration of the Subscription Period.


10.3 Termination for Cause. Either Party may terminate this Agreement for cause (i) upon thirty (30) days written notice to the other Party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.


10.4 Termination without Cause. Customer may terminate this Agreement and the Services at any time for any reason or no reason upon ninety (90) days prior written notice to Netskope. In the event of any such termination without cause, Netskope shall not be obligated to refund to Customer any prepaid fees for Subscriptions.


10.5 Refund or Payment upon Termination. Upon any expiration or termination, Customer shall pay any and all accrued but unpaid fees within thirty (30) days of such expiration or termination. Except for termination by Customer under “Termination without Cause” above or termination by Netskope under “Termination for Cause” above, Netskope shall refund Customer prepaid fees received by Netskope for the remainder of the Subscription Period after the effective date of termination. Further, unless Customer terminates for cause any multi-year Subscription with committed payments stated on the Order or otherwise agreed in writing, Customer shall pay the committed amount stated in the Order within thirty (30) days of such termination.


10.6 Deletion of Customer Data. For a period of ninety (90) days after the effective date of termination, Netskope will make available to Customer for download the Customer Data maintained in the Services in their native format. At the end of such period, or earlier if requested by Customer, Netskope shall, unless legally prohibited, delete all Customer Data retained by the Services and certify destruction of the same in writing.


10.7 Surviving Provisions. The sections titled “Fees and Payment,” “Proprietary Rights; Customer Data,” “Confidentiality,” “Warranties and Disclaimers,” “Mutual Indemnification,” “Limitation of Liability,” “Refund or Payment upon Termination,” “Deletion of Customer Data,” “Surviving Provisions” and “General Provisions” shall survive any termination or expiration of this Agreement.


11. Insurance. Without limitation to the remainder of this section, Netskope will maintain liability insurance for claims under workers’ compensation and state disability acts as required by law. Netskope will also maintain for the term of this Agreement (a) Errors and Omissions-Professional Liability and Cyber Liability insurance with a limit not less than USD $3 million; (b) Commercial General Liability insurance with a limit not less than USD $1 million; and (c) Automobile Liability insurance with a limit not less than USD $1 million. Netskope may satisfy basic coverage limits through any combination of basic coverage and commercial umbrella liability insurance.


12. General Provisions.


12.1 Relationship of the Parties. The Parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the Parties.


12.2 No Third-Party Beneficiaries. There are no third-party beneficiaries of this Agreement.


12.3 Notices. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, or (ii) the second business day after placement with a recognized international overnight courier for next business day delivery with confirmation of receipt. Notices to Netskope shall be delivered to Attn: Legal at Netskope’s principal office. Service-related notices to Customer provided in connection with support will be sent by email addressed to the relevant support contacts designated by Customer. Communications with Netskope for purchases, renewals and increases to Subscription Units shall be addressed to Netskope’s designated business contact for this Agreement.


12.4 Government End User. If Customer is a U.S. government entity or if this Agreement otherwise becomes subject to the Federal Acquisition Regulations (FAR), Customer acknowledges that elements of the Services constitute software and documentation and are provided as “Commercial Items” as defined in 48 C.F.R. 2.101 and are being licensed to U.S. government User as commercial computer software subject to restricted rights described in 48 C.F.R. 2.101, 12.211 and 12.212. If acquired by or on behalf of any agency within the Department of Defense (“DOD”), the U.S. Government acquires this commercial computer software and/or commercial computer software documentation subject to the terms of the Agreement as specified in 48 C.F.R. 227.7202-3 of the DOD FAR Supplement (“DFARS”) and its successors. This Government End User section is in lieu of, and supersedes, any other FAR, DFARS, or other clause or provision that addresses government rights in computer software or technical data.


12.5 Waiver. No failure or delay by either Party in exercising any right under this Agreement shall constitute a waiver of that right.


12.6 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.


12.7 Assignment. Neither Party may assign any of its rights or obligations hereunder, without the prior written consent of the other Party (not to be unreasonably withheld). Notwithstanding the foregoing, either Party may assign or transfer this Agreement in its entirety (including all Orders), without consent of the other Party, to its Affiliate or to an acquirer in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the Parties, their respective successors and permitted assigns.


12.8 Governing Law and Venue. This Agreement, and any disputes arising out of or related hereto, shall be governed exclusively by the internal laws of the State of California, without regard to its conflicts of laws rules or the Uniform Computer Information Transactions Act or United Nations Convention on Contracts for the International Sale of Goods. The state and federal courts located in the Northern District of California shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each Party hereby consents to the exclusive jurisdiction of such courts.


12.9 Force Majeure. Neither party shall be liable for any breach, or delay in performance, of its obligations under this Agreement (other than payment obligations) if the breach or delay is caused by fire, flood, earthquake, act of God, war, riot, civil disorder, terrorism, pandemic disease or related government orders, telecommunications outages or disruptions, shortages in available capacity or supply, or any other event beyond the reasonable control of the affected party.


12.10 Modification. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted. No terms or conditions stated in any order confirmation, purchase order or in any other order documentation shall apply.


12.11 Counterparts. This Agreement may be executed electronically and in counterparts, which taken together shall form one legal instrument.


Version updated June 3, 2020.