fermer
fermer
Le réseau de demain
Le réseau de demain
Planifiez votre chemin vers un réseau plus rapide, plus sûr et plus résilient, conçu pour les applications et les utilisateurs que vous prenez en charge.
          Essayez Netskope
          Mettez la main à la pâte avec la plateforme Netskope
          C'est l'occasion de découvrir la plateforme Netskope One single-cloud de première main. Inscrivez-vous à des laboratoires pratiques à votre rythme, rejoignez-nous pour des démonstrations mensuelles de produits en direct, faites un essai gratuit de Netskope Private Access ou participez à des ateliers dirigés par un instructeur.
            Un leader sur SSE. Désormais leader en matière de SASE à fournisseur unique.
            Un leader sur SSE. Désormais leader en matière de SASE à fournisseur unique.
            Netskope fait ses débuts en tant que leader dans le Magic Quadrant™ de Gartner® pour le SASE à fournisseur unique.
              Sécuriser l’IA générative pour les nuls
              Sécuriser l’IA générative pour les nuls
              Découvrez comment votre organisation peut concilier le potentiel d'innovation de l'IA générative avec des pratiques robustes en matière de sécurité des données.
                Prévention des pertes de données (DLP) pour les Nuls eBook
                La prévention moderne des pertes de données (DLP) pour les Nuls
                Obtenez des conseils et des astuces pour passer à un système de prévention des pertes de données (DLP) dans le nuage.
                  Réseau SD-WAN moderne avec SASE pour les nuls
                  SD-WAN moderne pour les nuls en SASE
                  Cessez de rattraper votre retard en matière d'architecture de réseau
                    Identification des risques
                    Advanced Analytics transforme la façon dont les équipes chargées des opérations de sécurité utilisent les données pour mettre en œuvre de meilleures politiques. Avec Advanced Analytics, vous pouvez identifier les tendances, cibler les domaines préoccupants et utiliser les données pour prendre des mesures.
                        Les 6 cas d'utilisation les plus convaincants pour le remplacement complet des anciens VPN
                        Les 6 cas d'utilisation les plus convaincants pour le remplacement complet des anciens VPN
                        Netskope One Private Access est la seule solution qui vous permet d'abandonner définitivement votre VPN.
                          Colgate-Palmolive protège sa "propriété intellectuelle" "grâce à une protection des données intelligente et adaptable
                          Colgate-Palmolive protège sa "propriété intellectuelle" "grâce à une protection des données intelligente et adaptable
                            Netskope GovCloud
                            Netskope obtient l'autorisation FedRAMP High Authorization
                            Choisissez Netskope GovCloud pour accélérer la transformation de votre agence.
                              Faisons de grandes choses ensemble
                              La stratégie de commercialisation de Netskope privilégie ses partenaires, ce qui leur permet de maximiser leur croissance et leur rentabilité, tout en transformant la sécurité des entreprises.
                                Solutions Netskope
                                Netskope Cloud Exchange
                                Netskope Cloud Exchange (CE) fournit aux clients de puissants outils d'intégration pour tirer parti des investissements dans leur dispositif de sécurité.
                                  Support technique de Netskope
                                  Support technique de Netskope
                                  Nos ingénieurs d'assistance qualifiés sont répartis dans le monde entier et possèdent des expériences diverses dans les domaines de la sécurité du cloud, des réseaux, de la virtualisation, de la diffusion de contenu et du développement de logiciels, afin de garantir une assistance technique rapide et de qualité
                                    Vidéo Netskope
                                    Formation Netskope
                                    Grâce à Netskope, devenez un expert de la sécurité du cloud. Nous sommes là pour vous aider à achever votre transformation digitale en toute sécurité, pour que vous puissiez profiter pleinement de vos applications cloud, Web et privées.

                                      Introducing Netskope Proactive Digital Experience Management

                                      Aug 30 2023

                                      When talking to infrastructure and operations teams, one common concern when moving to a SASE architecture is the loss of visibility and control that they have historically been accustomed to. Overnight traffic destined for critical business applications, both private and public, routes through what is often seen as a black box, or in today’s world, more of a “gray cloud.” Providing full visibility, including what is happening within the SASE platform, becomes a key requirement, allowing networking teams to answer questions including “Why is Salesforce slow for all my users in a specific country” or “Why is the CEO’s important WebEx call breaking up?” 

                                      With the launch of Netskope Proactive Digital Experience Management (DEM), we are enabling customers to answer these questions quickly and efficiently, including an understanding of the per component latency within the SASE platform—and more importantly enabling both self-healing and customer driven remediation. All of which helps networking teams reduce both incident mean time to detection (MTTD) and mean time to resolution (MTTR).  

                                      So why Proactive?

                                      Far too often, network operators have to react to issues. We wanted to proactively manage and remediate issues where possible and that requires both deep insight and full control of all aspects of the platform. To be truly proactive and correct for all networking issues, we need full control of our connectivity, one of the key benefits of our decision to deploy our own private cloud environment and not rely on public cloud providers. 

                                      What’s SMART about it?

                                      Conventional DEM tools available in existing SASE platforms rely on only synthetic probes, but this does not provide the insight needed to spot transient issues and fully troubleshoot a specific transaction issue. 

                                      At the very core of Netskope Proactive DEM is a comprehensive set of both Customer and Netskope controlled monitoring capabilities that we are calling Synthetic Monitoring Augmentation for Real Traffic, or SMART Monitoring. SMART Monitoring utilizes a combination of both Real User Monitoring (RUM) to investigate issues from a user, network, or application perspective and Synthetic Monitoring (STM) components, used both to monitor for potential issues and provide in-depth network performance tracing. With the ability to monitor at the endpoint, from within the customer network, from any location on the internet and within the Netskope SASE platform, Proactive DEM offers the most comprehensive view of traffic flow offering four stages of visibility. These stages include:

                                      • Endpoint health and performance metrics
                                        • Pinpoint the source of a performance issue related to the endpoint. Is the user laptop utilizing 100% cpu? Do they have too many processes running? 
                                      • Hop by Hop visibility to the SASE platform
                                        • Pinpoint the source of the issue. From poor wifi performance, network congestion or packet loss on home broadband/5G, through to a core issue with the peering to the Netskope POP.
                                      • Visibility into the SASE Platform
                                        • As we believe per component insight is an important metric to expose, customers need to be able to differentiate between service degradation and increased latency due to deeper transaction analysis. An example of this could be a new data protection rule utilizing natural language processing or computer vision detection capabilities impacting all traffic to an application due to too broad a scope. 
                                      • Application Performance Monitoring
                                        • Proactive monitoring of top 47 critical business applications provides focus on what matters the most to your organization, helping network operations teams react quicker to critical incidents, including incidents both in the first mile and within the application providers network. 

                                      Many organizations may utilize third-party DEM solutions that can monitor some of the aspects above, but without full end-to-end visibility, including an understanding of processing within the SASE platform, existing solutions really are “monitoring” solutions that provide some insight, and require substantial user effort to remediate. Traditional DEM providers also lack the ability to “see through the proxy,” so although they may be able to provide round trip time (RTT) metrics, they provide very little insight into the source of the issue.

                                      Solving Client Problems

                                      With a full understanding of the source of the problem, we want to be able to streamline the remediation process. First, let’s look at client issues. How much time would it save both the user and your helpdesk teams if you could provide a popup to a user to inform them that you are seeing performance degradation due to poor wifi performance and to move closer to their router? How about notifying the user automatically to close browser tabs or a particular application to remediate their issue? With Proactive DEM you will soon be able to do just that!

                                      How about that CEO WebEx issue referenced above? With Endpoint SD-WAN built into the Netskope Endpoint Client, a tunnel can be established to Netskope with optimization enabled, greatly increasing WebEx performance by correcting for a bad internet connection. 

                                      Solving Connectivity Problems

                                      Now let’s look at the connectivity to the Netskope POP. First, Netskope already offers advanced POP selection capabilities by connecting to the POP offering the best performance, not simply connecting to the nearest geographic POP. But what happens if an ISP develops a routing issue? Having identified this, clients and SD-WAN tunnels can be updated to point to a different POP, thus routing around the ISP issue or if related to the user’s ISP, the user can be prompted to connect to an alternative ISP or switch to 5G.

                                      Solving Application Performance Problems

                                      Finally, how about that use case of users in a country having poor Salesforce performance, identified as a problematic router on a particular path to a Salesforce data center? With Netskope having full control of the outbound connectivity from the SASE platform, we can re-route traffic to mitigate the issue with the application provider, all without any involvement from our customers, and even before users start to report issues.

                                      Beyond the remediation options, organizations also need to understand the detail and scope of an incident, so alongside the new visibility and remediation capabilities, we are also introducing a new alerting mechanism. Customers will be able to enable notifications via traditional methods including email, but also operationalize alerts through web hooks and API connectors, allowing integration with SOAR, IR, and ISTM solutions, all helping to drive down TCO through automation.

                                      With DEM Standard, Netskope’s current offering, customers have benefited from insight into tunnel health, client usage, private apps publisher health, bandwidth, and proactive latency monitoring. Our new Proactive DEM Professional package offers full 360-degree visibility in both user and application views alongside the new alerting mechanism and is available immediately.

                                      For more information on Netskope Proactive DEM, visit https://www.netskope.com/products/digital-experience-management.

                                      author image
                                      Richard Davis
                                      Richard Davis is Director, Solution Strategy at Netskope. Davis is a seasoned cybersecurity professional with over 20 years’ experience.
                                      Richard Davis is Director, Solution Strategy at Netskope. Davis is a seasoned cybersecurity professional with over 20 years’ experience.
                                      author image
                                      Priyanka Pani
                                      With nearly 15 years of experience in engineering and product management roles, Priyanka Pani currently drives the product strategy around digital experience at Netskope.
                                      With nearly 15 years of experience in engineering and product management roles, Priyanka Pani currently drives the product strategy around digital experience at Netskope.

                                      Restez informé !

                                      Abonnez-vous pour recevoir les dernières nouvelles du blog de Netskope