Registration is now open for SASE Week 2023! Get on the guest list.

  • Security Service Edge Products

    Protect against advanced and cloud-enabled threats and safeguard data across all vectors.

  • Borderless SD-WAN

    Confidently provide secure, high-performance access to every remote user, device, site, and cloud.

The platform of the future is Netskope

Intelligent Security Service Edge (SSE), Cloud Access Security Broker (CASB), Cloud Firewall, Next Generation Secure Web Gateway (SWG), and Private Access for ZTNA built natively into a single solution to help every business on its journey to Secure Access Service Edge (SASE) architecture.

Go to Products Overview
Netskope video
Borderless SD-WAN: Ushering in the New Era of Borderless Enterprise

Netskope Borderless SD-WAN offers an architecture that converges zero trust principles and assured application performance to provide unprecedented secure, high-performance connectivity for every site, cloud, remote user, and IoT device.

Read the article
Borderless SD-WAN
  • NewEdge

    NewEdge is the world’s largest, highest-performing security private cloud.

  • Cloud Security Platform

    Unrivaled visibility and real-time data and threat protection on the world's largest security private cloud.

  • Technology Partners & Integrations

    Netskope partners with the strongest companies in enterprise technology.

Embrace a Secure Access Service Edge (SASE) architecture

Netskope NewEdge is the world’s largest, highest-performing security private cloud and provides customers with unparalleled service coverage, performance and resilience.

Learn about NewEdge
Your Network of Tomorrow

Plan your path toward a faster, more secure, and more resilient network designed for the applications and users that you support.

Get the white paper
Your Network of Tomorrow
Netskope Cloud Exchange

The Netskope Cloud Exchange (CE) provides customers with powerful integration tools to leverage investments across their security posture.

Learn about Cloud Exchange
Netskope video
Make the move to market-leading cloud security services with minimal latency and high reliability.

Learn about NewEdge
Lighted highway through mountainside switchbacks
Safely enable the use of generative AI applications with application access control, real-time user coaching, and best-in-class data protection.

Learn how we secure generative AI use
Safely Enable ChatGPT and Generative AI
Zero trust solutions for SSE and SASE deployments

Learn about Zero Trust
Boat driving through open sea
Netskope enables a safe, cloud-smart, and fast journey to adopt cloud services, apps, and public cloud infrastructure.

Learn about Industry Solutions
Wind turbines along cliffside
  • Resources

    Learn more about how Netskope can help you secure your journey to the cloud.

  • Blog

    Learn how Netskope enables security and networking transformation through security service edge (SSE).

  • Events & Workshops

    Stay ahead of the latest security trends and connect with your peers.

  • Security Defined

    Everything you need to know in our cybersecurity encyclopedia.

Security Visionaries Podcast

Leveling Up the SASE Conversation
Robert Arandjelovic and Gerry Plaza sit down to chat with Max Havey about how embracing a SASE journey can help bring networking and security teams closer together.

Play the podcast
Leveling Up the SASE Conversation
Latest Blogs

How Netskope can enable the Zero Trust and SASE journey through security service edge (SSE) capabilities.

Read the blog
Sunrise and cloudy sky
SASE Week 2023: Your SASE journey starts now!

Join us for the fourth annual SASE Week, September 26-28.

Get on the guest list
SASE Week 2023
What is Security Service Edge?

Explore the security side of SASE, the future of network and protection in the cloud.

Learn about Security Service Edge
Four-way roundabout
  • Our Customers

    Netskope serves more than 2,000 customers worldwide including more than 25 of the Fortune 100

  • Customer Solutions

    We are here for you and with you every step of the way, ensuring your success with Netskope.

  • Netskope Community

    Learn from other network, data, and security professionals.

  • Training and Certification

    Netskope training will help you become a cloud security expert.

We help our customers to be Ready for Anything

See our Customers
Woman smiling with glasses looking out window
Netskope’s talented and experienced Professional Services team provides a prescriptive approach to your successful implementation.

Learn about Professional Services
Netskope Professional Services
The Netskope Community can help you and your team get more value out of products and practices.

Go to the Netskope Community
The Netskope Community
Secure your digital transformation journey and make the most of your cloud, web, and private applications with Netskope training.

Learn about Training and Certifications
Group of young professionals working
  • Company

    We help you stay ahead of cloud, data, and network security challenges.

  • Why Netskope

    Cloud transformation and work from anywhere have changed how security needs to work.

  • Leadership

    Our leadership team is fiercely committed to doing everything it takes to make our customers successful.

  • Partners

    We partner with security leaders to help you secure your journey to the cloud.

Supporting sustainability through data security

Netskope is proud to participate in Vision 2045: an initiative aimed to raise awareness on private industry’s role in sustainability.

Find out more
Supporting Sustainability Through Data Security
Highest in Execution. Furthest in Vision.

Netskope recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Security Service Edge.

Get the report
Netskope recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Security Service Edge.
Thinkers, builders, dreamers, innovators. Together, we deliver cutting-edge cloud security solutions to help our customers protect their data and people.

Meet our team
Group of hikers scaling a snowy mountain
Netskope’s partner-centric go-to-market strategy enables our partners to maximize their growth and profitability while transforming enterprise security.

Learn about Netskope Partners
Group of diverse young professionals smiling

Introducing Netskope Proactive Digital Experience Management

Aug 30 2023

When talking to infrastructure and operations teams, one common concern when moving to a SASE architecture is the loss of visibility and control that they have historically been accustomed to. Overnight traffic destined for critical business applications, both private and public, routes through what is often seen as a black box, or in today’s world, more of a “gray cloud.” Providing full visibility, including what is happening within the SASE platform, becomes a key requirement, allowing networking teams to answer questions including “Why is Salesforce slow for all my users in a specific country” or “Why is the CEO’s important WebEx call breaking up?” 

With the launch of Netskope Proactive Digital Experience Management (DEM), we are enabling customers to answer these questions quickly and efficiently, including an understanding of the per component latency within the SASE platform—and more importantly enabling both self-healing and customer driven remediation. All of which helps networking teams reduce both incident mean time to detection (MTTD) and mean time to resolution (MTTR).  

So why Proactive?

Far too often, network operators have to react to issues. We wanted to proactively manage and remediate issues where possible and that requires both deep insight and full control of all aspects of the platform. To be truly proactive and correct for all networking issues, we need full control of our connectivity, one of the key benefits of our decision to deploy our own private cloud environment and not rely on public cloud providers. 

What’s SMART about it?

Conventional DEM tools available in existing SASE platforms rely on only synthetic probes, but this does not provide the insight needed to spot transient issues and fully troubleshoot a specific transaction issue. 

At the very core of Netskope Proactive DEM is a comprehensive set of both Customer and Netskope controlled monitoring capabilities that we are calling Synthetic Monitoring Augmentation for Real Traffic, or SMART Monitoring. SMART Monitoring utilizes a combination of both Real User Monitoring (RUM) to investigate issues from a user, network, or application perspective and Synthetic Monitoring (STM) components, used both to monitor for potential issues and provide in-depth network performance tracing. With the ability to monitor at the endpoint, from within the customer network, from any location on the internet and within the Netskope SASE platform, Proactive DEM offers the most comprehensive view of traffic flow offering four stages of visibility. These stages include:

  • Endpoint health and performance metrics
    • Pinpoint the source of a performance issue related to the endpoint. Is the user laptop utilizing 100% cpu? Do they have too many processes running? 
  • Hop by Hop visibility to the SASE platform
    • Pinpoint the source of the issue. From poor wifi performance, network congestion or packet loss on home broadband/5G, through to a core issue with the peering to the Netskope POP.
  • Visibility into the SASE Platform
    • As we believe per component insight is an important metric to expose, customers need to be able to differentiate between service degradation and increased latency due to deeper transaction analysis. An example of this could be a new data protection rule utilizing natural language processing or computer vision detection capabilities impacting all traffic to an application due to too broad a scope. 
  • Application Performance Monitoring
    • Proactive monitoring of top 47 critical business applications provides focus on what matters the most to your organization, helping network operations teams react quicker to critical incidents, including incidents both in the first mile and within the application providers network. 

Many organizations may utilize third-party DEM solutions that can monitor some of the aspects above, but without full end-to-end visibility, including an understanding of processing within the SASE platform, existing solutions really are “monitoring” solutions that provide some insight, and require substantial user effort to remediate. Traditional DEM providers also lack the ability to “see through the proxy,” so although they may be able to provide round trip time (RTT) metrics, they provide very little insight into the source of the issue.

Solving Client Problems

With a full understanding of the source of the problem, we want to be able to streamline the remediation process. First, let’s look at client issues. How much time would it save both the user and your helpdesk teams if you could provide a popup to a user to inform them that you are seeing performance degradation due to poor wifi performance and to move closer to their router? How about notifying the user automatically to close browser tabs or a particular application to remediate their issue? With Proactive DEM you will soon be able to do just that!

How about that CEO WebEx issue referenced above? With Endpoint SD-WAN built into the Netskope Endpoint Client, a tunnel can be established to Netskope with optimization enabled, greatly increasing WebEx performance by correcting for a bad internet connection. 

Solving Connectivity Problems

Now let’s look at the connectivity to the Netskope POP. First, Netskope already offers advanced POP selection capabilities by connecting to the POP offering the best performance, not simply connecting to the nearest geographic POP. But what happens if an ISP develops a routing issue? Having identified this, clients and SD-WAN tunnels can be updated to point to a different POP, thus routing around the ISP issue or if related to the user’s ISP, the user can be prompted to connect to an alternative ISP or switch to 5G.

Solving Application Performance Problems

Finally, how about that use case of users in a country having poor Salesforce performance, identified as a problematic router on a particular path to a Salesforce data center? With Netskope having full control of the outbound connectivity from the SASE platform, we can re-route traffic to mitigate the issue with the application provider, all without any involvement from our customers, and even before users start to report issues.

Beyond the remediation options, organizations also need to understand the detail and scope of an incident, so alongside the new visibility and remediation capabilities, we are also introducing a new alerting mechanism. Customers will be able to enable notifications via traditional methods including email, but also operationalize alerts through web hooks and API connectors, allowing integration with SOAR, IR, and ISTM solutions, all helping to drive down TCO through automation.

With DEM Standard, Netskope’s current offering, customers have benefited from insight into tunnel health, client usage, private apps publisher health, bandwidth, and proactive latency monitoring. Our new Proactive DEM Professional package offers full 360-degree visibility in both user and application views alongside the new alerting mechanism and is available immediately.

For more information on Netskope Proactive DEM, visit

author image
Richard Davis
Richard Davis leads Cybersecurity Strategy at Netskope across the EMEA region.
author image
Priyanka Pani
With nearly 15 years of experience in engineering and product management roles, Priyanka Pani currently drives the product strategy around digital experience at Netskope.

Stay informed!

Subscribe for the latest from the Netskope Blog