When talking to infrastructure and operations teams, one common concern when moving to a SASE architecture is the loss of visibility and control that they have historically been accustomed to. Overnight traffic destined for critical business applications, both private and public, routes through what is often seen as a black box, or in today’s world, more of a “gray cloud.” Providing full visibility, including what is happening within the SASE platform, becomes a key requirement, allowing networking teams to answer questions including “Why is Salesforce slow for all my users in a specific country” or “Why is the CEO’s important WebEx call breaking up?”
With the launch of Netskope Proactive Digital Experience Management (DEM), we are enabling customers to answer these questions quickly and efficiently, including an understanding of the per component latency within the SASE platform—and more importantly enabling both self-healing and customer driven remediation. All of which helps networking teams reduce both incident mean time to detection (MTTD) and mean time to resolution (MTTR).
So why Proactive?
Far too often, network operators have to react to issues. We wanted to proactively manage and remediate issues where possible and that requires both deep insight and full control of all aspects of the platform. To be truly proactive and correct for all networking issues, we need full control of our connectivity, one of the key benefits of our decision to deploy our own private cloud environment and not rely