Three Requirements for Effective Cloud Incident Management
Working with some of our largest customers here at Netskope, I’ve been involved in several implementations of cloud DLP. More than 80 percent of our customers choose to include the Netskope data loss prevention solution and that requires an effective cloud incident management program. Without effective incident management an incident can rapidly disrupt business operations, information security, IT systems, employees or customers and other vital business functions. This is one of the top security concerns for executives when considering cloud migration and how to prepare and manage incidents when something goes wrong. Below are three requirements that I’ve observed at customers with the most successful cloud policy enforcement and DLP programs, used in conjunction with Netskope as their cloud control point.
- Contextual information for analysis. A big problem even for smaller companies is the amount of false positives that come in and can quickly overwhelm the response team. Make sure you’re tracking granular information like the type of device a user is on, the actual activity (i.e. download or share), location, network, and more. This information helps inform your cloud policy creation to reduce false positives and also helps you triage when a policy fires. It’s a lot easier to prioritize an incident and take action when comparing one inc