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Co-authored by Jason Hofmann and Jeff Brainard
Over the last year, we’ve made tremendous progress expanding NewEdge to provide Netskope customers with the global coverage they demand. We have real, full-compute data centers in nearly 50 regions today and plans to go live with our Lima, Peru data center in early October (which will be our fifth in Latin America). We also have near-term plans to expand into mainland China and are proud of our accomplishments in making NewEdge FedRAMP-ready, a critical requirement for doing business with the U.S government, as well as successfully completing the IRAP assessment at the PROTECTED level, which facilitates Netskope doing business with government agencies across Australia. As the business landscape changes rapidly with the continued prevalence of remote work and the return to the branch in some regions, NewEdge is critical to accelerating SASE adoption for Netskope customers.
As we’ve executed on this NewEdge scale-out at breakneck speeds, we’ve stayed true to keeping every data center uniform and consistent (down to every cable plugged into the same port globally), with full compute for real-time and inline security traffic processing, no reliance on the public cloud or virtual POPs (which is just backhaul by another name), and all Netskope Security Cloud services being available in every location. We’ve also continued to expand our networking leadership through an aggressive interconnection strategy and extensive peering to provide the best user and application experience for web, cloud, SaaS and even private apps hosted on-premises within an enterprise customer’s data center.
Today, we’re making NewEdge even better.
Backing up our performance claims
With quantitative metrics to back up our claims—whether it’s our lowest-latency on-ramps for traffic ingressing NewEdge, efficient processing of traffic inside our data centers, or the fast, optimized links to the content and apps that users care about–nothing provides more compelling evidence that NewEdge was built for performance than how it actually performs. So confident are we in this performance that we’ve published it in Service Level Agreements (SLAs) to back up our claims.
We regularly hear from security, networking, and infrastructure leaders that where the “rubber meets the road” is in the commitments a vendor is willing to put behind their services and network. Marketing claims are one thing, but firm, contractual guarantees (especially when tied to penalties and credits paid to the customer) often serve as the biggest confidence-builder to ensure cloud security vendors deliver as promised.
There’s a reason you don’t see that as often as you should; most vendors are scared to put real, legal terms behind their overmarketed performance claims. That’s why we’re excited to share some significant enhancements we’ve made at Netskope to our SLAs that literally raise the bar for how customers and the industry at large should evaluate Security-as-a-Service offerings. Expanding beyond the existing five-nines (or 99.999%) uptime and availability SLA for Netskope Security Cloud inline services–including Next Gen Secure Web Gateway (SWG), cloud access security broker (CASB), Zero Trust Network Access (ZTNA), and more–Netskope has announced a truly differentiated set of SLAs focused on security traffic processing inside NewEdge data centers. These include new latency SLAs covering both non-decrypted and decrypted transactions.
Industry-best non-decrypted latency SLA
For non-decrypted transactions, we are committing to less than 10 millisecond (ms) latency. At face value, this is at least 10x better than a certain well-known web security cloud vendor, which commits to less than 100ms in their published SLA (just check their website). Why “at face value”? Because this vendor’s SLA is based on a “monthly average” while ours is a monthly 95th percentile, which makes the Netskope SLA much more aggressive. For example, this means that if this vendor overachieves against its SLA and delivers one-third the latency of their commitment (or