As the COVID-19 virus continues to develop, we feel it’s important that we share how Netskope is approaching this epidemic as it relates to our employees, our customers, and the security and uptime of our products. Before we discuss these things, let’s first say that we share concerns, along with the rest of the world, for those affected by COVID-19 — this is certainly a difficult time for many people.
Health and Safety of Netskope Employees
We are committed to the health and safety of all Netskope employees and this will always be one of our highest priorities. Netskopers around the world were informed last week that they can work from home if they should choose and in areas where breakouts have occurred, we encouraged all Netskopers to work from home. At the same time, we suspended all international travel, limited non-essential travel domestic travel, and informed employees that they should avoid attending large events. For customers with whom we have organized executive briefings, we have asked that we make these virtual and we’ve also moved all interviews, training, and onboarding to Zoom or a comparable online conferencing service preferred by customers as well.
Employee engagement and business continuity
We’re proud of the attitude and resilience of the Netskope team during this situation. While Netskope is a cloud-first company that embraces remote work, we also have a culture that loves face-to-face interaction whether it be at our HQ in Santa Clara or one of our offices around the world. During this time we are reinforcing the importance of tools that we already use to collaborate, like Asana, GSuite, Slack, and Zoom. We’ve actively encouraged Netskopers to “check in” with their colleagues and one team has even moved a monthly happy hour to Zoom this week (playfully titled a “Zappy Hour”). These are all ways to replicate a collaborative workplace and ensure that we also maintain a strong bond and look out for each other. In Slack, we’ve started a #remote-working channel where Netskopers can share time-tested techniques to make working from home as successful as possible. These “little things” have quickly helped the team rally and align with the guidance we’ve provided around working remotely regardless of where an employee is located.
From a business continuity point of view, we are headquartered in Silicon Valley and already have plans in place to address the risks associated with potential interruptions to our business from events like wildfires, power outages, earthquakes, or a public health crisis. This plan for maintaining business continuity provides the necessary policies that we’re using today to ensure that Netskope continues to operate at the high standard we’ve set for the company. Customers