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No matter what industry you’re in, solving for performance issues is always at the top of every networker’s mind.
Especially with applications like Microsoft Teams, or similar unified communications as a service (UCaaS) solutions from Zoom, Webex, RingCentral, Mitel, Vonage, or 8×8, that have become critical to day-to-day business operations. For a network operator responsible for a typical enterprise branch site, ensuring the network is highly-available and the performance for these apps measures up can often be the bane of their existence. It is commonplace when speaking with IT or network practitioners about their day-to-day challenges that user complaints for voice and video apps come up frequently.
Historically enterprises have attempted to address these problems by throwing more bandwidth at it. This approach has faced limited success considering the ever-growing volume of inbound Internet traffic (particularly streaming apps, like YouTube or Hulu) essentially competing with this higher-priority UCaaS traffic. Another approach has been to implement traffic prioritization and shaping techniques, which can often reduce the pain (largely based on wh