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In today’s hybrid working environment, the software as a service (SaaS) apps employees use, and security service edge (SSE) solutions organizations use to secure it are dynamic and distributed. You sometimes need to deal with complex user experience issues without clear visibility into where they originate. Let’s take a look at some increasingly common situations and explore some proven ways IT leaders are regaining control.
Visibility is key
The landscape for IT network and security teams has become considerably more complex. Previously, these teams enjoyed clear visibility and control over their infrastructure and applications, operating within a predictable work environment and security perimeter. Identifying and resolving problems was straightforward. However, the advent of cloud technology, remote work, and SaaS has radically altered the scenario. Now, users, devices, hosts, and applications are extensively distributed, all interconnected through internet-based networks. What was once a controlled environment has transformed into a dynamic, complex, and opaque ”IT jungle.”
To regain control, it is essential to embrace SSE, optimize internet and SD-WAN connectivity, and streamline processes and collaboration. Traditional monitoring tools struggle in this context, leading to blindspots that put security and performance at risk. Regaining control starts by regaining visibility. Transparent insight from device to app–inside and outside SSE–makes it easier to understand and optimize complex, end-to-end infrastructure. It’s a cornerstone to delivering a robust digital experience for users, wherever they work. Digital experience monitoring also plays a pivotal role in optimizing security and performance, and provides a path to simplicity and enhanced productivity.
Detect to diagnose
Digital experience monitoring is crucial for delivering security and performance across complex, dynamic workforces and infrastructures. It illuminates the end-to-end digital estate, revealing the performance of every domain, user, network segment, and application. Transparency into security performance enables immediate identification of problems originating within or beyond the security cloud platform, a feature that standalone monitoring solutions can’t reveal.
With everything out in the open, security, network, and IT operations can join forces to resolve issues impacting user experience, performance, and productivity. Visibility changes finger-pointing to pinpointing, and guess