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Threat Labs
Report: TELECOM

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The Netskope Threat Labs Report highlights a different segment every month and aims to provide strategic, actionable intelligence on active threats against users in each segment. This month, we look at users working in Telecom.
Netskope Threat Labs Report
9 min read

In This Report link link

Cloud App Adoption: Users in Telecom upload and download files to cloud apps at almost the same frequency as users in other segments worldwide, but tend to interact with fewer cloud apps on average. Telecom also strongly prefers Microsoft apps, with Microsoft OneDrive, Teams, and Outlook being the industry’s top three most popular apps.

Cloud App Abuse: Microsoft OneDrive and GitHub had the most malware downloads in Telecom, followed by Outlook.

Malware & Ransomware: Among the most prevalent malware families targeting victims in Telecom were the remote access Trojan Remcos, the downloader Guloader, and the infostealer AgentTesla.

 

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Cloud App Adoption link link

The average user in Telecom interacts with 24 cloud apps per month, while the top 1% interacts with 77 apps per month.

The average user in Telecom interacts with 24 cloud apps per month, while the top 1% interacts with 77 apps per month.

 

Users in Telecom download data from cloud apps at a similar rate as other industries, with 97% of Telecom users downloading data from cloud apps versus 95% in other industries. When it comes to uploading data, 76% of users in Telecom upload data to cloud apps versus 67% from other industries.

Users in Telecom download data from cloud apps at a similar rate as other industries, with 97% of Telecom users downloading data from cloud apps versus 95% in other industries.

 

Most Popular Cloud Apps

The top three most popular cloud apps in Telecom are all Microsoft apps, with Microsoft OneDrive being the leader for all the industries. Microsoft Teams is very popular, with more than twice as many daily users. Email app Outlook.com and messaging app WhatsApp are also nearly twice as popular as other industries.

The top three most popular cloud apps in Telecom are all Microsoft apps, with Microsoft OneDrive being the leader for all the industries.

 

Top Apps Used for Uploads

Unsurprisingly, uploads to Microsoft OneDrive are more common in telecom compared to other industries, the results of the increased popularity of that app, while uploads to Google Gmail and Google Drive are less common. Files are uploaded to other apps at rates that are comparable to other industries.

Apps Used for Uploads. Telecom vs Other Industries

 

Top Apps Used for Downloads

Similarly, Microsoft OneDrive is also the most popular app for downloads in Telecom, with 35% of users downloading from it. Telecom also has a slight edge in downloads from Outlook.com and Whatsapp, which are more popular than in other industries.

Similarly, Microsoft OneDrive is also the most popular app for downloads in Telecom, with 35% of users downloading from it.

 

 

Cloud App Abuse link link

Cloud Malware Delivery

The percentage of malware downloads has fluctuated over the past year, driven by seasonal changes in which adversaries are active and how they choose to deliver their malware payloads to their victims. Today, the percentage of malware downloads is slightly down from where it was a year ago. In Telecom, the percentage of malware downloads fell in line with the global trend, bottoming out in the second half of 2023 and beginning to increase again in early 2024. The abuse of cloud apps allows malware to fly under the radar and evade regular security controls relying on tools, such as domain block lists, or not inspecting cloud traffic.

The percentage of malware downloads has fluctuated over the past year, driven by seasonal changes in which adversaries are active and how they choose to deliver their malware payloads to their victims.

When it comes to malware sourced from the cloud, Telecom leads the pack by a considerable margin of 7 percentage points. These differences among industries are driven by differences in the adversaries targeting those industries and the behavior of users working in those industries.

When it comes to malware sourced from the cloud, Telecom leads the pack by a considerable margin of 7 percentage points.

 

Cloud Apps Abused for Malware Delivery

Microsoft OneDrive takes the top spot for the most malware downloads in Telecom, although by a smaller margin than other industries. In general, adversaries abuse Microsoft OneDrive because it is the most popular cloud storage app. Meanwhile, people who regularly use Microsoft OneDrive are more likely to click on links to download files shared with them on that platform. Therefore, the number of malware downloads Netskope detects and blocks from Microsoft OneDrive reflects adversary tactics (abusing OneDrive to distribute malware) and victim behavior (their likelihood to click on the links and download the malware). In second place, GitHub is as popular for malware downloads in Telecom as it is in the rest of the world