Netskope named a Leader in the 2022 Gartner® Magic Quadrant™ for Security Service Edge. Get the Report.

  • Platform

    Unrivaled visibility and real-time data and threat protection on the world's largest security private cloud.

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    Netskope products are built on the Netskope Security Cloud.

Netskope delivers a modern cloud security stack, with unified capabilities for data and threat protection, plus secure private access.

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Netskope Named a Leader in the 2022 Gartner Magic Quadrant™ for SSE Report

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Netskope gartner mq 2022 sse leader

Make the move to market-leading cloud security services with minimal latency and high reliability.

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Prevent threats that often evade other security solutions using a single-pass SSE framework.

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Zero trust solutions for SSE and SASE deployments

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Netskope enables a safe, cloud-smart, and fast journey to adopt cloud services, apps, and public cloud infrastructure.

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  • Customer Success

    Secure your digital transformation journey and make the most of your cloud, web, and private applications.

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    Proactive support and engagement to optimize your Netskope environment and accelerate your success.

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    Netskope training will help you become a cloud security expert.

Trust Netskope to help you address evolving threats, new risks, technology shifts, organizational and network changes, and new regulatory requirements.

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We have qualified engineers worldwide, with diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ready to give you timely, high-quality technical assistance.

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Secure your digital transformation journey and make the most of your cloud, web, and private applications with Netskope training.

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  • Resources

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Bonus Episode: The Importance of Security Service Edge (SSE)

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Read the latest on how Netskope can enable the Zero Trust and SASE journey through security service edge (SSE) capabilities.

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What is Security Service Edge?

Explore the security side of SASE, the future of network and protection in the cloud.

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    We help you stay ahead of cloud, data, and network security challenges.

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    Cloud transformation and work from anywhere have changed how security needs to work.

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    Our leadership team is fiercely committed to doing everything it takes to make our customers successful.

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    We partner with security leaders to help you secure your journey to the cloud.

Netskope enables the future of work.

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Netskope is redefining cloud, data, and network security to help organizations apply Zero Trust principles to protect data.

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Thinkers, builders, dreamers, innovators. Together, we deliver cutting-edge cloud security solutions to help our customers protect their data and people.

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Netskope’s partner-centric go-to-market strategy enables our partners to maximize their growth and profitability while transforming enterprise security.

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Blog Behind the Scenes I’ve Built Customer Support and Success Teams for World-Class Technology Companies. Here’s Why I Joined Netskope.
Jun 02 2022

I’ve Built Customer Support and Success Teams for World-Class Technology Companies. Here’s Why I Joined Netskope.

One of the first things I listened for when talking to Netskope was a real-world understanding of typical technology customer challenges, tackling vital problems such as employees’ access to networks and resources, but knowing it would take real work to make these solutions ubiquitous. Put differently, when I met with the Netskope team, I saw a real “corporate self-awareness” I wasn’t accustomed to. Many growth companies see and talk about the possibilities and changing the world without a real appreciation for what it takes to deliver outstanding customer value–at scale. I appreciated that Netskope was clear: we have an immense opportunity if we build it right, and that is what they offered me, an amazing opportunity but one where I would have a chance to build it right.

For me, my career has, at times, had a see-saw effect, leading very large teams at scale and driving impact in big ways at some amazing companies. But then the see-saw inevitably goes back in the other direction and I’ve longed for the chance to work closely with cross-functional teams and truly build something. Netskope is one of the greatest opportunities I’ve ever seen to take my experience working with customers and apply it to a true build opportunity. 

As Chief Customer Officer, I’m convinced in my vision that we need to be the world leader in helping our customers secure their enterprises. Enterprises have different needs and having worked closely with them for most of my career, I’m excited to take all of my experiences and bring them to Netskope. To me, it’s all about trust—earning and renewing it, each and every day.

As I’ve joined and started talking with Netskope customers, it has become clear to me that our customers are entrusting us with a critical part of their company’s resources and the way they run their enterprise. So, we need to be very careful with that trust. In my past role at Salesforce, trust was one of our key principles, so I’ve lived in this world and know how serious it is. We, at Netskope, must always be prioritizing our platforms’ stability, scalability, and reliability if customers are going to run their business on our platform. That raises the question, “How do we deliver the kind of service and experience that enterprises expect?” The answer lies in systems-based thinking about enterprise-grade scale.

Right now, I am asking my team and others how do we build the right mechanisms (automated, ideally!), processes, alignment of process, and engineering so that everything we do can scale.It’s not going to happen overnight;it’s a journey, and we have to be very careful not to try and overscale. Sometimes, we’ll need to nail it, then scale it. That’s the approach I want my team to take.

In addition to thinking about how we can scale, I am also working to get a better understanding of what our customers need from Netskope to be successful with our platform. I want to make sure we have great content for customers to self-serve for their own questions and find out how we can help the product team continuously learn where our customers struggle so we can build an even better platform. I want to make sure we build the best onboarding and enablement systems for our customers and our team to make the time spent understanding how to take advantage of the product as short and efficient as it can be. It’s all about asking, “How do we build an on-ramp that makes sense for the customer and the size or complexity they are at?”  In this world, customers  value several common things: sense of urgency, expertise, access to knowledge, and empathy. No rocket science here; just a good reminder to nail the basics, each and every time.

But above all else, I want our customers to sleep well at night knowing that Netskope is there: it’s working, it’s reliable, and it’s dependable.

I’m really passionate about our customers and finding new ways to help them. I relish the chance to add to an organization that is just as zealous about helping customers. I want our customers to say, “Netskope keeps me and my employees safe, and the Netskope team is there to help me in doing that.” That’s the kind of partnership and trust we can all count on.

We’re hiring for roles across the Customer Success and Customer Experience organizations. View all open opportunities here.

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About the author
Ben Saitz is Chief Customer Officer at Netskope. He focuses on the key post-sales activities of the Customer Success, Professional Services, and Technical Support teams.
Ben Saitz is Chief Customer Officer at Netskope. He focuses on the key post-sales activities of the Customer Success, Professional Services, and Technical Support teams.