Privacy Commitment - Japan

The following is a brief summary of how Netskope complies with applicable data privacy laws in Japan.

Act on the Protection of Personal Information (APPI) Supervisory Authority Our Commitment to Data Protection Key Definitions Your Rights Under the APPI Our Responsibilities Our Compliance Measures

Act on the Protection of Personal Information (APPI)

The APPI, initially enacted in 2003 and most recently amended in 2023, serves as Japan’s comprehensive data protection framework. It regulates the handling of personal information by businesses to protect individuals’ rights and interests while enabling the smooth use of data in business operations.

By adhering to the APPI, we ensure the protection of personal information and comply with both legal and ethical standards, building trust with our stakeholders.

Supervisory Authority

Japan’s data protection authority is the Personal Information Protection Commission (PPC). The PPC provides oversight, guidance, and support for both individuals and organizations. You can find more information at PPC’s official website.

Our Commitment to Data Protection

At Netskope, safeguarding personal information and ensuring compliance with privacy laws are our top priorities. Below, we explain our approach to data protection as it relates to Japan’s privacy laws, your rights as an individual, and our responsibilities as a business.

Key Definitions

Personal Information: Any information that can identify an individual, such as names, contact details, identification numbers, etc.
Processing Activities: Actions like collecting, storing, using, or disclosing personal information.

Your Rights Under the APPI

Under Japan’s APPI, individuals have several rights regarding their personal information, including:

Right to Access: Request access to the personal information we hold about you.
Right to Correction: Request corrections to any inaccurate or incomplete information.
Right to Deletion: Request the deletion of personal information when it is no longer necessary for the stated purpose.
Right to Stop Use: Request a halt to the use or provision of your personal information in certain circumstances, such as unauthorized use.

To exercise these rights, please visit our Exercise Your Rights Section.

Our Responsibilities

As a data processor, Netskope processes personal information on behalf of our customers and in accordance with their instructions. Our key responsibilities as a processor include:

We process personal information on behalf of our customers under clear contractual agreements, ensuring that all processing is conducted lawfully, fairly, and transparently.
We implement robust technical and organizational measures to safeguard personal information against unauthorized access, alteration, or loss.
We provide reasonable assistance to customers to help them meet their compliance needs. This may include working with customers to respond to third-party requests, providing information to demonstrate our security and privacy compliance measures, and helping customers complete risk assessments.

As a data controller, Netskope manages the processing of personal information related to employees, marketing activities, training courses, website users, and more. In this capacity, we ensure that:

Data processing is done for legitimate and transparent purposes.
Transparency is maintained by informing individuals about data usage and ensuring their rights to access, correction, and deletion.
Appropriate measures protect personal information from unauthorized access or loss.
Staff receive ongoing training, and internal policies are reviewed to ensure compliance with privacy laws, including APPI, fostering a culture of data protection.
Procedures are in place to promptly report and address data breaches, including notifications to supervisory authority or affected individuals when required.

Our Compliance Measures

We maintain strict data protection practices, including:

Japan-based data centers: Providing service selections to enable customers to restrict data location within the bounds of Japan.
Data Protection Policies: Establishing clear and comprehensive internal policies consistent with Japan’s privacy laws.
Employee Training: Annual training for all employees on data protection responsibilities.
Data Audits: Netskope undergoes annual SSAE-18 SOC 2 Type II attestation through an independent, third-party auditor.
Security Measures: Technical and organizational measures such as utilizing encryption, securing storage, and having strict access controls are implemented to ensure an appropriate level of security, taking into account the nature, scope, context, purpose of the processing, and the risks for the rights and freedoms of natural persons.
Third-Party Assurance: All partners and vendors undergo security reviews involving a risk assessment and vetting procedure to ensure our partners and vendors meet our high standards.
Breach Management: Privacy and Security Incident Response Plan is well documented, implemented, and regularly reviewed and tested.

This page provides a high-level overview of our data protection practices under Japanese data protection laws. We’re committed to protecting your data and ensuring transparency every step of the way.

If you have questions or concerns about how we handle your data, please contact our Data Protection Officer (DPO) at [email protected].

For more detailed information, please refer to our Privacy Policy or reach out to us directly.

Japan Privacy Commitment