As a data processor, Netskope processes personal information on behalf of our customers and in accordance with their instructions. Our key responsibilities as a processor include:
- We process personal information on behalf of our customers under clear contractual agreements, ensuring that all processing is conducted lawfully, fairly, and transparently.
- We implement robust technical and organizational measures to safeguard personal information against unauthorized access, alteration, or loss.
- We provide reasonable assistance to customers to help them meet their compliance needs. This may include working with customers to respond to third-party requests, providing information to demonstrate our security and privacy compliance measures, and helping customers complete risk assessments.
As a data controller, Netskope manages the processing of personal information related to employees, marketing activities, training courses, website users, and more. In this capacity, we ensure that:
- Data processing is done for legitimate and transparent purposes.
- Transparency is maintained by informing individuals about data usage and ensuring their rights to access, correction, and deletion.
- Appropriate measures protect personal information from unauthorized access or loss.
- Staff receive ongoing training, and internal policies are reviewed to ensure compliance with privacy laws, including APPI, fostering a culture of data protection.
- Procedures are in place to promptly report and address data breaches, including notifications to supervisory authority or affected individuals when required.