close
magnifying glass
Get Started
magnifying glass
chevron
Support Language
close
""
The AI Security Playbook
This playbook explores six core security challenges organizations face when adopting AI, along with proven, real-world strategies to address them.
chevron Get the eBook
Experience Netskope
Get Hands-on With the Netskope Platform
Here's your chance to experience the Netskope One single-cloud platform first-hand. Sign up for self-paced, hands-on labs, join us for monthly live product demos, take a free test drive of Netskope Private Access, or join us for a live, instructor-led workshops.
chevron Experience Netskope
A Leader in SSE. Now a Leader in Single-Vendor SASE.
Netskope is recognized as a Leader Furthest in Vision for both SSE and SASE Platforms
2X a Leader in the Gartner® Magic Quadrant for SASE Platforms
One unified platform built for your journey
chevron Get the report
""
Netskope One AI Security
Organizations need secure AI to move their business forward, but controls and guardrails must not require sacrifices in speed or user experience. Netskope can help you say yes to the AI advantage.
chevron Learn about Netskope One AI Security
""
Netskope One AI Security
Organizations need secure AI to move their business forward, but controls and guardrails must not require sacrifices in speed or user experience. Netskope can help you say yes to the AI advantage.
chevron Learn about Netskope One AI Security
Modern data loss prevention (DLP) for Dummies eBook
Modern Data Loss Prevention (DLP) for Dummies
Get tips and tricks for transitioning to a cloud-delivered DLP.
chevron Get the eBook
Modern SD-WAN for SASE Dummies Book
Modern SD-WAN for SASE Dummies
Stop playing catch up with your networking architecture
chevron Get the eBook
Understanding where the risk lies
Advanced Analytics transforms the way security operations teams apply data-driven insights to implement better policies. With Advanced Analytics, you can identify trends, zero in on areas of concern and use the data to take action.
chevron Get the brochure
2025-10-UZTNA-ebook
6 Reasons Universal ZTNA is a Smart Escape from VPN and NAC Chaos
Ditch the complexity of VPNs and NAC. Learn how Universal ZTNA secures every user and device with one consistent framework.
chevron Get the eBook
""
BDO Brings Together Networking and Security to Protect a Cloud-First, AI-Friendly Infrastructure
chevron Read the case study
Netskope GovCloud
Netskope achieves FedRAMP High Authorization
Choose Netskope GovCloud to accelerate your agency’s transformation.
chevron Learn about Netskope GovCloud
The Lens
""
Read about the latest news and opinions from the team at Netskope. The Lens combines our blogs, our podcasts and case studies, with new content added every week.
chevron Subscribe to The Lens
Netskope Technical Support
Netskope Technical Support
Our qualified support engineers are located worldwide and have diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ensuring timely and quality technical assistance
chevron Technical Support
""
AI in the Fast Lane
Netskope’s AI in the Fast Lane roadshow brings together security professionals to discuss how organizations are using AI today, and how a comprehensive security strategy can create a smarter, safer, and future-proof model.
chevron Find an event near you
Netskope video
Netskope Training
Netskope training will help you become a cloud security expert. We are here to help you secure your digital transformation journey and make the most of your cloud, web, and private applications.
chevron Explore Netskope Training
""
Maximize your SASE ROI with Netskope Business Value Services
Start proving ROI. Netskope BVS is a complimentary consulting service that quantifies the financial and strategic impact of your SASE transformation.
chevron Request a consultation
Let's do great things together
""
Netskope’s partner-centric go-to-market strategy enables our partners to maximize their growth and profitability while transforming enterprise security.
chevron Netskope Partners
Case Studies

Zip enables secure, high performance remote working for its workforce

Zip faced challenges in securing their remote workforce and overcoming the limitations of their traditional VPN. With Netskope One Private Access, Zip realized immediate least-privilege remote access, secure and rapid onboarding of new team members worldwide, and integration with analytics apps that enhanced security.

Tags
Case Studies ,  Financial Service & Insurance ,  Hybrid Work ,  Private Access ,  Zero Trust
Change the language
Deutsch,  English,  Español,  Français,  Português,  日本語

Established in 2013 and headquartered in Sydney, Australia, Zip is one of the fastest growing “buy now, pay later” fintech firms in the world. The company, which currently operates on a global scale, with core markets in Australia, New Zealand and the US has approximately 90.7k retail partners and over 11.4m customers and 1,000 employees.

Financial services and Insurance icon
Industry
Financial Services
globe icon
Region
Australia
Employees
Employees
1,000
plus image
Summary

The challenges

01

Enable secure remote working at the onset of the COVID-19 pandemic

02

Overcome limitations of traditional VPN-based approaches

03

Enable workers unfettered access to AWS services

Solution

Netskope One Private Access – Private Access (NPA) for Zero Trust Network Access seamlessly connects users anywhere to private resources everywhere.

Solutions

The results

Efficiency

Efficiency

Secure and rapid onboard new team members worldwide

Protection

Protection

Immediate least-privilege remote access

Security

Security

Integration with analytics apps for enhanced security

plus image
The Challenge

How does a leading fintech enable secure, high performance remote working for its entire workforce?

In March 2020, the COVID-19 pandemic got underway. Almost overnight, Zip had to contend with lockdowns across its global operations. The impact was immense. In its Sydney headquarters alone, the company had to rapidly adapt to cater to a workforce that had previously been operating across five floors of dedicated office space to one that would be working entirely remotely.

 

Charbel Boutros, Senior Security Engineer at Zip, recalls the time: “I had started working at Zip in January that year, then all of a sudden, we needed to find a way to secure a completely different way of working. One thing was clear: we needed to find something different to the traditional virtual private network (VPN).”

Zip Enables Secure, High Performance Remote Working For its Workforce

As Boutros explains, VPNs were simply not practical in this case. “The cost for the VPN licenses alone ruled this option out immediately,” says Boutros. “But there were performance considerations too: we would have had a situation where our 500 Sydney-based employees would have been sharing a single 50 meg link. It would also have been a significant drain on IT resources, as we would have needed to whitelist all employee devices to get them on the network.”

 

In a hurry to get the remote working capability up and running, Boutros decided to take a closer look at the company’s existing investments in Netskope’s Intelligent Security Service Edge.

I started working at Zip in January 2020, then all of a sudden, we needed to find a way to secure a completely different way of working. One thing was clear: we needed to find something different to the traditional virtual private network.

Charbel Boutros, Senior Security Engineer
Zip
Zip
plus image
The Solution

Enabling Netskope Private Access for zero-trust networking

Zip is fearless in its adoption of cutting-edge technology, a true industry cloud trailblazer and one of the earliest production adopters of Netskope Private Access (NPA) in the APAC region. Boutros explains: “Zip had already fully adopted a Secure Access Service Edge (SASE) architecture when COVID hit, which put us in a great position. All we needed to do was enable the NPA solution and we were ready to go. NPA turned out to be our cure for COVID’s business ills.”

 

The rollout of NPA proceeded at extreme pace proportionate to the challenges of lockdown. NPA was enabled on a Wednesday and fully configured and tested against a pilot by Friday of that week. By the following Monday it was successfully and seamlessly deployed to all users, enabling zero trust network access (ZTNA) for its Sydney staff to more than 300 private applications. “The process was so seamless that none of our end users were even aware that they’d been moved off of our legacy VPN,” says Boutros.

Zip Enables Secure, High Performance Remote Working For its Workforce

Today, the NPA solution lies at the heart of Zip’s ongoing remote working capability and is fully integrated with Zip’s Netskope alliance partners, including Crowdstrike, Mimecast, and Sumologic, for a robust security infrastructure.

Thanks to the flexibility of NPA, we can stream alerts into our analytics dashboard and run behavioral analysis, which provides a real boost to our ability to detect threats.

Charbel Boutros, Senior Security Engineer
Zip
Zip
plus image
The Results

Immediate, secure, and least-privilege remote access to resources

NPA now enables Zip to securely and rapidly onboard new team members anywhere in the world. A new user receives credentials to authenticate against Zip’s cloud identity provider, access a Netskope client enabled virtual desktop (Windows365 VMS) or a Windows/Mac device (deployed via Autopilot) and have immediate secure and least-privilege access to exactly what they need to perform their role without any impact to the user experience.

 

“The ability to run AWS Workspaces through the NPA is critical,” comments Boutros. “Our engineers use AWS for pretty much everything, so it’s great we can send that traffic through Netskope. The control provided by NPA is also key. It means we can give our developers the right to disable NPA, which they need to do to use Docker, without disabling it for other groups.” Soon, Zip plans to use the NPA to provide conditional access to applications based on devices’ compliance with its security policies.

Zip Enables Secure, High Performance Remote Working For its Workforce

The usability of NPA is another benefit. Boutros reports that no tickets have been raised for support issues with NPA. “Most people don’t even know the NPA is there,” he says, “they just turn on their workstations and they have access to what they need—no more, no less. This is helped by an incredible partnership with Netskope. Its team goes the extra mile to help us try out new things and get the most out of its systems.”

 

From a security perspective, Zip benefits by being able to link the NPA’s backend API to its analytics systems. “Thanks to the flexibility of NPA, we can stream alerts into our analytics dashboard and run behavioral analysis, which provides a real boost to our ability to detect threats.”

More customer stories

Results
Connect with Netskope

Accelerate your cloud, data, AI, and network security program with Netskope

Get Started