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Threat Labs Report:
FINANCIAL SERVICES

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This report examines the cloud adoption and threat trends affecting organizations in the financial services sector over the past twelve months, highlighting attackers consistently using social engineering to target users with Trojans via popular cloud apps.
Netskope Threat Labs Report

FINANCIAL SERVICES
September, 2023

In This Report Cloud App Adoption
Most Popular Cloud Apps Top Apps Used for Uploads Top Apps Used for Downloads
Cloud App Abuse
Cloud Malware Delivery Cloud Apps Abused for Malware Delivery
Malware & Ransomware
Top Malware Types Top Malware & Ransomware Families
Recommendations Netskope Threat Labs About This Report
8 min read

In This Report link link

Cloud App Adoption: While the average user in the financial services sector interacts with 25 different apps per month, Microsoft OneDrive is the most popular app by a large margin, with 54% using it on any given day, with 22% uploading data to and 23% downloading data from OneDrive daily.

Cloud App Abuse: 63% of malware downloads come from cloud apps in the financial services sector, with OneDrive leading the pack due to its overall popularity in financial services. Only the telecommunications sector has a higher percentage of cloud malware downloads.

Malware & Ransomware: Attacks primarily targeted users in the financial services sectors with Trojans to trick them into downloading other malware payloads. FormBook, Valyria, and Razy were among the top Trojans, while other common malware families included the infostealers AgentTesla and Redline, and the Hive ransomware.

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Cloud App Adoption link link

Cloud app adoption continues to increase in the financial services industry, with enterprises using cloud apps to improve productivity and enable hybrid workforces. The number of apps a user in financial services interacts with per month has increased from 22 to 25 apps over the past 12 months, slightly ahead of other industries, which increased from 22 to 24. The top 1% of users interacted with 94 apps per month on average, the same as other industries.

Average apps per user. Financial Services vs Other Industries - Last 12 Months

Downloads from cloud apps are as common in financial services as they are in other industries, with 93% of users downloading data from cloud apps every month. However, uploads are slightly more common in financial services, where 69% of users upload data compared to 64% in other industries.

Percentage of users uploading data. Financial Services vs Other Industries - Last 12 Months

Most Popular Cloud Apps

As it is in most industries, OneDrive is the most popular app in financial services. It is even more popular than in other industries with 54% of users accessing OneDrive daily compared to 49% in other industries. For videoconferencing and chat, Microsoft Teams is also more popular in financial services, with 38% of users using Teams per day. After Teams, the other top apps are similarly as popular in other industries.

Overall App Popularity. Financial Services vs Other Industries

Top Apps Used for Uploads

As expected, with Microsoft OneDrive being the most popular app by a large margin, it is also the app most used for uploading data, with 22% of users uploading data to OneDrive daily, compared to 20% in other industries.

Apps Used for Uploads. Financial Services vs Other Industries

Top Apps Used for Downloads

Similarly, OneDrive is also the most popular app for downloads in financial services, with 23% of users downloading files from OneDrive on any given day. The only other app that really stands out in the top ten is WhatsApp, which is less than half as popular in financial services as in other industries.

Apps Used for Downloads. Financial Services vs Other Industries

Cloud App Abuse link link

Cloud Malware Delivery

The popularity of cloud malware delivery in telecom has remained consistently high for the past 12 months, spending most of that period between 60% and 70%. On average, 62% of malware downloads in telecom came from cloud apps, compared to 53% in other industries. Abusing cloud apps for malware delivery enables attackers to evade security controls that rely primarily on domain block lists and URL filtering, or that do not inspect cloud traffic.

Malware Delivery, Cloud vs. Web. Financial Services vs Other Industries - Last 12 Months

Compared to other industries, financial services has the second highest percentage of cloud malware downloads, behind only the telecommunications sector.

Malware Sourced from the Cloud Last 12 Months Average. Financial Services vs Other Industries

Cloud Apps Abused for Malware Delivery

The popularity of Microsoft OneDrive in financial services propels the app to the top of another list, this time for the number of cloud malware downloads originating from that app. Such malware downloads typically take the form of an attacker using OneDrive to host malware and sharing the malware with their victims. Occasionally, a user may inadvertently upload an infected file to a shared location that results in malware spreading within an organization. As highlighted earlier in this report, Microsoft OneDrive is also the most popular app among users in financial services, which makes it both an useful app for attackers seeking to target a wide variety of organizations using the same app, and also makes it more likely that the malicious payloads would reach their targets. Other top apps for malware downloads include free software hosting sites (GitHub), collaboration apps (SharePoint), cloud storage apps (Amazon S3, Google Drive, Azure Blob Storage), free web hosting services (Weebly, Squarespace), and webmail apps (Outlook.com, Google Gmail).

Top Cloud Apps Abused for Malware Download Last 12 Months. Financial Services vs Other Industries

Malware & Ransomware link link

Top Malware Types

The most common types of malware that Netskope users attempted to download from the web or cloud were Trojans, which are commonly used by attackers to gain an initial foothold and deliver other types of malware, such as infostealers, remote access Trojans, backdoors, and ransomware. Detecting and blocking Trojans can prevent malware infections that would result in other malicious payloads being installed. All other types of malware make up a comparatively small percentage of the total, which is the same as in other industries.

Most Common Types of Malware Last 12 Months. Financial Services vs Other Industries

Top Malware & Ransomware Families

This list contains the top 10 malware and ransomware families detected by Netskope targeting users in the financial services industry in the last 12 months:

Backdoor.Zusy (a.k.a. TinyBanker) is a banking Trojan based on the source code of Zeus, aiming to steal personal information via code injection into websites.

Botnet.Emotet is one of the most relevant botnets in the cyber threat landscape, often used to deliver other malware such as TrickBot.

Downloader.SLoad (a.k.a Starslord) is a download that is often used to deliver Ramnit.

Infostealer.AgentTesla is a .NET-based Remote Access Trojan with many capabilities, such as stealing browsers’ passwords, capturing keystrokes, clipboard, etc.

Infostealer.RedLine is a malware designed to steal data such as credit card numbers, passwords, VPN and FTP credentials, gaming accounts, and even data from crypto wallets.

Phishing.PhishingX is a malicious PDF file used as part of a phishing campaign to redirect victims to a phishing page.

Ransomware.Hive is a RaaS (ransomware-as-a-service) group active since 2021, known for targeting critical infrastructure such as healthcare and energy providers.

Trojan.FormBook (a.k.a. XLoader) is a malware that provides full control over infected machines, offering many functionalities such as stealing passwords and executing additional malware.