Privacy Commitment - Canada

The following is a brief summary of how Netskope complies with applicable data privacy laws in Canada.

Personal Information Protection and Electronic Documents Act (PIPEDA) Supervisory Authority Our Commitment to Data Protection Key Definitions Your Rights Under PIPEDA Our Responsibilities Our Compliance Measures

Personal Information Protection and Electronic Documents Act (PIPEDA)

PIPEDA governs how organizations collect, use, and disclose personal information in Canada. It aims to balance an individual’s right to privacy with an organization’s need to collect and use personal information for legitimate purposes.

By adhering to PIPEDA and other relevant state privacy, we ensure the protection of personal information and comply with both legal and ethical standards, building trust with our stakeholders.

Supervisory Authority

Canada’s data protection authority is the Office of the Privacy Commissioner of Canada (OPC). The OPC provides oversight, guidance, and support for both individuals and organizations. You can find more information at OPC’s official website.

Our Commitment to Data Protection

At Netskope, safeguarding personal information and ensuring compliance with privacy laws are our top priorities. Below, we explain our approach to data protection as it relates to Canada privacy laws, your rights as an individual, and our responsibilities as a business.

Key Definitions

Personal Information: Information about an identifiable individual, such as names, contact details, or identification numbers.
Processing Activities: Actions like collecting, storing, using, or disclosing personal information.

Your Rights Under PIPEDA

Under Canada’s PIPEDA, individuals have several rights regarding their personal information, including:

Right to Access: Obtain a copy of the personal information we hold about you.
Right to Withdraw Consent: Withdraw consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual obligations.

To exercise these rights, please visit our Exercise Your Rights Section.

Our Responsibilities

As a data processor, Netskope processes personal information on behalf of our customers and in accordance with their instructions. Our key responsibilities as a processor include:

We process personal information on behalf of our customers under clear contractual agreements, ensuring that all processing is conducted lawfully, fairly, and transparently.
We implement robust technical and organizational measures to safeguard personal information against unauthorized access, alteration, or loss.
We provide reasonable assistance to customers to help them meet their compliance needs. This may include working with customers to respond to third-party requests, providing information to demonstrate our security and privacy compliance measures, and helping customers complete risk assessments.

As a data controller, Netskope is responsible for processing personal information related to our employees. In this capacity, we ensure that:

Data processing is done for legitimate and transparent purposes.
Transparency is maintained by informing individuals about data usage and ensuring their rights.
Appropriate measures protect personal information from unauthorized access or loss.
Staff receive ongoing training, and internal policies are reviewed to ensure compliance with privacy laws, including PIPEDA, fostering a culture of data protection.
Procedures are in place to promptly report and address data breaches, including notifications to supervisory authority or affected individuals when required.

Our Compliance Measures

We maintain strict data protection practices, including:

Canada-based data centers: Providing service selections to enable customers to restrict data location within the bounds of Canada.
Data Protection Policies: Establishing clear and comprehensive internal policies consistent with PIPEDA and other Canada States’ privacy laws.
Employee Training: Annual training for all employees on data protection responsibilities.
Data Audits: Netskope undergoes annual SSAE-18 SOC 2 Type II attestation through an independent, third-party auditor.
Security Measures: Technical and organizational measures such as utilizing encryption, securing storage, and having strict access controls are implemented to ensure an appropriate level of security, taking into account the nature, scope, context, purpose of the processing, and the risks for the rights and freedoms of natural persons.
Third-Party Assurance: All partners and vendors undergo security reviews involving a risk assessment and vetting procedure to ensure our partners and vendors meet our high standards.
Breach Management: Privacy and Security Incident Response Plan is well documented, implemented, and regularly reviewed and tested.

This page provides a high-level overview of our data protection practices under Canadian data protection laws. We’re committed to protecting your data and ensuring transparency every step of the way.

If you have questions or concerns about how we handle your data, please contact our Data Protection Officer (DPO) at [email protected].

For more detailed information, please refer to our Privacy Policy or reach out to us directly.

Canada Privacy Commitment