INDUSTRIAL-X, a company driving industrial transformation through digital transformation (DX) support, is a fast-moving startup that actively uses cloud services on a fully cloud-based infrastructure to stay responsive to business speed and change. In response to the rise in cyberattacks, the company adopted a Zero Trust security model to enhance productivity through cloud services while maintaining robust security. As a professional in DX promotion, INDUSTRIAL-X selected Netskope as its Zero Trust platform. By solving internal challenges and showcasing its implementation, the company aims to accelerate secure DX adoption for other organizations.
Established in 2019, INDUSTRIAL-X is aware of the problems Japan faces in the future and is working to update its industrial structure, cataloging the resources and know-how necessary for DX and building a platform that can be used organically throughout the market to speed up the promotion of DX in Japanese companies. INDUSTRIAL-X also provides its own DX method and know-how. We also provide total support for all processes of DX promotion by offering our unique DX method, accompanying professional services, and DX human resource development support.
With the recent expansion of cyber attacks, the importance of security measures in DX promotion has been increasing, and in 2023, the company, a DX promotion professional, started to consider introducing Zero Trust to avoid risks associated with the expansion of its business and to return the know-how gained through internal practices to its customers. Hideto Okubo, CISO of INDUSTRIAL-X, explains the background of the company’s implementation of Zero Trust.

We have many employees who work outside the office, so we have adopted a hybrid work system. We are also a 6-year old startup, so our infrastructure, including our core system, is fully cloud-based in order to respond flexibly to changes. We are also actively using cloud services to improve productivity and experiment with new technologies useful for DX. We ourselves are at the forefront of DX promotion, and our security cannot be protected by conventional perimeter-type defenses. We needed Zero Trust to protect all devices within the single umbrella of the cloud.
From the perspective of a DX promotion professional, Okubo points out the key points of implementing Zero Trust. What is important is the perspective of supporting business growth through offensive security. How do you strike a balance between productivity and security? Our Zero Trust does not bind everything with rules, but rather allows users to freely use cloud services, but Zero Trust protects users and their data from danger like a guardrail,” says Okubo.
Netskope was the one that could play the role of a guardrail to protect our users from threats.

The company considered several Zero Trust products and selected the cloud-based security platform Netskope. Okubo explains the reason, “Netskope was the one that could play the role of a guardrail to protect our users from threats. The Cloud Access Security Broker (CASB) function, which allows us to visualize, monitor, and control the usage of cloud services, was an advantage. We can also control email services by identifying accounts for personal or corporate use. Netskope was also the key to security when we built the full cloud at my previous company. Visibility into usage is the basis for zero-trust. In addition to providing us with the information we need to make decisions about security measures, Netskope’s log data also provides us with the ability to be accountable in the event of a cyber attack.”

In January 2024, the company decided to implement Netskope to achieve zero-trust. In January 2024, the company decided to implement Netskope in order to achieve zero trust, and selected Nextmode as its technical support partner because of its extensive sales experience and knowledge of Netskope.
We are now able to respond quickly to requests regarding the use of cloud services thanks to our accumulated operational know-how.

Over the three months following the decision to deploy Netskope, the Information Systems Department verified that existing cloud services could be used. “We found cases of unavailability or changes in user-visible behavior, which we believe are more likely to be caused by a combination of browser specifications and other factors than by Netskope. We identified the cause of the problem and solved it by changing Netskope’s settings so that it would not interfere with normal operations. When we could not solve the problem in-house, we asked Nextmode for support. They responded quickly to our inquiries, and I think they helped us resolve the issues quickly.”
In April 2024, Netskope will deploy Zero Trust company-wide. Okubo said that the company responds individually to inquiries from users, such as “I want to use a new application, but it doesn’t work well,” and continued, “The employees also have their own personal computers. We have also seen an increase in the number of employees verifying that there is no problem on their personal PCs, but not on the company PCs. In addition, we are now able to respond quickly to requests regarding the use of cloud services thanks to our accumulated operational know-how.”

Netskope enables users to trace who used which cloud service, when, and with which logs, which was a concern for us. The point is that it can be used for new services as well as current ones. The number of users using cloud services for generative AI is increasing, and we are able to visualize that as well.

Netskope is a cloud-based platform that allows users to use services simply by installing agent software on their devices. “Netskope enables users to trace who used which cloud service, when, and with which logs, which was a concern for us. The point is that it can be used for new services as well as current ones. The number of users using cloud services for generative AI is increasing, and we are able to visualize that as well,” says Okubo.
The logs collected by Netskope are being used not only for security purposes, but also from a business perspective. There are cases where a paid cloud service has been contracted but is hardly used at all. By visualizing the usage status, we can realize efficient and effective use of cloud services. We are also working on analyzing the ‘relationship between productivity and cloud service usage’ based on logs to identify how high-performing employees are using cloud services.

Okubo also spoke about the future of Zero Trust with Netskope. We would like to eliminate situations where users have to make decisions about the use of their critical data. We are also considering a system that guards critical data through DLP (Data Loss Prevention), which identifies, monitors, and protects critical data. We are also considering the introduction of a Cloud Firewall that controls all communications, and private access that allows secure access to internal systems rather than a VPN, which is vulnerable.
More than a year has passed since Netskope was introduced, and the company has accumulated operational know-how and knowledge. We will showcase our own efforts regarding the use of Zero Trust and cloud services. We would like to use the know-how and knowledge we gain from this to help our customers promote DX,” said Okubo.