Securing the Jackpot: How Western Canada Lottery Corporation Is Modernizing 5,000 Retail Sites with Netskope SASE

Every troubleshooting exercise had to be validated independently across every carrier. As Adam Janssens, Director of Infrastructure and Operations at WCLC, describes it: “We didn’t have visibility into all of our sites. It was a managed service, and we generally relied on people or retailers calling us, so it was a very reactive response to when there were issues or challenges with our retail lottery terminals.” Beyond visibility, the financial model was unsustainable: every terminal connected through an expensive private leased-line circuit, a cost running into the millions annually that directly reduced funds returned to the provinces.

The built-in SIM card capability enables cellular connectivity across remote sites. The integrated access point supports Wi-Fi-connected retail signage and gives visiting technicians on-site access to diagnose and service terminals without requiring a separate connection. The platform’s ability to separate lottery transaction traffic from general internet traffic gave WCLC the segmentation it needed without adding hardware complexity. In Janssens’ words: “Netskope gives us that flexibility to get content delivered over the internet, but then also creates a secure path for all of our lottery transactions and communications that go back to our central gaming system.” For the most remote sites where cellular is also unavailable, the architecture accommodates wired and satellite connections, ensuring no location is left behind.