Activation
We’ll partner with you to plan and deploy your Netskope cloud security solutions from start to finish. Our Professional Services team is all set work through your Activation so that you’re realizing value from our investment.
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Netskope Services
We are here to help you secure your digital transformation journey and make the most of your cloud, web, and private applications.
Professional Services
Working with your Business
The team follows customer use cases to establish its approach to Netskope deployment and integrations. Working closely with your team, we’ll get your tenant stood up and data flowing.
Integration with Customer Success
We work hand-in-hand with our teammates in the Technical Customer Success team to understand your business requirements and goals with your security solutions. Following Activation, we’ll provide guidance for policy and reporting set-up as your Netskope Adoption grows.
Activation
We’ll partner with you to plan and deploy your Netskope cloud security solutions from start to finish. Our Professional Services team is all set work through your Activation so that you’re realizing value from our investment.
Working with your Business
The team follows customer use cases to establish its approach to Netskope deployment and integrations. Working closely with your team, we’ll get your tenant stood up and data flowing.
Integration with Customer Success
We work hand-in-hand with our teammates in the Technical Customer Success team to understand your business requirements and goals with your security solutions. Following Activation, we’ll provide guidance for policy and reporting set-up as your Netskope Adoption grows.
Customer Success
We’re here to help. As a Netskope customer, we offer proactive support and engagement to optimize your Netskope environment and accelerate your success. Technical Account Managers are committed to your success and proactively engage with you on strategic planning and technical execution. Furthermore, Focused Support Engineers utilize their intimate knowledge of your environment to maintain and optimize your Netskope deployment with continuous health checks and expedited response. We’ll collaborate with you on your unique use cases to establish effective security configurations, policies and reporting that are right for your organization. Overall, Netskope provides you with industry-leading expertise and services to help you operate safely and securely in the cloud.
Netskope Cloud Security Workshops
Join Netskope for a complimentary four-hour, hands-on cloud security workshop to learn the principles of securely adopting cloud services within the enterprise. This session will lay out a blueprint for visibility and control into all web services leaving your network. As part of this session, attendees will participate in multiple, hands-on labs that focus on Next Generation Secure Web Gateway and Zero Trust Access that is built in the cloud, for the cloud.
Whether you are just starting or well into your enterprise’s cloud journey, this workshop is for you.
Customer Training
Netskope training will help you become a cloud security expert. Cloud has changed the game and with that comes a new set of tools to roll out and skills to learn. We’ve assembled training to help you in your journey to becoming a cloud security expert. Get started now and stay ahead of the curve.
Login to Netskope AcademyNetskope Security Cloud Introductory Online Technical Training - eLearning
The Netskope Security Cloud Introductory Online Technical Training learning path is the entry point for all training and is designed to give you a foundation in the Netskope suite of products and technologies. This self-paced learning is grouped into three sections: Introduction, Products and Capabilities and finally Deployment.
Learn more
Netskope Security Cloud Operation and Administration (NSCO&A) - Classroom Training
For learners that prefer live classroom training, this two-day course provides in-depth training on the entirety of the Netskope platform. A 60-minute, 30-question exam is available to gain full course completion recognition.
Learn more
Netskope Security Cloud Implementation and Integration (NSCI&I) - Classroom Training
The Netskope Security Cloud Implementation and Integration (NSCI&I) course is an in-depth training on the Netskope Security Cloud Platform led by a Netskope expert. You will have the opportunity to take a practical exam at the end of the course to ensure you can put into practice the concepts covered in the course. You will complete the exam in the classroom or immediately following conclusion of the virtual training class.
Learn more
Netskope Training Credits Program
Netskope Training Credits are an opportunity to purchase formal Netskope training seats even in advance of planning your Security Cloud training needs. The training credits, priced at $100.00 USD, are the method of payment for all training classes. Anyone eligible to purchase Netskope products is also eligible to purchase and use Netskope Training Credits.
If your organization has made training credit purchases contact [email protected] to redeem them and to schedule your training.
Netskope Security Cloud Introductory Online Technical Training - eLearning
The Netskope Security Cloud Introductory Online Technical Training learning path is the entry point for all training and is designed to give you a foundation in the Netskope suite of products and technologies. This self-paced learning is grouped into three sections: Introduction, Products and Capabilities and finally Deployment.
Learn more
Netskope Security Cloud Operation and Administration (NSCO&A) - Classroom Training
For learners that prefer live classroom training, this two-day course provides in-depth training on the entirety of the Netskope platform. A 60-minute, 30-question exam is available to gain full course completion recognition.
Learn more
Netskope Security Cloud Implementation and Integration (NSCI&I) - Classroom Training
The Netskope Security Cloud Implementation and Integration (NSCI&I) course is an in-depth training on the Netskope Security Cloud Platform led by a Netskope expert. You will have the opportunity to take a practical exam at the end of the course to ensure you can put into practice the concepts covered in the course. You will complete the exam in the classroom or immediately following conclusion of the virtual training class.
Learn more
Netskope Training Credits Program
Netskope Training Credits are an opportunity to purchase formal Netskope training seats even in advance of planning your Security Cloud training needs. The training credits, priced at $100.00 USD, are the method of payment for all training classes. Anyone eligible to purchase Netskope products is also eligible to purchase and use Netskope Training Credits.
If your organization has made training credit purchases contact [email protected] to redeem them and to schedule your training.
Partner Training
Get the knowledge you need to effectively sell and support the Netskope Security Cloud platform.
Customer Support
Netskope Support is here to help your organization. We have qualified engineers worldwide, with diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ready to give you timely, high-quality technical assistance. We offer Basic services for 8-5, Monday through Friday support as well as Premium and Premium Plus Service options for customers who require 24/7 365 day support combined with advanced engagement and planning services. Whatever services and support you’re looking for, Netskope has got you covered.
Netskope Premium PlusSupport Portal
The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.
If you or a member of your team does not have access, please email [email protected] and we’ll get you set up.
Telephone
United States of America: +1 (800) 685-2098 [For sales, please call +1 (800) 979-6988]
Australia: 18-0050-5486
Germany: 080-0231-1111
India: 00080-0100-4400
Netherlands: 080-0022-4983
Singapore: 80-0130-2191
United Kingdom: 080-0098-8865
You can always reach out to our support team via email at [email protected]. To best handle your request, please provide the following information:
- Nature of the request (please provide as much detail as possible and screenshots if you have them)
- Level of urgency
- Number of users affected
- Contact details for getting in touch with you or an appropriate member of your team to address the issue
- Relevant support ticket/case details if you’ve already opened a ticket over the phone or via the Netskope Support Portal
Support Portal
The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.
If you or a member of your team does not have access, please email [email protected] and we’ll get you set up.
Telephone
United States of America: +1 (800) 685-2098 [For sales, please call +1 (800) 979-6988]
Australia: 18-0050-5486
Germany: 080-0231-1111
India: 00080-0100-4400
Netherlands: 080-0022-4983
Singapore: 80-0130-2191
United Kingdom: 080-0098-8865
Email
You can always reach out to our support team via email at [email protected]. To best handle your request, please provide the following information:
- Nature of the request (please provide as much detail as possible and screenshots if you have them)
- Level of urgency
- Number of users affected
- Contact details for getting in touch with you or an appropriate member of your team to address the issue
- Relevant support ticket/case details if you’ve already opened a ticket over the phone or via the Netskope Support Portal
Contact Us
Contact Us
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