Netskope Services

We are here to help you secure your digital transformation journey and make the most of your cloud, web, and private applications.

Customer Success

We’ll say it in no uncertain terms, your success means more to us than anything else. Are you trying to move mountains or stumped on which cloud service is right for you? We’re here to help. Whether it’s training, professional services, or a simple support question, as a Netskope customer, you have a Customer Success Manager from day one committed to helping you succeed.

Training

Netskope training will help you become a cloud security expert. Cloud has changed the game and with that comes a new set of tools to roll out and skills to learn. We’ve assembled training to help you in your journey to becoming a cloud security expert. Get started now and stay ahead of the curve.

Login to Netskope Academy

Netskope Fundamentals - eLearning

Start your learning about Netskope using this self-paced online learning program which will provide you with an overview of the Netskope platform.

Learn more

Netskope Cloud Security Administration - eLearning

After completing the Netskope Fundamentals – eLearning, enroll in this online course which will provide an in-depth look at the features and functionality used in the administration of the Netskope platform.

Request your account and login

Netskope Certified Cloud Associate (NCCA) Training

For learners that prefer live classroom training, this two-day course provides in-depth training on the entirety of the Netskope platform. A 60-minute, 30-question exam is available to gain full course completion recognition.

Learn more
Netskope Fundamentals - eLearning

Start your learning about Netskope using this self-paced online learning program which will provide you with an overview of the Netskope platform.

Learn more
Netskope Cloud Security Administration - eLearning

After completing the Netskope Fundamentals – eLearning, enroll in this online course which will provide an in-depth look at the features and functionality used in the administration of the Netskope platform.

Request your account and login
Netskope Certified Cloud Associate (NCCA) Training

For learners that prefer live classroom training, this two-day course provides in-depth training on the entirety of the Netskope platform. A 60-minute, 30-question exam is available to gain full course completion recognition.

Learn more

Customer Support

Netskope Support is here to help. We have qualified engineers, with diverse backgrounds in cloud security, networking, virtualization, and software development, standing by to give you timely, high-quality technical assistance. We offer Basic Support  for 8-5 availability and Premium Support for customers who require 24/7 365 coverage.

Support Portal

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.

If you or a member of your team does not have access, please email support@netskope.com and we’ll get you set up.

Telephone

United States of America: +1 (800) 685-2098   [For sales, please call +1 (800) 979-6988]

Australia: 18-0050-5486

Germany: 080-0231-1111

India: 00080-0100-4400

Netherlands: 080-0022-4983

Singapore: 80-0130-2191

United Kingdom: 080-0098-8865

Email

You can always reach out to our support team via email at support@netskope.com. To best handle your request, please provide the following information:

  • Nature of the request (please provide as much detail as possible and screenshots if you have them)
  • Level of urgency
  • Number of users effected
  • Contact details for getting in touch with you or an appropriate member of your team to address the issue
  • Relevant support ticket/case details if you’ve already opened a ticket over the phone or via the Netskope Support Portal
Support Portal

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.

If you or a member of your team does not have access, please email support@netskope.com and we’ll get you set up.

Telephone

United States of America: +1 (800) 685-2098   [For sales, please call +1 (800) 979-6988]

Australia: 18-0050-5486

Germany: 080-0231-1111

India: 00080-0100-4400

Netherlands: 080-0022-4983

Singapore: 80-0130-2191

United Kingdom: 080-0098-8865

Email

You can always reach out to our support team via email at support@netskope.com. To best handle your request, please provide the following information:

  • Nature of the request (please provide as much detail as possible and screenshots if you have them)
  • Level of urgency
  • Number of users effected
  • Contact details for getting in touch with you or an appropriate member of your team to address the issue
  • Relevant support ticket/case details if you’ve already opened a ticket over the phone or via the Netskope Support Portal

Professional Services

Planning and Deployment

We’ll partner with you to plan, deploy, and manage your Netskope cloud security solution from start to finish. Everything is customized to fit your specific requirements and environment.

Use Case Examples and Best Practices

We’ll give you recommendations on enhancements to your Netskope cloud security deployment, based on use case examples and best practices. This includes, but is not limited to, discovery methodology, active/inline architecture, and policy/DLP workflows.

Integration with Training and Support

We work hand-in-hand with our training and technical support teams to best enable your cloud security team and ensure a smooth transition, from planning and deployment to ongoing operations.

Planning and Deployment

We’ll partner with you to plan, deploy, and manage your Netskope cloud security solution from start to finish. Everything is customized to fit your specific requirements and environment.

Use Case Examples and Best Practices

We’ll give you recommendations on enhancements to your Netskope cloud security deployment, based on use case examples and best practices. This includes, but is not limited to, discovery methodology, active/inline architecture, and policy/DLP workflows.

Integration with Training and Support

We work hand-in-hand with our training and technical support teams to best enable your cloud security team and ensure a smooth transition, from planning and deployment to ongoing operations.