Professional services Customer success Cloud security workshops Training Customer support Trust Portal

Netskope Services

We are here to help you secure your digital transformation journey and make the most of your cloud, web, and private applications.

Professional Services

Activation

We’ll partner with you to plan and deploy your Netskope cloud security solutions from start to finish. Our Professional Services team is all set work through your Activation so that you’re realizing value from our investment.

Working with your Business

The team follows customer use cases to establish its approach to Netskope deployment and integrations. Working closely with your team, we’ll get your tenant stood up and data flowing.

Integration with Customer Success

We work hand-in-hand with our teammates in the Technical Customer Success team to understand your business requirements and goals with your security solutions. Following Activation, we’ll provide guidance for policy and reporting set-up as your Netskope Adoption grows.

Activation

Working with your Business

The team follows customer use cases to establish its approach to Netskope deployment and integrations. Working closely with your team, we’ll get your tenant stood up and data flowing.

Integration with Customer Success

Customer Success

We’re here to help. As a Netskope customer, we offer proactive support and engagement to optimize your Netskope environment and accelerate your success. Technical Account Managers are committed to your success and proactively engage with you on strategic planning and technical execution. Furthermore, Focused Support Engineers utilize their intimate knowledge of your environment to maintain and optimize your Netskope deployment with continuous health checks and expedited response. We’ll collaborate with you on your unique use cases to establish effective security configurations, policies and reporting that are right for your organization. Overall, Netskope provides you with industry-leading expertise and services to help you operate safely and securely in the cloud.

Netskope Premium Plus Technical Account Managers

Netskope Cloud Security Workshops

Join Netskope for a complimentary four-hour, hands-on cloud security workshop to learn the principles of securely adopting cloud services within the enterprise. This session will lay out a blueprint for visibility and control into all web services leaving your network. As part of this session, attendees will participate in multiple, hands-on labs that focus on Next Generation Secure Web Gateway and Zero Trust Access that is built in the cloud, for the cloud.

Whether you are just starting or well into your enterprise’s cloud journey, this workshop is for you.

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Customer Training

Netskope training will help you become a cloud security expert. Cloud has changed the game and with that comes a new set of tools to roll out and skills to learn. We’ve assembled training to help you in your journey to becoming a cloud security expert. Get started now and stay ahead of the curve.

Netskope Security Cloud Introductory Online Technical Training - eLearning

The Netskope Security Cloud Introductory Online Technical Training learning path is the entry point for all training and is designed to give you a foundation in the Netskope suite of products and technologies. This self-paced learning is grouped into three sections: Introduction, Products and Capabilities and finally Deployment.

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Netskope Security Cloud Introductory Online Technical Training - eLearning

Netskope Security Cloud Operation and Administration (NSCO&A) - Classroom Training

For learners that prefer live classroom training, this two-day course provides in-depth training on the entirety of the Netskope platform. A 60-minute, 30-question exam is available to gain full course completion recognition.

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Netskope Security Cloud Operation and Administration (NSCO&A) - Classroom Training

Netskope Security Cloud Implementation and Integration (NSCI&I) - Classroom Training

The Netskope Security Cloud Implementation and Integration (NSCI&I) course is an in-depth training on the Netskope Security Cloud Platform led by a Netskope expert. You will have the opportunity to take a practical exam at the end of the course to ensure you can put into practice the concepts covered in the course. You will complete the exam in the classroom or immediately following conclusion of the virtual training class.

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Netskope Security Cloud Implementation and Integration (NSCI&I) - Classroom Training

Netskope Training Credits Program

Netskope Training Credits are an opportunity to purchase formal Netskope training seats even in advance of planning your Security Cloud training needs. The training credits, priced at $100.00 USD, are the method of payment for all training classes. Anyone eligible to purchase Netskope products is also eligible to purchase and use Netskope Training Credits.

If your organization has made training credit purchases contact [email protected] to redeem them and to schedule your training.

Netskope Security Cloud Introductory Online Technical Training - eLearning

Learn more

Netskope Security Cloud Operation and Administration (NSCO&A) - Classroom Training

Learn more

Netskope Security Cloud Implementation and Integration (NSCI&I) - Classroom Training

Learn more

Netskope Training Credits Program

If your organization has made training credit purchases contact [email protected] to redeem them and to schedule your training.

Partner Training

Get the knowledge you need to effectively sell and support the Netskope Security Cloud platform.

Become a SASE Expert

Sponsored by Netskope, The SASE Accreditation is an introductory training on Secure Access Service Edge (SASE), an architectural framework for security and networking that addresses the security challenges modern organizations face as they embrace cloud applications, protect data, and unify networking and security services.

In this two-day accreditation, you will learn how SASE helps networking and security professionals gain greater visibility and real-time actionable information about cloud services, activity, traffic, and data while also simplifying your security stack.

Find a class

Customer Support

Netskope Support is here to help your organization. We have qualified engineers worldwide, with diverse backgrounds in cloud security, networking, virtualization, content delivery, and software development, ready to give you timely, high-quality technical assistance. We offer Basic services for 8-5, Monday through Friday support as well as Premium and Premium Plus Service options for customers who require 24/7 365 day support combined with advanced engagement and planning services. Whatever services and support you’re looking for, Netskope has got you covered.

Netskope Premium Plus

Support Portal

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.

If you or a member of your team does not have access, please email [email protected] and we’ll get you set up.

Telephone

United States of America: +1 (800) 685-2098 [For sales, please call +1 (800) 979-6988]

Australia: 18-0050-5486

Germany: 080-0231-1111

India: 00080-0100-4400

Netherlands: 080-0022-4983

Singapore: 80-0130-2191

United Kingdom: 080-0098-8865

Email

You can always reach out to our support team via email at [email protected]. To best handle your request, please provide the following information:

Nature of the request (please provide as much detail as possible and screenshots if you have them)
Level of urgency
Number of users affected
Contact details for getting in touch with you or an appropriate member of your team to address the issue
Relevant support ticket/case details if you’ve already opened a ticket over the phone or via the Netskope Support Portal

Support Portal

The best method for communicating a support request with Netskope is via the Netskope Support Portal which is available to Netskope customers.

If you or a member of your team does not have access, please email [email protected] and we’ll get you set up.

Telephone

United States of America: +1 (800) 685-2098 [For sales, please call +1 (800) 979-6988]

Australia: 18-0050-5486

Germany: 080-0231-1111

India: 00080-0100-4400

Netherlands: 080-0022-4983

Singapore: 80-0130-2191

United Kingdom: 080-0098-8865

You can always reach out to our support team via email at [email protected]. To best handle your request, please provide the following information:

Nature of the request (please provide as much detail as possible and screenshots if you have them)
Level of urgency
Number of users affected
Contact details for getting in touch with you or an appropriate member of your team to address the issue
Relevant support ticket/case details if you’ve already opened a ticket over the phone or via the Netskope Support Portal

Trust Portal

With the Netskope Trust Portal, customers get real-time visibility into the status of Netskope Security Cloud Services and the NewEdge infrastructure.

Trust Portal