British Standards Institution Builds a Consistent and Secure User Experience Worldwide

Against this backdrop, BSI’s legacy secure web gateway (SWG) vendor was not living up to its expectations. “With only five months until we renewed with the incumbent, we faced a tight deadline to replace our SWG or risk being locked in for another three years. We had to act quickly to find a new solution that could scale with our needs,” adds Smithers.

The deployment was accelerated and supported by Netskope’s Professional Services team and Cloudrise. “Netskope stood out for its comprehensive and seamless tech stack, which nicely balances capability with simplicity and performance. What’s more, its approachable team provided clear, direct answers, making it the obvious choice for our cybersecurity needs,” says Smithers. “Our legacy vendor has grown through acquisition and there was no one person who could explain how the tech stack worked. Netskope’s people know the stack end to end, and their approach was never overly corporate.”

While migrations are always fraught with risk and can cause customers to hesitate, the deployment of Netskope could not have been smoother and met BSI’s tight deadline with time to spare, providing a seamless transition for their business to a more modern, converged network and security solution.

Brian Brady, Security Operations Team Leader at BSI, comments: “We deployed Netskope’s solution across 6,000 users in just two months, seamlessly integrating diverse teams and regions. The process was remarkably straightforward, with none of the major issues that could arise with rollouts on this scale.”

Smithers agrees: “That’s the differentiator for Netskope for us. The deployment was very smooth—in fact, one of the smoothest I’ve ever been involved in.”

“Netskope has simplified our global operations by eliminating the need for separate consoles and complex deployments,” adds Smithers. “Its clear vision and the team’s deep understanding of integrations made it a big win for us.”

Another key benefit for BSI is the Next-Gen SWG’s ability to differentiate between tenants. Smithers explains: “We interface with the various platforms our clients use. Netskope’s standout feature is its ability to drill down to the application instance level, which sharpens our visibility into whether interactions are with our own environment or others. This granular insight allows us to identify patterns and potentially establish more targeted controls in the future.”

Looking ahead, BSI believes that Netskope will support it as it scales and its needs change. “Netskope’s integration of SWG and CASB into Next-Gen SWG for single-pass inspection and other technologies is a strategic win for BSI, both now and as the business grows and its requirements change. We are leveraging harmonious capabilities without the complexity of additional products and configurations.”