Get the report: How to Achieve CIO-CEO Alignment in the Era of AI
The metrics of modern financial services
The banking, financial services, and insurance (BFSI) industry is going through a profound transformation. Over the past three decades, the sector has shifted from the branch-based, service-led model that dominated since the late 1800s toward digital-first, product-led operations.
In the past, a typical retail bank might have launched a new product every few years through in-branch promotions. Today, that same bank might roll out an AI-powered mortgage approval feature on its mobile app in a matter of weeks, while piloting a personalized savings tool in another market to scale globally the very next quarter. All without ever touching the traditional branch network.