Netskope

DEM Data Intelligence Agent

Automate troubleshooting and accelerate resolution for human and AI traffic with an interactive, natural language troubleshooting partner.

Datasheet

Intelligent troubleshooting

IT teams are overwhelmed by modern network telemetry, making it hard to identify the root cause of poor user and agentic AI experiences. The Netskope DEM Data Intelligence Agent solves this by using natural language to translate complex data into actionable insights, bypassing manual dashboard hunting to accelerate resolution.

Translate noise to narrative

The agent is a translation layer between raw data and admins, using multiple LLMs to identify query context, correlate the right telemetry, and provide highly contextual, plain-language answers.

Automated insights

Cross-signal context

Fast data discovery

Executive summaries

Automated insights

Transforms granular telemetry into actionable insights to immediately guide your troubleshooting efforts.

Cross-signal context

Correlates signals across users, devices, networks, and apps to identify underlying experience degradation.

Fast data discovery

Empowers your operations teams to effortlessly interrogate large datasets using natural language queries.

Executive summaries

Produces automated summaries that articulate your digital experience health and overall network performance.

How Netskope DEM Data Intel Agent helps

Overcome data fatigue and eliminate finger-pointing. The agent identifies causal issues in minutes, translating data into guided triage paths so front-line teams can close more tickets faster.

Automated Anomaly Detection

When support teams are overwhelmed by massive log volumes and isolated complaints, identifying hidden patterns is slow and manual. The DEM Data Intelligence Agent aggregates and correlates telemetry across distributed users, devices, and networks to surface meaningful trends, such as multiple users affected by a shared subnet or routing path. This transforms fragmented data into actionable intelligence, helping teams detect and stabilize systemic issues in minutes rather than hours or days, protecting user experience SLAs before they impact the broader business.

Help desk troubleshooting support

Tier-1 and Tier-2 support teams often struggle to interpret complex performance data, leading to high escalations rates The DEM Data Intelligence Agent acts as a guided troubleshooting assistant, translating technical telemetry into simple, step-by-step guidance. By explaining likely root causes in plain language, it enables frontline staff to resolve more issues independently, improve first-call resolution rates, and free senior engineers to focus on strategic initiatives.

Executive digital experience visibility

Infrastructure leaders often lack a clear, consolidated view of digital experience health across users, applications, and networks. The DEM Data Intelligence Agent generates executive-ready summaries that translate raw telemetry into a narrative report of overall performance posture. By highlighting key degradation drivers and KPI trends, it enables faster data-driven decision-making, improved stakeholder communication, and stronger alignment between IT operations and business outcomes.

AI and workforce traffic insights

As agentic AI and distributed applications generate continuous, high-volume data flows alongside traditional user traffic, distinguishing between normal and anomalous behavior becomes increasingly complex. The DEM Data Intelligence Agent correlates these mixed workloads to identify whether performance issues stem from human or AI-driven activity patterns. This ensures accurate diagnosis, sustained performance, and visibility across both human and autonomous digital workloads.