Netskope

DEM Insights Agent

Detects and prioritizes digital experience issues at a macro level across applications, networks, and devices to improve workforce productivity.

Fix user experience issues faster

Infrastructure and operations (I&O) teams rely on fragmented telemetry and manual correlation to manage performance and identify incidents. This delays root cause identification, limits visibility into performance trends, and slows decision-making. Netskope DEM Insights Agent brings these insights into a single view, highlighting specific performance blockers and providing security teams with a clear path to investigate so they can focus on fixing the highest-impact problems first.

How it works

See how your teams, apps, and networks perform.
Use live maps and dive deep into charts and dashboards to find and fix issues faster.

Centralized visibility

Refine your analysis

Identify performance trends

Investigate root causes

Centralized visibility

One view of performance metrics across monitored users, sites, and apps.

Refine your analysis

Apply filters by time period, user group, application, or site to narrow the scope of your investigation.

Identify performance trends

Use the Insights Map and widgets to see patterns and find users, apps, or networks with degraded performance.

Central Dashboard - toggles - Netskope DEM Insights Agent

Investigate root causes

Drill into and expand to find the cause of user experience issues then prioritize remediation.

How Netskope DEM Insights Agent helps

Netskope DEM Insights Agent identifies patterns across users, apps, and networks, highlights common causes of impact, and guides teams to resolve systemic issues before they affect more users.

Rapid issue identification

Netskope DEM Insights Agent reduces time spent diagnosing application slowdowns. It does this by surfacing the primary cause of impact as soon as issues appear. When ticket volumes spike, teams do not need to test multiple components across the stack. Instead, they see the issue tied to a specific regional ISP, allowing them to validate the source quickly. This removes unnecessary investigation steps, enables targeted user communication, and keeps teams focused on resolving the actual cause rather than exploring false leads.

Faster root cause analysis

Netskope DEM Insights Agent reduces the time required to identify root causes by highlighting the primary contributors behind user-reported issues. When performance drops for a specific group, teams get the right, actionable insights instead of having to investigate across multiple layers. The team can view device health as a key factor, and isolate the exact issue, such as an outdated browser extension. This enables targeted fixes, avoids broad infrastructure changes, and keeps investigation focused on critical issues.

Executive monthly review

Netskope DEM Insights Agent reduces the effort required to assess user experience across the organization. It summarizes performance into a clear view of organizational health. Instead of assembling reports from multiple tools, leaders see consistent contributors to performance issues across regions, applications, and networks. This drives faster evaluation of whether changes (such as a cloud shift) are improving outcomes. This data and context helps leadership decide where intervention is needed without relying on fragmented analysis.