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Western Canada Lottery Corporation replaced a fragmented, multi-ISP retail network with Netskope One SASE across 5,000 retail lottery sites, cutting multi-million dollar circuit costs, eliminating VPN, and gaining real-time visibility and governance over AI usage.

Western Canada Lottery Corporation is a non-profit organization that operates lottery products for Manitoba, Saskatchewan, Alberta, and three northern territories. With 5,000 retail lottery terminal locations across one of the world’s largest and most geographically dispersed retail networks, WCLC set out to consolidate a fragmented multi-ISP infrastructure, cut multi-million dollar circuit costs, modernize employee and vendor access, and govern AI adoption, all on a single unified SASE platform.

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Industry
Gaming and Lottery (Non-Profit)
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Location
Winnipeg, Manitoba, Canada
Employees
Employees
~300
Date Founded icon
Founded
1974
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Summary

Challenges

01

5,000 retail lottery sites connected through multiple ISPs, no unified visibility, no proactive data monitoring

02

Legacy VPN creating friction for employees and no governed model for third-party vendor access

03

No visibility or governance over AI tool usage across the organization

Netskope One SD-WAN – Secure SD-WAN built for the cloud and AI era
Netskope One SASE Branch delivers high-performance connectivity and AI-powered zero trust security—all through the power of Netskope One SASE.

 

Netskope One Private Access (ZTNA) – Netskope One Private Access is the foundation of Netskope’s Universal ZTNA, replacing outdated VPNs, as well as complex network access control and virtual desktop systems, to provide secure, unified access across IT, operational technology, and connected devices.

 

Netskope Skylight AI Security – Unified AI visibility, risk context, and control over every user, prompt, app, agent, and data flow.

Results

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Multi-million dollar annual savings: Replacing private leased-line circuits with secure cellular SD-WAN across 5,000 sites

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Single pane of glass across 5,000 sites: Real-time visibility into link health, path performance, and on-premises security enforcement across every SASE gateway, replacing a reactive, call-in support model

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Cloud-side visibility into user activity, AI tool usage, and data movement across all 5,000 sites, enabling proactive policy enforcement from a single console

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VPN eliminated: Always-on zero trust access for all employees and authenticated vendor access

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AI governance in place: Real-time visibility and policy enforcement over AI tool usage across the organization

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The Challenge

How does a lottery operator secure thousands of remote retailers, cut multi-million dollar circuit costs, roll out SASE, and govern AI adoption, all while keeping every draw on schedule?

For Western Canada Lottery Corporation (WCLC), a non-profit organization serving the lottery needs of Manitoba, Saskatchewan, Alberta, and three northern territories, operational continuity isn’t just a technical goal. It’s a community obligation. Every dollar of efficiency the organization finds flows directly back to the provinces it serves, funding priority programs and services within the region. With 5,000 retail lottery terminal locations dispersed across some of the most geographically vast and remote terrain in Canada, WCLC needed to consolidate a fragmented, multi-ISP retail network, replacing a sprawl of point products with a single Netskope One SASE at every site, while securing employee access and governing AI adoption. The result: reduced cost, reduced complexity, and streamlined operations across 5,000 retail sites.

The Challenges - WCLC

The cost savings to move away from private connections to secure SD-WAN with Netskope is definitely multi-millions per year, which is a huge benefit to our organization and our provinces.

Adam Janssens, Director of Infrastructure and Operations, Western Canada Lottery Corporation
Scott
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Results

Fragmented by Design: Point Products, Security Gaps, and Unsustainable Costs: The Multi-ISP Problem

Before Netskope, WCLC’s retail lottery network ran through multiple ISPs, and at each of the 5,000 retail sites, that meant a separate stack of point products: a dedicated modem, an intrusion prevention system, a Wi-Fi device, and more. Each ISP brought its own management interface and its own testing requirements. That fragmentation created more than an operational burden, it created security gaps. With no consistent policy baseline across carriers, WCLC had no guarantee that every site was protected to the same standard.

WCLC

Every troubleshooting exercise had to be validated independently across every carrier. As Adam Janssens, Director of Infrastructure and Operations at WCLC, describes it: “We didn’t have visibility into all of our sites. It was a managed service, and we generally relied on people or retailers calling us, so it was a very reactive response to when there were issues or challenges with our retail lottery terminals.” Beyond visibility, the financial model was unsustainable: every terminal connected through an expensive private leased-line circuit, a cost running into the millions annually that directly reduced funds returned to the provinces.

I will sleep better at night knowing that our environment is secured through all of the various security technologies built within Netskope: zero trust network access, CASB, DLP, and additional AI security services from the entire platform.

Adam Janssens, Director of Infrastructure and Operations, Western Canada Lottery Corporation
Scott
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The Results

Remote Retailers, Stringent Requirements: Optimized Connectivity at Every Edge

WCLC’s retail network has requirements that go beyond standard enterprise connectivity. Sites span remote rural locations where fixed broadband is unavailable. Jackpot signs and content monitors connect over Wi-Fi. And lottery terminal transactions must run over a dedicated, secured path completely separated from general internet traffic. Netskope One SD-WAN hardware addressed all three requirements in a single device. The built-in SIM card capability enables cellular connectivity across remote sites. The integrated access point supports Wi-Fi-connected retail signage and gives visiting technicians on-site access to diagnose and service terminals without requiring a separate connection.

WCLC

The platform’s ability to separate lottery transaction traffic from general internet traffic gave WCLC the segmentation it needed without adding hardware complexity. In Janssens’ words: “Netskope gives us that flexibility to get content delivered over the internet, but then also creates a secure path for all of our lottery transactions and communications that go back to our central gaming system.” For the most remote sites where cellular is also unavailable, the architecture accommodates wired and satellite connections, ensuring no location is left behind.

From Reactive to Real Time: Multi-Million Dollar Savings at Scale

The deployment of Netskope One SD-WAN replaces private leased-line circuits with secure, cellular-first connections across all 5,000 sites. Adam is direct about the financial impact, “The cost savings to move away from private connections to secure SD-WAN with Netskope is definitely multi-millions per year, which is a huge benefit to our organization.” Where the legacy model required retailers to call in before the team could act, Netskope’s unified dashboard now gives the infrastructure team proactive, real-time visibility through intuitive dashboards across all 5,000 sites from a single pane of glass.

WCLC

No More VPN Guesswork: Zero Trust for Employees and Vendors

Alongside the retail network transformation, WCLC is replacing legacy VPN with Netskope One Private Access, integrating ZTNA and Endpoint SD-WAN into a single, unified SASE client. The shift eliminates the decision burden VPN places on end users. As Adam puts it: “There’s no worrying if you need to connect to VPN or if your VPN is connected. It’s just a seamless user experience.”
 
Beyond simplifying the daily workflow for internal employees, this unified approach drastically elevates WCLC’s security posture and streamlines collaboration with external partners. For third-party vendors assisting with lottery platform development and troubleshooting, traditional remote access tools used to mean clunky software installations, complex firewall configurations, and ongoing management overhead. With Netskope, WCLC provides vendors with a browser-based, agentless secure access model that replaces legacy remote access tools with a fully authenticated, auditable, least-privilege connection model. This eliminates onboarding friction, and delivers a world-class user experience for external teams.

WCLC

Shadow AI Is Here. WCLC Is Ready

Like every organization, WCLC is navigating AI adoption faster than policy frameworks can keep pace. Adam frames the challenge plainly: “Historically we’ve always been afraid of shadow IT. Now shadow AI is a thing, because people can just go out and use AI and potentially build agents and start proliferating data through its use.” Netskope gives WCLC the visibility to see where AI is being used across the organization and enforce data security policies in real time. The goal isn’t to block AI wholesale. It’s proactive governance: monitor usage, enforce policy, and educate users the moment their behavior approaches a policy boundary.

WCLC

The POC That Changed Everything

WCLC ran a rigorous evaluation: a full RFP, extended proof of concept with two vendors, real terminal connections, and multiple rounds of testing. What set Netskope apart wasn’t only the technology. It was the approach. Rather than configuring the environment on WCLC’s behalf, Netskope’s team taught WCLC’s staff how to set it up and secure it themselves. As Adam says: “Netskope came in and really skilled us up on how to do it. That really pushed Netskope over the edge.”

WCLC