In the era of hybrid work, help desk teams are facing an unprecedented surge in workload, fueled by a 5x increase in tickets since 2019.
Netskope’s Netskope One Digital Experience Management (DEM) steps in as a game-changer, offering level-1 techs simple visibility into the root cause of issues affecting user experience in three easy steps. Within minutes issues can be effectively closed, or precisely routed to the right resource. Ownership and accountability are clear, and defensive collaboration disappears. Cases are closed 60% faster.
Watch this short 3 minute video to learn how it works and its benefits to help desk efficiency and employee productivity.